Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10187841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Gotta love them
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Made the switch a few years ago and love the Sony headphones. While they’re not collapsible like the previous model, they still don't take much space and are also very convenient for travel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon, Amazing! We're glad that you love your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've upgraded from my XM2 and this is similar with better quality. I was debating to do the upgrade since my XM2 still works but I'm really glad I got this when it was on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JagerD, Thank you for upgrading to your new Sony WH1000XM5! You've definitely made a great choice. We're glad you like the overall quality of your new Sony headphones. Thank you for your continued trust in Sony products! -Sam
- Pros mentioned:Sound quality
Sony Value
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset I’ve owned in years. Ease of use and comfortable. Noise canceling is great but can be iffy when people are screaming around you. It will try to block there voice but is very wierd.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcR Great! We're happy to hear that you like the ease of use, comfortable, and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Fits like a glove…or a hat
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you get any other headphones than this you’re not really enjoying quality. This is a overall fantastic pair of headphones. While at work or at home the smart -noise-concealing features will have you raving at your friends
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JonattanE, We are thrilled to know that you now have a fantastic pair of headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Great Quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! The touch features are really cool, and the controls are smooth.
I would recommend this to a friendBrand response from SonyListens
Posted .HI MariaC,
That's great to hear! We are thrilled you love your WH-1000XM5 headphones and are enjoying the cool and smooth experience of the touch controls. We designed them for an intuitive and premium listening experience!
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Present for my son
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son is musician and also college students. After sample many headphones he chose this Sony headphones. He told me this headphone have better sound and noice cancellation also easy to use controls. He happy with his present because it was his choice and I was happy because I get great gift for my son
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zyb89, Awesome gift! The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony - WH1000XM5 Wireless
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pretty good headphones. I bough them almost a year ago and still enjoy to use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergei, You've made an excellent choice! We're very happy to hear that you're enjoying your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Loud co workerz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesssssss finally found a decent pair of earphones I was trying to find out if my sony wh xb900n was under warranty it wasn't but then try these on in the store the price was a bit but much but it was worth I work in a kitchen and it can be alot loud when i put these on i love not hearing my talkative co workers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmwess, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5 is THE BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound so far for this series of headphones. Amazing noise canceling as always and call quality is better by far from the XM4s. Unfortunately they did away with the voice prompts, instead opting for a series of different tones that I really don’t like. It isn’t enough for them to lose a star but it is annoying nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bwherman,
Fabulous! We are so happy that you are satisfied with the amazing noise canceling feature, crystal-clear call quality, and superb performance of our new WH-1000XM5. We are sorry if you are having an issue with the voice guidance. You can actually turn on/off this feature using the “Sony | Headphones Connect” app. For more details, please refer to the “Sony | Headphones Connect” app help guide:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html?search=voice%20guidance
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should need more information or technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first when I bought these headphones but wow do they sound amazing. The noise cancellation could be a tad bit better but it does the job by dialing the airplane noise way down. Would most defiantly recommend these to friends and family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisP, Thanks for sharing your awesome experience. We are glad that you like your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
One word.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immersion is the best word to describe these headphones, in the gym, in the streets, everywhere. The noise cancelling is superior. Best purchase I have made in awhile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewD, Thank you for sharing your wonderful experience with your new WH1000XM5! We're thrilled to hear you like the immersive experience and superb noise canceling of these headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Endless Battery!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a fantastic pair of headphones! I still haven’t messed with all the settings. The battery life amazing! I haven’t had to recharge them yet. They just keep going!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsok, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones (REAL REVIEW)
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super amazing! I love them so much! Gym work business they are great for anything yall!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnorHussong, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing top quality I have zero issues with these headphone anyone who chooses to make the purchase will not regret it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorS, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony rules!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the pleasure of using these headphones on a trip to Hawaii. The plane ride was long, but the Sony headphones made it an extremely pleasurable trip. The noise canceling is amazing, along with full range, sound, and deep bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berber, We're pleased to hear that you have a wonderful plane ride. We are also happy to hear that you like the noise canceling function and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Couldnt be more happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Originally had airpod maxs and was dissapointed got these as a replacment and coildnt be more happy, noise cancelling is great, touch controls are intuitive, and audio quality is absolutely amazing. Carrying case is great too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, We're glad that you're happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones plus and minus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when it shuts out airplane and other noise it is fantastic but I've been having some trouble keeping it working. E.g., After a story I was listening to finished, I couldn't get anything else to play. I'm hoping I can figure out how to prevent this sort of thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoisL, We are sorry that you are having an issue with your Sony headphones. Please make sure your headphones are up-to-date to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html. Feel free to test the unit again and verify if it resolves the issue. Despite your concern, it's good that you still like your headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life
Overall a great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable to wear all day and the microphone is very clear during meetings. I will say not being able to connect to multiple devices at once has thrown me off a little bit. The battery life is phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberR,
Thank you for the review and we're glad to hear that you like the comfortable design, battery life and microphone of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality, Weight
Sonym5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling ever. You hear nothing around you and using them to talk on the phone is great . Light weight and looks nice and very very comfortable but noone told you this before even on youtube. They are not loud at all . I need twice the sound they have to keep them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyearbudsm4, While we're glad that you like the noise canceling function, we regret that the sound quality did not meet your expectations. Allow us to help you and turn your experience around.
For low sound level, please try the following steps below:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Note: Depending on the connected device, the volume of the device and the headset may or may not be synced. If the volume on a device is not synced to the volume on the headset, it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset. In that case, turn up the volume of both the headset and the connected device.
Ref:https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Vast sound quality improvement over the XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not expect any major changes besides the aesthetics but the sound quality on these is so much more dynamic and sharp than it is on the XM4s. The noise cancelling in a way is improved but it sounds like it is always adapting to background noise and your head movements which may bother someone using this to nap with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monty,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound quality and noise canceling function of the headphones. The Adaptive Sound Control function can be turned off by using the Sony Headphones Connect app. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00229328
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM5.
Our ultra-comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony!
-Ralph