Customer Ratings & Reviews

Hi RobynP,


That is such a unique and great use case! We are delighted to hear that you absolutely love your WH-1000XM5 headphones and that they did an excellent job helping you drown out the noise of the dryers while you worked as a dog bather!

Thanks for choosing Sony.

Best regards,
Eliab

Hi Connor,
We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi AshleyS, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi JulihR, Thank you for the feedback on your experience with the Sony WH1000XM5. While we're glad to hear that you like the audio customization using the Sony | Headphones Connect App that tailors sound to your personal preference, we regret to learn that the fit, weight, and noise canceling feature of these headphones did not live up to your expectations and it had to be returned. We understand that finding the perfect fit can vary from person to person. Please note: Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. We also recommend following the guidelines and steps on this link to ensure optimal noise canceling experience. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html

For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi Ivon39, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl

Hi DavinP Awesome! We're thrilled to hear that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Brendan,

You made the right choice in upgrading to the Sony WH1000XM5! We're glad that you are enjoying the comfort, sound quality, and EQ function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

-Ralph

Hi Paul, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hello InsertTestName, We are thrilled to know that you like the sound quality and noise canceling feature of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent

Hi MichaelH, We're glad that your wife loves the noise canceling function and audio quality. Thank you for choosing Sony! Erin

Hi, NicoleC,

Thanks for the review and the 5-stars rating! It brings us great joy to hear how much you are enjoy your Sony headphone's top-technology features! With up to 30 hours of battery, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite tunes for a prolonged time!

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hi Fabiola, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Angelopolis,

Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound and call quality of the headphones. Your feedback about interferences is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). It is also recommended to set the sound quality mode to “Priority on stable connection” on the Sony app if you are experiencing interferences.

Additional troubleshooting steps are also available on this link:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html

Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hello Javier,
Wow, that's awesome! Thank you for your purchase and for sharing your experience with our WH1000XM5. This brings us joy hearing that you are pleased with the noise canceling capability, long battery life, comfortable padding design and how you can connect it to 2 devices without any issues. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for your strong recommendation and for choosing SONY! - Marco

Hi TrinityW, We're glad that you like the sound quality, noise canceling, ease of connection, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi, Dave,

Thanks for the great review and a 5-star rating! It’s rewarding to hear how much you are loving your Sony Headphones! With up to 30 hours of battery life, you'll have enough power even for long trips; and with their modern and lightweight design, they fit snugly around the head with less pressure on the ears while keeping out external sound because of the amazing Noise Cancelling feature!

Thank you for choosing Sony, have a great day!
-DiegoV

Hi Dmytro, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi MilesM, Fantastic! We're delighted to hear you like the crystal clear sound, excellent fit, and overall value of your Sony WH1000XM5. Thanks for choosing Sony! -Sam

Hi IvanP, Thank you for the amazing review! We're glad to hear that these headphones have been working great so far. And good to know bass response, comfortable fit, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Rick! Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl