Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Worth it...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At this price you'd expect to get a certain level of sound quality and these Sony's deliver. Battery life comfort user friendly in every aspect. Best of all is the sound. The detail is incredible no booming bass or mind numbing highs. Crisp detailed sound best describes these things. Give them a listen you won't regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChuckB, we're glad you are enjoying our industry-leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Worth the leap of faith
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great low end. ANC works great, especially on flights. Good battery life. Charges using USB-C cable. Much better than my old BeatsStudio Wireless or Powerbeats Pro (still best for work calls). So glad I took the leap of faith over Bose. Bose can claim top ANC but I'd rather have better sound with very good ANC and enjoy music and movies wearing a smile on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WDWDuncan, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
Excellent Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, top of the line noise cancelling, very comfortable and lightweight. It is a bit hard to recommend at the full $400 price but on sale it is an excellent pair of headphones. My only two complaints are, some of the smart ambient mode features override you when you have it set to ambient turning back to noise cancelling when you don't want it to. As well, be warned that when you hook it up to a computer to try and use it for Discord if you use the microphone and listen at the same time the Bluetooth connection forces the audio and microphone quality to be poor quality so if you want to use it for that purpose get a cheap microphone so it will keep the good audio quality.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality, Weight
Nice
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great noise cancelling, light-weight, comfortable and plush pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yeet, We're glad that you are enjoying the noise canceling function, light-weight, comfortable, and the plush pads. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
gym daily, good for unbothered work too
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its been a year and I use these for the gym and take with me on trips or just to work. If you use for noise cancelling, you wont be able to hear anything so its good for cutting out distractions. no problems other than having to take care of them. They look like they have the potential to break easy but with care have lasted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianL,
It's fantastic to hear that your WH-1000XM5 headphones are holding up well after a year of heavy use for the gym, travel, and work! We're thrilled that the industry-leading noise cancellation is effectively cutting out distractions for you. We appreciate you sharing the tip about proper care; while these headphones are built for premium sound and comfort, being mindful of their design ensures their durability over time.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Elite, Best of the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Work like a charm. Great app, connect well, awesome quality, noise cancellation is out of this world. Gotten a few other types of headphones after these but none compare.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YusraH,
It's a true pleasure to hear that your WH-1000XM5 headphones have become the gold standard for your listening experience.
Knowing that you’ve tried other options only to find that nothing compares to the stunning noise cancellation and seamless connectivity of our headphones is the ultimate compliment. We’ve put a tremendous amount of effort into ensuring our app and hardware work in perfect harmony to provide a flawless, premium experience, and it is wonderful to see that effort reflected in your daily use.
We really appreciate you being part of the Sony family and choosing us for your audio needs.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great headphones! Solid noise cancellation
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I’ve had them for a few years. Crying children on planes melt away and allow me to chill with my tunes. The sound quality is great and the battery goes forever. Software links easily to iPhones and you can connect to Bluetooth on airplanes too or use the cord that comes with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DPSCAT, Amazing! We're truly delighted to hear that we've matched your expectations with your Sony WH-1000XM5 Headphones. Your satisfaction with the incredible audio, excellent noise cancellation, and great battery life of your headphones are greatly appreciated. We hope you continue to enjoy the Sony WH-1000XM5 Headphones. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Not sure it's worth the upgrade, but still good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second purchase of the Sony WH-1000 headphones. I bought the XM4 and really like them, so took the plunge for the upgrade. I'm not sure I see a big difference in the new one, but it still sounds great. Maybe a little lighter than the XM4. If you like top-notch headphones, these will definitelu fit the bill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grabes,
Thank you for the purchase and 5-star rating! The main features of the WH1000XM5 are
Industry-leading noise canceling, crystal clear hands-free calling; up to 30 Hours of playback with ANC on; Ultra-comfortable, Lightweight design with soft fit leather; multipoint Connection, redesigned collapsible case. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and ANC. Fits comfortably. Bluetooth range is very far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Good quality headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good quality, a bit pricey but way better quality than beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi leoyw, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Music
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter absolutely loves these. They fit over all her piercings. The charge lasts and they are very responsive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Espi1984,
Thank you for choosing Sony!
We're delighted to learn that your daughter is enjoying the WH-1000XM5 headphones! It's wonderful to hear that they provide a comfortable fit and that their impressive battery life and responsiveness have surpassed her expectations.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
There really good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these, the price is a bit hard to get behind but they are the best pair of headphones that I have wver owned. Great noise cancelation, the ambient noise is wonderful and they feel amazing to wear for long periods due to the vegan leather. I would highly recvomwnd execpt for thr fact that they have oittle to no sweat/water resistance so do be careful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerpySlurpy602,
Thank you for the 5-star rating and we're glad to hear that you love the noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Best overall sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver a great performance of solid lows, mids, and highs; shining particularly towards mid-lows and mid-highs the bass has a very nice rumble to it. The ANC is superb and is a great addition to these both wired and wireless to your preferences as they last for about 35 hours wirelessly and connection is seamless and simple. Definitely recommend after the use of my AT-M50X for thousands of hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Clarity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a nice pair of over the ear headphones when these caught my eye. I think apart from the sound quality, the design is a nice form and not too bulky. As soon as I put them on the first time, the first thing was the bass response. Overall sound is tight, punchy and articulate.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eybosspls, We are happy that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for choosing Sony! Enjoy your music! Vincent
- Pros mentioned:Comfort, Sound quality
Perfect headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones, fits perfectly over your ear without pushing them down, wonderful noise canceling and great sound production
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShannonP,
Thank you so much for your feedback! We're thrilled to hear that you're enjoying the WH1000XM5 headphones. It's fantastic to know that the comfortable fit and exceptional noise canceling are enhancing your listening experience. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sound is amazing, headphones a bit big
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both my wife and I are having issues with these headphones not staying on quite as well as we'd hoped. We opted for these over the Bose because we both really liked the ability to mute/turn off noise cancellation by holding your hand over the right ear. We also both thought these felt more comfortable than Bose, and that the sound was pretty much equal. However, these headphones are a little big for both of us, and that's our main complaint. We also find that we accidentally mute the headphones quite a bit when exercising. Otherwise, that are incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CatCity, Amazing! We're glad that you and your wife is enjoying the noise canceling function of your new headphones. We're sorry if this is a little bit big, however, you can use the slider to adjust the length to get the best fit.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones good sound and easy connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisS,
Thank you for choosing Sony!
It brings us great joy to hear that you are enjoying the sound quality and easy connectivity of the WH1000XM5 headphones. We designed them with your convenience and audio experience in mind, and it’s wonderful to know they are delivering on both.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Solid headphones but some improvements needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work as intended. The noise canceling function works well and I was looking for a set that were multipoint - able to connect more than one device - so that I can respond to my phone while working on my laptop. The reason for the 4/5 stars is because I am forced to download an app to do the multiple connections and connectivity isn’t always consistent resulting in a somewhat glitchy sound connection on MS Teams. This doesn’t happen often but for the price we shouldn’t have to deal with this.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatherineN, Thank you for the feedback on your experience with your new Sony WH-1000XM5. While we're glad you like the excellent noise cancellation and overall function of these headphones, we regret to hear about the connectivity glitches that you're having. We highly recommend that you download the latest firmware version to ensure optimal performance. You can also follow the additional troubleshooting steps on this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204483
We also recommend contacting our our product support team via phone call or chat through this link should you need additional assistance: https://us.esupport.sony.com/support/s/service?language=en_US.
Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Buy them now.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best purchase i made in 2024. I love them, outstanding clarity and battery life the noise canceling and speak to chat and auto pause on removal features are awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitch, We’re thrilled the Sony WH1000XM5 headphones are your best purchase of 2024! It’s great to hear you’re loving the outstanding clarity, battery life, and smart features like Speak-to-Chat and auto-pause. Thanks for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
wonderful
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound and very comfortable and the battery lasts a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lifshenco, we're glad you like the sound quality and battery of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl