Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10187841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product service I’d like to recommend to pursue this item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjT1,
That's wonderful feedback! We are delighted to hear you're enjoying your WH-1000XM5 headphones and had a great experience purchasing them at Best Buy. Thanks for choosing Sony.
Best regards, Eliab
Awesome
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real good headphones. Use them a lot for music and while playing games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emmanuel,
Thank you for choosing Sony!
We're so glad to hear that you enjoy your WH1000XM5 headphones for both music and gaming. It’s fantastic to know that these headphones enhance your experience across your favorite activities, providing high-quality sound and versatility. Your appreciation means a lot to us, and we're delighted to be part of your listening and gaming moments.
Best regards,
-Fred
- Pros mentioned:Sound quality
Good Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and like the service protection. I would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello brownfamily, We are happy that you like the quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Broken Right Hinge-- like a lot of other people
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and battery life means nothing if the right earpad is dangling loose. I tried to figure how I could possible have broken these so quickly, then I found all the other customer complaints. The connection between the headband and the earcup broke at the rotator. (And there's no self-help way to glue or tape it back to function.) I got a Bose headset as replacement, and it working great... with parts falling off. This is a product defect. It is a shame because the Sony sound and function were great ...for a few months. For me, this was a waste of money. NOT BestBuy's fault by the way. This is a Sony product defect. (Model: WH1000XM5/B, SKU:6505727, purchased 12/21/2022)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi WillisM, While we are glad that you like the sound quality, we regret to hear that the right earpad is dangling loose. This is definitely not the experience we'd like you to have. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better.
May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHXM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Sound quality
I love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. They have really good sound quality with great noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanaM, Awesome! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Comfy and great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good and comfortable even when wearing them for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Peanutfoster96, We're glad that you like that these are comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds quality is what you'd expect for the price. Sadly however, the comfortability was not. Headband does not have much padding and ear pads are pretty standard.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback on the WH-1000XM5 headphones, IsaiahP. We appreciate your honest review regarding both the sound quality and comfortability.
Regarding the sound quality, the WH-1000XM5 headphones offer a high-standard audio experience, particularly considering the price point. The headphones feature different sound quality modes during Bluetooth playback, which can be adjusted using the "Sony | Headphones Connect" app. You can choose between the "Priority on sound quality" mode, which prioritizes audio fidelity, and the "Priority on stable connection" mode, which ensures a more stable wireless connection depending on your environment.
Regarding comfortability, we regret to hear that the headband padding and ear pads did not meet your expectations. The headband on the WH-1000XM5 indeed has padding, but feedback like yours may help us improve future models. This aspect is something we continually look into to provide a better user experience.
Your detailed input aids us in better understanding customer needs and enhancing product designs.
Thank you again for sharing your thoughts and for choosing us.
Gus
- Pros mentioned:Sound quality
Good sound, not super comfy
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just not a fan of the band if i’m being honest, i prefer the flat band. Sound is great, especially the NC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shean, We're glad that you like the sound and noise canceling function. Your feedback matters as it help us improve our products. Thank you for choosing Sony. Erin
Earcup Size
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. The only reason preventing me from giving it 5 stars is that I wish that the ear cups were bigger (like the Airpods Max). It starts to get uncomfortable after using it for an extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc,
Thanks for your feedback! We're glad you love the headphones overall. We understand that comfort is important and we appreciate your suggestion about the ear cups. We'll definitely take that into consideration for future improvements.
Thanks for choosing Sony!
Sincerely,
- Stephanie
- Pros mentioned:Sound quality
Great noise cancelling headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, the noise cancelling is amazing, the sound. The only thing that I didn't like (if you use it for more than 1 hour) is that if hurts on the top.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrendaO, We are sorry to hear about your concern. For more comfortable listening experience, please make sure to adjust the slider of your headphones to a length where the headband touches the top of your head and adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. Refer to this link on how to wear your headphones correctly: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. Despite your concern, it's nice to know that you still like them, especially the noise canceling feature. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
This aint it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No more NFC, cups don't flip down while wearing them around your neck, and not an insane difference in sound quality compared to the previous versions. Plus they're $50 more? Nope. Bought these hoping they would replace my M3's, but they just aren't it. If NFC doesn't matter to you (which I can assume it doesn't for most) and you don't already have the M3's or M4's, these will probably be a good buy. Still, you'd probably be better off getting the M4's, the M5's are only okay.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Blay, we regret that the design, feature, and sound quality did not fully meet your expectations. This is definitely not the experience we'd like you to have with our products. We'd like to help you troubleshoot your problem and turn this into a better experience.
If the sound quality is low, please try following the steps here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
We also recommend ensuring the software is updated. You can check the software version by launching Sony Headphones Connect app.
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Love love love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a gift for my partner, and they loved it. The packaging and the holder was amazing. They use them at the gym, and at work when they need to lock in. They have ambient feature which is nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mitchie, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Weight
Best head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are light that make them comfortable for long period of time and have an amazing sound proof.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lynn, great! We're glad you are enjoying your new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
A tad expensive, but worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply awesome. You can't beat the noise cancelling on this here headphone. I think its even better than the Sennheiser True Wireless that I have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dirapproach921, Great! We're glad that you are enjoying the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the money. Sound quality and noise cancels is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GB70,
That's great! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Weight
Travel friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The for is very comfortable and light weight. works well with all my devices and travel ready
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianC, Amazing! We're delighted to hear that you like the comfort, lightweight design, and portability. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product , very crisp and loud . Quality of the product is very good
I would recommend this to a friendBrand response from SonyListens
Posted .HI SandeepY, Awesome! We're glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for students feels so light and clear sound with good bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArnoldsamkumarM, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headphones. The sound and niose canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tden, incredible! We're glad you love our industry-leading noise canceling headphones! With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone i used so far. Cancelation sounds its at the best. Best sounds ever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NazeemT Fantastic! We're delighted to hear that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin