Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10101960
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the product's exceptional sound quality, comfort, and impressive battery life, also appreciating its lightweight design, good bass, and snug fit. However, customers are negative about its portability, price, and occasional connectivity issues. Some also note that the volume could be louder and express a desire for water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones worked great and had a great noise quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maxx,
It brings us great joy to hear that you are having such a positive experience with your new headset!
We put a lot of focus into the acoustic engineering and noise-blocking technology of this model to ensure a premium, immersive environment for every listener. Knowing that the clarity and overall performance have made an impact on your daily routine is exactly what we strive for.
Thank you for choosing Sony for your audio needs!
Regards,
Dominick
- Pros mentioned:Bass, Sound quality
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, bass and noise cancelling. Would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tinacat,
Thank you for choosing Sony!
We’re delighted to learn that you’re enjoying the exceptional sound quality, robust bass, and top-tier noise cancellation of the WH-1000XM5. Your feedback inspires us to keep providing high-quality products, and we truly value your recommendation. Thank you!
Best regards,
-Fred
- Pros mentioned:Comfort
Best ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These by far are the best orchard I've ever made when it comes to headphones. The noise canceling is great, they are easy to use, and incredibly comfortable. I won't buy another head phone. I personally didn't like the 6 to much but the xm5s just worked great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BERNADETTEG,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 headphones have been your best purchase, with excellent noise canceling, ease of use, and comfort. It's a true pleasure to know they have exceeded your experience compared to previous models. Thank you for your feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Supreme sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best sounding headphones and very lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Naga,
Thank you for choosing Sony!
We’re delighted to hear that you’re enjoying the sound quality of your WH-1000XM5 headphones! Our aim was to deliver an outstanding audio experience, and it is wonderful to know that we are surpassing your expectations.
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is solid. The ANC is the best I ever heard. You cannot hear any outside noise once these headphones are on. Microphones for voice calls are amazing. I found these to be slightly uncomfortable but overall these are still once if the best headphones on the market
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KoreyG, We're glad you are happy with your headphones. Make sure to adjust the headband slider according to your preference to avoid discomfort. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
Surprisingly good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so much better than I was expecting. I had to switch from my Bose because they keep failing despite software updates and was put off from spending 'Bose' money if they couldn't be relied on. Honestly, these are better. These have better features and are so much easier to use. The noise canceling is amazing (adaptive). I work in a very busy office where it gets really loud. Instead of turning up the volume to cover it (even with noise canceling in my old set), it keeps ramping up the canceling feature until I don't notice the background convos and I don't have to increase the volume. They are also far more comfortable than the Bose, which make my ears hurt after wearing for even short periods. I think it is because these don't actually touch my ears anywhere, unlike the Bose (which are smaller).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyS, That's awesome! Thanks for sharing your experience. We are thrilled to hear that your new Sony wireless noise canceling headphones exceeded your expectations. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Incredible purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling with these is absolutely incredible. I cannot hear anything when I am listening to music, even when on a mower or in a loud environment. Only issue that I have had is when it self switches between noise canceling and ambient, sometimes it gets confused by the wind if I am outside. But inside I have had 0 issues with that. Sound is very customizable as well. Seem very durable so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KoreyP,
Thank you for taking the time to share your experience with the WH-1000XM5 headphones! We're thrilled to hear that the noise-cancelling feature has exceeded your expectations. Your feedback regarding the switching between noise cancelling and ambient modes is invaluable to us and we appreciate you bringing it to our attention. We're glad to know that you've found the sound customization options to your liking and that you're pleased with the durability of the headphones. Enjoy your music!
Thanks for choosing Sony!
- Stephanie
- Pros mentioned:Comfort, Sound quality
Highly Recommend if you wear glasses
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I've ever made. Sound is excellent. Noise cancelling works great. I work from home and use them for meetings... I wear glasses, so being comfortable without digging my glasses into my head was a big deal. I've worn them for hours at a time and they stay comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi antonio, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great noise canceling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling headphones are absolutely amazing. The microphone is very good as well as the comfort and app capabilities. However, the sound quality is lower. They are also quite large and need a big box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user,
Thank you for the purchase! We're glad to hear that you like the noise canceling, microphone and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift and she loves it. Sound is fantastic and doesn't hurt your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZJ101,
Thank you for your wonderful review! We're thrilled to hear that the WH-1000XM5 has been a hit as a gift and that she loves it. It’s great to know that the sound quality is fantastic and comfortable for her ears. Your feedback is greatly appreciated. We hope she enjoys many more hours of immersive listening!
Thank you for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Battery life, Comfort
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. I upgraded from Beats Solo Pro and these are far more comfortable. I am not the neatest or cleanest person and the light grey color has been super durable and not hard to take care of. Battery life makes it worth it. A bit pricey though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CamillaC, Excellent upgrade! We're glad that you like the battery life and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Comfortable, great cancellation, good sound qualit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and stylish headphones. Have been able to wear during longer periods like on flights with little fatigue. Probably the best sound cancellation out of the competition. Sound quality is good but not fantastic (likely due to the cancellation filtering).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinC,
We're truly delighted to hear that you like the excellent noise cancellation and you find it very comfortable to use during long periods of time. To get the most out of your purchase, please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance.
If you feel like you are missing some bass or your music missing a bit of oomph, the Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. For more details, you may refer to this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844
Thank you for sharing your feedback and for choosing Sony! -Jess
Sony - WH-1000XM5 Headphones - Silver
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredibly comfortable and have an amazing sound quality. They fit well and aren't bulky. Highly reccommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful feedback, MOLLYB!
We are so glad to hear that the incredible comfort and amazing sound quality are hitting the mark for you! It is awesome to know that the lightweight, slim design fits so well without feeling bulky. We want our headphones to feel as good as they sound, so it's fantastic to hear you highly recommend them.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Cons mentioned:Price
It's okay on sale. If not, get the XM4s
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony comes with good ANC that you won't really notice and their bass forward sound signature. My main gripe is that the comfort of the earcups and headband is dinky. It kinda lives up the premium price tag, but shouldn't be 300+
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thanks for commenting. We're happy to hear your satisfaction with the amazing noise canceling feature and exceptional bass sound quality of your WH1000XM5. We greatly appreciate your feedback about the price and fit of these headphones. The WH-1000XM5 is beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. You may try adjusting the headband slider so that they cover your ears and have more personalized comfort. You may also find the following article helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00015243
I understand that this may not fully resolve your issue. If there’s anything we can do to help, please email us at socialsupport@am.sony.com with the following so we can best assist you:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Bass, Sound quality
Jackson’s xm-5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphone bought recently and have such great bass and with the app I was able to edit the bass and a lot of the sound. Really great headphones would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacks, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Awesome Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great! Pretty comfortable. The features are also great as well and work well. Make sure to read the instructions before just using it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisD, Great! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good but could use improvements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones and all of the features, as there are more things these headphones can do compared to my previous ones but I think the noise cancelling feature could use some improvement but still works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TessR,
We are beyond pleased to hear that you love your headphones and are enjoying the wide array of features they offer compared to your previous pair.
Regarding your feedback on the noise cancelling, we want to ensure you are getting the absolute best performance possible. You can often enhance the noise cancelling effect by ensuring a proper fit and checking specific settings within the app. We recommend reviewing these optimization tips in our help guide to help tailor the silence to your environment: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best headphones.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Super pricey but worth it. They feel nice on the ears and have such good noice cancellation that it almost hurts but if ya can manage the price definitely get these. Good connection too but ive had trouble connecting them to my pc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt,
Thank you for the review and we're glad to hear that you like the headphones. We highly recommend uisng the Sony Headphones Connect app so you can adjust the noise canceling and customize the surround effect and equalizer function. Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
The Best Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife and she loves them. The quality in sound and noise cancellation odd excellent. The batter life is really amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, we're glad your wife loves our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Sound Quality Is Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort is very nice with amazing sound quality. I was impressed with the noise cancelling these light weight headphones provided.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardN, Fantastic! We're thrilled to hear that you found the comfort to be very nice and the sound quality amazing. The noise-canceling feature is indeed one of the highlights of these lightweight headphones, and we're glad it impressed you. Thanks for choosing Sony! -Sam