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Customer reviews

Rating 4.6 out of 5 stars with 6199 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 151 Showing 3,001-3,020 of 6,199 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item recommended sound good is the best good conection

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisC, thank you for sharing such a positive review! We're thrilled to hear that you are enjoying the WH-1000XM5 headphones and finding their sound quality and connection satisfactory. Your feedback is important to us, and we're glad to see that you are recommending this product. If you have any further questions or need assistance, please feel free to reach out.
      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Dope

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones very comfy! Minimum 20 characters review

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jared,

      Thank you for choosing Sony!

      We are delighted to hear that you find the WH-1000XM5 headphones amazing and very comfortable. These headphones are designed with your comfort in mind, with soft-fitting leather ear pads that provide a nice, snug fit around your ears. In addition, the WH-1000XM5's advanced noise-cancelling technology and long battery life make them perfect for extended listening sessions. We hope you continue to enjoy the exceptional sound quality and comfort of your new headphones.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for tv listening so I am not looking for headphones of audiophile quality, just clear dialogue. Sound quality is great so it meets my needs. A little pricy so I hope the plastic holds up and does not start breaking like my last pair (a different brand).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SCCL, Excellent! We're delighted to hear that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best ones of all !!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. Great sound and quality. I’ve bought them for my entire family. Not the cheapest but worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LizC, We’re delighted to learn that your entire family is enjoying the remarkable features, superior sound quality, and incredible value of your WH-1000XM5 headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Epic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound quality and comfort. Best headphones I have owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jarvis, Thanks for the feedback/review. We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Bought another for my wife. Like you're in your own world. Music as it should be heard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulK, Thank you for your positive review! We're thrilled to hear that the WH-1000XM5 exceeded your expectations and that you enjoyed it so much you bought another one for your wife. It's fantastic to know that the headphones create an immersive experience. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Sound and quick connect to iPhone & iPad Have enjoyed tremendously!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adesso,
      We’re so glad you’re loving the fantastic sound and seamless connectivity of your Sony WH-1000XM5 headphones! Enjoy every moment of your listening experience.
      Thank you for choosing Sony!
      -Maria Sony_US

  • Rated 5 out of 5 stars

    Superb headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great discount. A step above their previous model

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MikeC,

      Thank you for choosing Sony!

      We’re elated to hear that you appreciate the WH1000XM5 headphones and the value they offer. Noting the advancement over the previous model encourages us to keep innovating and delivering superior audio experiences for our customers.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Awesome!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them! They are great for working out or toning out lol great buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrookeJ,

      It makes us really happy to hear that your headphones are the perfect companion for your workouts and for "tuning out" the world when you need to. Providing that balance of reliable performance and immersive noise cancellation is exactly what we aim for.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever had. The noise canceling is amazing. While flying you can’t hear the plane at all. Music sounds amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EddieD, We're glad that you like the features of your headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony did it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I had read the reviews of all the best noise cancellation headphones and kept coming back to this product. Good choice and i would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AdebunmiG, You've made an excellent choice! We're pleased to hear you like the exceptional noise cancellation of your Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great :)

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is a little bit high but noise canceling is excellent

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Duvancho303, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, I expected the sound to be better but I use it a lot, for gym, work, etc. For the price, its a 4 star

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BoxxedYouUp,

      We are pleased to learn that your WH-1000XM5 headphones have become such a versatile part of your daily routine, from your workouts to your professional life. We would like to mention that you can further enhance and personalize your audio experience by using the Sony | Sound Connect app. Within the app, you can use the Equalizer settings to choose from various presets or manually adjust the frequency levels to find the specific sound profile that resonates best with you.

      Thank you for trusting Sony.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bought 2nd Pair

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought a second pair for my wife. These headphones not only have the audio quality of the XM4's. The call quality is phenomenal. My wife works from home and takes calls with these. She absolutely loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonH, That's awesome! We are thrilled to hear that your wife absolutely loves her new Sony WH1000XM5 wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound! Comfortable! Best I've ever used!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChillinInFL, Great! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, great sound but the design isn't the most comfortable especially for active people

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorG, Thank you for the fantastic 5-star rating! We're thrilled to hear that you love your new headphones. We appreciate your feedback about the design. To ensure a secure fit, we suggest adjusting the headband slider according to your preference. Enjoy your listening experience! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Especially for the gym, I used covers to protect from the sweat getting in! I would recommend this and very good noise canceling!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mich, We're glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Accurate description

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy comfortable great sound also i do recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve, That's awesome! We're happy to hear these headphones deliver amazing features, exceptional noise canceling feature, and you're enjoying listening to high-fidelity music all in a lightweight, comfortable design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for offering a fantastic rating on the product! Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Don’t Hesitate

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were definitely worth the investment. I bought them for my husband and he loves them. Sound quality is awesome as well as the noise cancellation. I would definitely recommend. Great value for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GerbilT, This is great! We're glad that you love the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    XM5’s

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and compares just as good to XM6 if you want a cheaper option

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteenJ,

      It is most rewarding to hear that you consider these headphones a great product and a fantastic value! We are thrilled that the performance stands out so strongly to you. The WH-1000XM5 is designed to provide world-class noise cancellation and exceptional audio fidelity, and we are glad it is delivering exactly the experience you were looking for.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US