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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6170 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 6,170 reviews
  • Rated 5 out of 5 stars

    The best headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, I have returned and it is time for me to give my review of the wh1000xm5 in the blue color that I bought at my local Best Buy that looks awesome. After they remodeled it the Woodland Hills One to begin with if you're looking for a set of over their ear headphones that will clear out any noise and make it as quiet as possible. Then you're in the right place. Not only are these headphones very very comfortable with their vegan leather material, but they fit on the head like a glove they offer the same battery life as the previous model at 30 hours. But you want the best and noise canceling and comfort you're in the right place the Sony headphones here or everything you need the app offers you a lot of ways to customize your sound profile and everything. You need go ahead and buy them while you can now that today is the last day of the Black Friday deals at 329 with a $70 discount. What more could you want buy them? I recommend them they are truly amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ALEJANDRO215, We appreciate your feedback. Thanks for sharing your awesome experience. We are thrilled to hear that your new Sony WH1000XM5 headphones are the best noise canceling headphones for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Rated 4 out of 5 stars

    outstanding build and audio quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the older version i.e. M4 and thoroughly enjoyed it until it lost it in a travel. M5 has outstanding the audio quality and noise cancellation. The device feels light and soft on ears. Also the controls are easy to use. clear tunes and good bass. I would definitely recommend it. Only con is, its over priced. I would have waited for sale given holidays are just around the corner. :-)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SreePrass, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    My favorite headphones to date!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent ages trying to find quality headphones that were worth committing to for me. These headphones are comfortable, lightweight, have great sound, and the noise cancellation is incredible. The battery life is a dream too—I’m a college student and I use these for hours every day. The app for these headphones is also super user-friendly and offers cool features. 11/10!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alondra, Awesome! We're happy to hear that you like the light weight design, sound quality, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Wh -1000xm5s. Great pair of headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great for pair of bluetooth headphones! Of course you have to tweek the EQ settings for best results in the Sony Connect app! I love the touch controls, so much easier than finding the buttons on other headphones. There are some buttons on the xm5, a power and a noise cancelling/ ambient button. It has great call quality. The battery last a long time. I get exactly what they said, about 30 hours of battery life. They fit nicely and are comfortable. I do think durability might be an issue if you dont keep good care of them. They do NOT fold up! The headphones come with a case and wire and charging cable. These really do sound better than the xm4s which i also have and the Noise cancelling is better as well. I also want to say, if you listen through the wire it might sound terrible unless you power them on while you listen. You can still use noise cancelling and the battery will last longer if you do it that way instead of normal bluetooth usage!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesW, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    My review for Sony wh-1000xm5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve enjoyed multiple earlier versions of Sony’s XM series noise-canceling headphones (XM2, XM3, XM4). What originally drew me to them was the excellent noise-canceling performance, especially considering the price point compared to Bose’s airplane-focused models at the time, which were significantly more expensive. Comfort was another big plus. The headband felt good, and I’ve never liked in-ear solutions. The XM5 series is largely the same experience overall. One of my earlier concerns was headband strength, which I believe has been addressed in newer versions. My main issue now is that, in certain situations, speech clarity seems to suffer. I sometimes feel the older models handled voices better. That said, it’s possible my current unit is slightly defective and may need an RMA. Overall, these headsets are excellent when it comes to noise canceling, period. If you can find the XM4 or XM5 at a discount, you won’t be disappointed. Just make sure to register them for the warranty and keep the firmware up to date. One piece of advice: fully charge the headphones before use, and if you’re doing a firmware update, be prepared and patient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CashK,

      We are very glad to hear that you have been a loyal fan of the XM series, from the XM2 all the way to your current WH-1000XM5. It is great to know that the noise-canceling performance and comfortable over-ear design continue to be the reasons you choose our headphones over other options. We also appreciate your helpful advice to the community regarding firmware updates and battery maintenance.

      Regarding the speech clarity you mentioned, we encourage you to reach out to our support team to ensure your unit is performing exactly as it should, as we want your listening experience to be nothing short of excellent.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great over ear headphones! Sound quality is excellent especially for someone who listens to heavier music. Also very comfortable compared to other headphones I’ve tried. Highly recommend for casual use or heavy listening!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonF!
      It is truly wonderful to know that the WH-1000XM5 is hitting the mark for your heavier music and providing the comfort you need for long listening sessions!

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony does it again

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After investing in the XM4's, i saw this model and all of its improvements. Sturdy build, comfortable ear cups, and long battery life with great sound. My only cripe would be that it doesnt fold, so the case is a bit big, but well worth the sacrifice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobby,

      That's great to hear! It sounds like you're really enjoying the improved features of the WH-1000XM5 headphones. We understand that the non-folding design might take some getting used to, but we're glad you find the trade-off worthwhile for the enhanced build quality, comfort, and performance. We appreciate you sharing your experience!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Xm5 review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well built, excellent sound quality, long battery life and comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, RafaelG!

      We are thrilled to hear that the WH-1000XM5 is checking all the boxes for you! We take great pride in balancing premium build quality with that signature high-resolution sound and long-lasting battery. It's wonderful to know they are keeping you comfortable throughout your listening sessions.

      Thank you for being part of the Sony family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones available for the price. Incredible sound and battery life. Very comfortable to wear for extended periods of time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanS,

      That's wonderful to hear! We are delighted that you consider the WH-1000XM5 headphones the best available for the price and are enjoying the incredible sound, battery life, and the comfort for extended use!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 4 out of 5 stars

    Good but

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the XM4 and thought this would an upgrade and it was as far as the noise canceling and software, but for the overall fit and also the portability this is where they differ. I tried this in the gym and they would not stay on my head and after a week i realized theses may not be for the gym like the XM4's were. I had them on plane rides and they worked wonders as far as the noise canceling is concerned i could not hear anything for the most part. I had a window seat and i leaned onto the window and they moved which caused me to adjust and due to the flight distance i had to find a position that would work, so the headphones would stay were they were to provide me the peace and quiet that i was looking for. The battery life was terrific as i never had an issue with especially get notified that you need to charge them. Also not folding to be more compact was an issues as well. Overall they are good headphones but with minor things i did not care for. PROS: -software amazing -noise canceling top notch -battery life -very stylish CONS: -not a secure on my head as the X4 -kept sliding off my head when i would transition exercises -not a compact as previous version

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigLew, glad you like the noise canceling feature, battery and design of your new headphones! We appreciate your feedback regarding the fit and headband of your Sony unit. Please adjust the slider of the headband to get the fit you need. Please check this link for more information:

      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?utm_source=glean

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Look no further. These are the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones ever. My husband travels a lot and these are his favorite for airplanes. The noise cancelling is amazing, sound is awesome, Bluetooth connectivity is slick and no issue. Comfortable for the long haul. I’ve bought them as gifts for 3 people.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathrynF!
      Thank you for your feedback on the Sony WH-1000XM5 headphones! We are thrilled to hear that your husband finds them ideal for travel, especially during flights.

      The XM5 headphones are designed to enhance your travel experience with their advanced features. They offer industry leading noise cancellation, effectively reducing ambient sounds like airplane noise, allowing for an immersive listening experience.

      Thank you for putting your trust in Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones for the price on the market. Noice canceling is superb, while still keeping the weight down and remaining comfortable. I use them at the gym and they don’t fall off. The battery last a very long time. Sound quality is the best I’ve ever heard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MilanP,

      That's great! We're glad to hear that you like the sound quality, noise canceling and battery performance of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    LOVE EM

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Sony WH-1000XM5s for a bit now and I seriously love them. The sound is super clean, the bass feels really good, and the noise canceling is actually insane. They’re crazy comfortable too, so I can wear them for hours without even thinking about it. Plus the battery lasts forever and they switch between my devices without me doing anything. Honestly, they just make everything I listen to sound better. I’m really glad I got them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BradleyD,

      Thank you for choosing Sony!

      We're honored to hear how much you love your Sony WH-1000XM5 headphones. It’s wonderful to know the clean sound, impressive noise canceling, and comfort are enhancing your listening experience for hours on end. Your appreciation for the battery life and seamless device switching truly encourages us to keep delivering innovative products. Thank you for sharing such thoughtful feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Highly recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for great noise canceling headphones and at first bought Beats. However, I got bad ones and they didn't work. But I realized I didn't like the way they felt on my head and researched more. I found these and I really like them. They are very comfortable. They help me considerate when working. They last VERY long! Probably the longest out there. I love watching movies in my bedroom with them on. They come with an app where you can adjust things the way you like them. I had to figure out how to stop them from cutting off when I was singing because it thought I was talking to someone lol also I like how you can have it connect to multiple devices at once. So I can switch between my imac and iphone when I need to. Calls are great on them. They don't always switch over but everyone can hear me clearly and the calls are clear. I highly recommend. My only suggestion is MAKE SOME PINK ONES! hahaha no seriously, get them you wont be disappointed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LanaJ, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! We hear you and we appreciate your suggestion on the color variant that you'd like and this will be directed to the appropriate department as a suggestion/recommendation. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Phenomenal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal!! Wow! Feels like a stereo system, download the app if you purchase this. Its a quick download, fine tune the sound then never touch the app again. I bring these to the gym I jog with these, jump road I punch punching bags. If theres an upgraded version of this headphone set i am going to purchase. Sony does everything so much better than Samsung and apple. My 1 complaint is I sing, or yell with these on at the gym so the headohones auto pause to listen to my surrounding. I'm sure I can tweak the app to get rid of that but the voice commands work extremely well its easy to talk to others too. I do blast my music but i make sure i don't risk hearing damage. If you blast headphones, no longer than 15 minute's for your ears, if you listen at a balanced level then you'll go for hours. Do not let moistures or sweat/ rain touch these headphones theyre Exspensive and Great quality. Better gym headphone are bone conduction headphones that wrap around your neck a little

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShawnM,

      We are honored to hear such high praise for the WH-1000XM5 and to know that the sound quality feels like a full stereo system for your workouts! Regarding your experience at the gym, you'll be happy to know that you can indeed disable the feature that pauses your music when you sing or speak. Simply open the Sony | Sound Connect app and toggle off the "Speak-to-Chat" setting; this will allow you to sing or yell to your heart's content without any interruptions to your audio. We love your dedication to both your fitness and your hearing health!

      Thank you for choosing Sony.

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Great headphone, one year warranty is not good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for a year and a half now. I do use them bass heavy but have a slight ting in the left driver. Warranty is out, and at the price of repair I will not be doing that. I take the best possible care of these considering it is the most expensive headphone I have ever purchased. Kind of disappointed on the fact considering the price of these. They are my favorite headphones though, I’ve tried many Bose and others. These have a warm sound and can have heavy bass when using the EQ settings. The ability for the NC to adjust based on your actions is fantastic, multipoint is great. They are a little big on me, I use the fully enclosed and they hurt the top of my head after a while. Also could clamp a little harder but this is different for everyone’s head. These are the best you can buy in this range but with a one year warranty I will not be buying more.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Devo,

      Thank you for the review and we're glad to hear that you like the noise canceling and sound quality of the Sony headphones. Your feedback is greatly appreciated. The longer you wear headphones, the more your ears may hurt. We recommend to limit your headphone usage. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony products are superior

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have owned so far. Have used Bose previous to these. Comparable, but the quality on the sound is notably better with these when listening closely. The battery life is also exceptional; I rarely have to think of charging it, & when I do it charges rapidly! The case is built well although slightly large considering the over ear style. Would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewR, We are thrilled to hear that your new Sony wireless noise canceling headphones are the best headphones you have owned. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WF-1000XM5 earbuds offer exceptional noise-cancellation, with industry-leading performance that effectively blocks out external sounds. They deliver impressive sound quality with deep bass and clear highs, thanks to the custom V1 processor. The design is comfortable and secure, and the battery life is strong, providing up to 8 hours of playback with noise-cancelling on. The touch controls are intuitive, though some may find the initial setup slightly complex. Overall, these earbuds are a top choice for those seeking premium sound and noise-cancellation features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SherzadA,
      Many thanks for the 5-star rating! We're thrilled to hear your enjoyable experience with the superb sound quality, features, and overall performance of your WF1000XM5 earbuds. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Love the Sony WH1000XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research before purchasing these headphones. I had it down to these, and Skull Candy Crusher Evo. I wanted clear, crisp sound with a good bass response, Noise cancelling was also important. Both headphones had excellent reviews, but I decided on the Sony simply because I’m familiar with the brand, and I’ve never been disappointed. This headset checked all the boxes. With the app’s equalizer, I was able to set the bass as heavy as I wanted…and it sounds amazing. By the way, the app is super easy to navigate. The noise cancelling function is primo. They’re light, and there is no discomfort wearing them for extended periods. Battery life is great. Pairing was simple. Packaging was impressive with a very nice storage case. In my opinion, there are no cons. I really love these headphones, and feel they’re absolutely worth what I paid. Sony has put out an excellent product, and I would definitely recommend these phones to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ladybyrd2020,

      You made the right choice with the Sony WH-1000XM5! We're glad that you like the sound quality, noise canceling function, dedicated app (Sony Headphones Connect), comfort, battery life, and carrying case of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best noise canceling headphones money can buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the XM3, and I've had the XM4, and these by far outshine every single one of them. I actually sold my Bose headphones, which were my second backup versions for traveling, in order to get these, and don't regret it a bit. These completely are the most comfortable and lightweight headphones I've had, I wore them for 6 to 8 hours while traveling in planes, with phenomenal battery life, fantastic sound, and completely solid connectability. The app allows you to seamlessly connect to either two devices, which unfortunately makes you lose LDAC, but otherwise works perfectly. If this is important to you. The noise canceling is absolutely out of this world, you are truly in a world of your own. Are they expensive? Yes, but they are without a doubt the best noise canceling headphones you can buy. I've tried multiple different versions, from Bose, and Sony, these are by far the best ones I've ever had, and definitely will be sticking with them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Livinitwarrior,

      You made the right choice in upgrading to the Sony WH1000XM5! We're glad that you like the comfort, battery life, sound quality, weight, and connectivity of the headphones. We also appreciate your review about the LDAC function.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!

      -Ralph Sony_US