Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10187841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise cancelling. Used it on a cross country air trip and the noise cancellation was excellent. Gesture control is very convenient. Music quality is superior to most others I have tested.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGsoundbar, Amazing! We're glad that you are enjoying the sound, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Connectivity
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are as great as people say they are and I would definitely recommend them. The only issue I have is that the disconnect and reconnect if I’m using them for my work laptop and my phone is near by. It’s annoying during a meeting
I would recommend this to a friend - Pros mentioned:Sound quality
Worth the price
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife so she can listen to music or watch TikTok’s and I can watch tv or play video games in peace without her complaining about the noise and it does a great job at that! She doesn’t even hear anything through them and even I checked them out and they were great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mariano153, We are happy to hear that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound slightly annoying build
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good but ever dependent on the EQ settings it seems. You have to take the time to tailor the experience to how you want to experience sound with the companion app. In terms of build it is aesthetically pleasing but smudges easily. The cupping around the ears is also prone to become wet from sweat.
I would recommend this to a friend His favorite headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son was super excited to get it for Christmas, he loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Merry Christmas to you and your family, AndyR!
We are so happy to hear that your son was excited to unwrap his new WH-1000XM5! Knowing that our headphones are part of your holiday memories is the best gift we could ask for. We hope he enjoys every beat of his favorite music (and a little bit of peace and quiet with that noise canceling) this season!
Thank you for choosing Sony for such a special gift!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great for Office Work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. The noise canceling doesn't silence everything for me with my glasses and long hair, but it definitely makes all the sounds more manageable. The option to enable and disable noise canceling at the push of a button is also very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johann, We are glad that you now have a great pair of good headphones for your office work. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Almost perfect!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality, fantastic noise cancelling, transparency is mediocre, and the ear cups are too shallow, so a bit uncomfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaijinBuu,
Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear you’re enjoying the audio quality and noise cancellation. We’ve noted your comments, and we appreciate you sharing these insights. Your input helps us continue to improve our products and user experience.
However here are some tips to make wearing your headphones more comfortable: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=discomfort
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details: Full Name: Username: Telephone Number: Additional Information regarding your experience with the . Thank you for choosing Sony! Regards, Maria
- Pros mentioned:Sound quality
The Best Ever!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing headphones. I originally had the mark 3s and I thought those were amazing headphones. These, mark 5s are even better in sound quality and they do a good job to function as Bluetooth headset for calls. A bit expensive but worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImReviewingIt, We're glad that you like the sound quality and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design, definite improvement over last model
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ortega95, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! The specially designed 30mm (precision-engineered) driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimised circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. -Carl
- Pros mentioned:Comfort
Good headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones. Comfortable and easy to use. Automatically detects if it’s around ear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonP, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work really well ! Great sound , great everything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleJ, thanks for the 5-star rating! We're happy to hear that you are enjoying our industry-leading noise cancelling WH-1000XM5 headphones. They have been engineered to perfection to deliver magnificent sound and comfort. We hope you continue liking our product, thank you for choosing Sony. Regards, -Dominick
- Pros mentioned:Sound quality
Great purchase if you have the extra chedda
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are definitely a luxury headphone for when you’re looking for that smooth audio and features. Not a big fan of the material it’s made of due to it feeling a bit flimsy and less solid then other headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaydenS, We appreciate your feedback and we are glad that you like the audio and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever made by Sony, great value. Battery works for more time than expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reinaldo, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Loves it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son as a replacement of his Beats solo3. He was going to get another beats but tried the Sony and loved it. He uses it everyday for whether he is training, working out or doing schoolwork.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gonzalez25, Amazing! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very clear and crisp. Blocks out all other noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bill,
Thanks for your review! We're glad to hear you're enjoying the clear, crisp sound and noise cancellation on your WH-1000XM5 headphones. Thank you for choosing Sony! Happy listening!
-Maria
- Pros mentioned:Sound quality
Mikemike
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love the noise canceling and the sound is amazing and I love the color choices. I got the blue to match my smart watch and phone. So far easy to operate but still learning
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayD, We are thrilled to hear that you absolutely love the noise canceling and the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best headphones ever!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to go to the gym with very low quality headphones. Now that I was able to purchase this high quality Sony headphones I won’t go back. The people at the store were very helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peruano, That's awesome! We are thrilled to hear that your Sony WH1000XM5 wireless noise canceling headphones are the best for you. You chose the best brand this time. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Sound quality
I recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. - Noise cancelling is about the same as the MX3's - blueooth pairs and switching to devices is totally worth the buy. It connected to devices fast. - build quality and style is also much better than MX3's I recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterT, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Pretty neat sound
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really responsive. Amazing sound. Walked down a busy street during rush hour. All I heard was my music. I am worried about the material in regards to the cushion. Sweating while walking can damage them so try and keep them dry. Works great with my galaxy. Download the app to utilize the headphones full potential.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayRay, Thank you for the 5-star rating! We're glad you like the amazing sound quality, responsiveness, industry-leading noise cancelation, works great with your smartphone, and the Sony Headphones Connect App that lets you customize the sound levels to suit your music. We also appreciate your feedback regarding the quality of the material of the ear cushion. And yes, please make sure to keep them dry after use to avoid damage.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
XM5
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the noise canceling aspect of these, my favorite headphones out there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Almo,
Thank you for your wonderful review! We're thrilled to hear that you love the noise-canceling feature of the WH-1000XM5 and that they have become your favorite headphones. Enjoy your listening experience, and thanks for choosing Sony!
- Romeo