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Customer reviews

Rating 4.6 out of 5 stars with 6211 reviews

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  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 166 Showing 3,301-3,320 of 6,211 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise cancellation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 stars off the bat. Was looking for a pair of headphones to focus on painting and these totally make me lose myself into the music and whatever I’m doing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosR, We're delighted to hear that you're enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best headphones which I have used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Shishir,

      Thank you for choosing Sony!

      We're honored to hear that you regard the WH1000XM5 as one of the best headphones you have used. It means a lot to us that our product stands out for you, and we’re grateful to be part of your audio experience.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the perfect traveling and casual listening headphones! The active noise canceling helps immersion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdgarF, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Leveled up in quality and sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Bose headphones with these Sony. So glad I did. I like them better than the Bose

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnneK, Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Can’t hear you !

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these there so comfy. Wore them all the way to Spain

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, JenniferH! We're glad you are impressed with the comfy design and amazing noise canceling performance of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, an the noise canceling is insane i can drive a dump ttuck dump the freeway with windows down or pressure wash with big loud motor and everyone cant even hear anything but me, amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sids, Excellent! We're delighted to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Noisy workplace

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My worksite is really noisy and I was looking for some good noise canceling. So far this has been a game changer. Slightly skinnier and fancier than the xm4 which I’m unsure if I prefer. But so far loving the sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manuel,

      You made the right choice! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Your feedback about its design is greatly appreciated. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes the best headphones available. Easy to set up and use, great for airplane travel and sound spectacular.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wassman1, We're glad that you like the ease of setup, use, and sound quality. Th WH1000XM5 is great for travelling. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones the sound quality is phenomenal and the build quality is great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      They are indeed awesome, Donnyy! We're glad that you are impressed with the sound and build quality of the headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    1000XM5 Review

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If anyone is on the fence with buying these… BUY THEM!!! Amazing sound quality + good build quality + good interface = one amazing pair of headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GarretD, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    very happy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They just sound amazing. The app is user friendly, can easily change the bass sounds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MartinV, We're glad that you like the sound and user-friendly app. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    A1 W headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light on head, comfortable for hours even if you got big ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smitty, Thanks for the 5-star rating! We're glad you like the design of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far these work well. Still learning to use them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thiefofhorse,

      We are really happy to hear that your new headphones are working well for you so far! It is exciting to embark on that journey of discovering all the features and settings available, and we are confident they will continue to impress as you get more familiar with them.

      Thank you for choosing Sony for your personal audio journey.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphone. Best noise canceling I’ve ever experienced. Unfortunately, I had to return because of Apple ecosystem.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abdu, Thank you for the positive review! We're glad you appreciate the top-notch noise canceling of the Sony WH1000XM5. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good but a few cons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the sound is great! Not gym friendly as I sweat profusely around my ears due to the material also when doing any sort of upper weight movement the music basically pauses each rep not sure if I can change that setting

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmandaR, Awesome! We're glad that you are enjoying the sound quality of your headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones out there on the market. Noise cancellation is superb and audio quality aswell. Overall look and feel is much improved compared to the XM4’s

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, Rg0248! We appreciate the 5 star rating! We're glad that you are impressed with the noise cancelling and sound quality of the headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise-canceling works wonders! The touch is pretty sensitive, otherwise great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RicardoL, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Very comfortable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised how comfortable this headphones are. I recommend them if you have some sensory sensitivity or want light and comfy headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kvar, Great! We're thrilled to hear that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Big improvement to XM3

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Touch controls are very snappy and intuitive. Also the build quality seems to be better, not squeaky and clacky like my xm3’s. Worth the money to upgrade!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ambb, Awesome! We're extremely happy to hear you love everything about your Sony WH-1000XM5 and it delivers intuitive touch controls and excellent overall build quality. It's wonderful to know your investment is worth it. Thankyou for upgrading to your new WH-1000XM5 and for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    They’re great, need improvements

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for about two years now. The sound is AMAZING but they kept shutting off and recently they just fell apart??? I mean literally. I go to put them on and one ear piece falls out of the head piece part. Now I have to get new headphones. I would be great if they improved these issues.

    No, I would not recommend this to a friend