Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10187841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Worth It
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using it for almost 4 years. It’s been excellent for my college classes as well as listening to music basically 24/7. It charges fast and lasts very long. The audio controls occasionally have some issues, but a quick Bluetooth connection restart fixes it. I love it and would recommend it for any student or avid listener.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, BestCollegeTool!
We are absolutely thrilled to hear that your WH-1000XM5 headphones have been an excellent tool for you over the past four years, supporting you through college classes and providing great listening pleasure "basically 24/7." It’s incredibly rewarding to know that you rely on the fast charging and the very long battery life!
We appreciate you noting the occasional minor issue with the audio controls, and we’re glad that a quick Bluetooth restart resolves it. Your strong recommendation for students and avid listeners is highly valued.
Thank you again for making Sony a reliable part of your daily life!
Best regards, Gus, Sony Social Media Team
Sounds great!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery life is excellent and they sound amazing! The bass really rattles the brain and keeps external noise at bay. The headset is adjustable and is comfortable. I recommend these for audiophiles!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunB, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Hearing is believeing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use the XM5 for both my Windows Laptop and iPhone. It's amazing! The fact these headphones have 30 hours' worth of battery life, and customizable EQ settings (they only apply to my iPhone) make this worth my $400. Yes you can use the XM5 with Windows. I have not experienced any audio/visual delay during use. You can configure the headphone properties in Sound settings, and enable bass boost if you like. From what I can hear, the EQ settings I configure with the Sony Headphones only apply to my phone, not my laptop. Nonetheless, if you set them right, you can make one of the best listening experiences possible. For loud work (i.e. vacuuming the house), they do an excellent job cancelling noise. The case is stylish and easy to use. Unfortunately these headphones don't fold like their predecessor. Overall, this product is awesome. I'm glad I bought it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeDee, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
Exactly what I wanted
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a word - Wow. Love these headphones. My criteria for selecting headphones was Quality of sound (Crisp highs and powerful clean bass) Comfort and Noise canceling. The XM5 delivered all three. If I had any wish, it would be to figure out how to keep from getting warm after extended use. So pleasantly surprised at how light they are and to deliver such rich sound. Second surprise was the simple but effective controls. Finally the quality of the noise cancelling was amazing. I can sit in the living room with my wife watch her show while I listen to music or watch my own movie and never hear anything but what I am supposed to. They are pricey but if you are particular, they are worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AVGeek, We truly appreciate you taking the time to share this wonderful feedback! Good to know you love the great sound quality, powerful bass, comfortable fit, excellent noise cancellation, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
I love them, they are a part of my body now
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sound quality is very very good but the form factor is the best selling point. the matte pastelly reinforced plastic on the ears and the leather ear bits feel so secure and comfy but my favorite is the band. i have problems with headphones that feel too tight or create a weird vaccum that makes me lightheaded. i dont have that issue with these headphones. That does mean if i start headbanging theyll fall off but that doesnt bother me so much. the adjustment is a slider which i also love. They also sound really good plugged into my roland piano keyboard with the included 3.5 mm cable. these headphones are my best friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmoo, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony and for the 5-star rating! -Carl
I recommend Sony - WH1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy staff were professional and kind. The headphones are comfortable to wear. I wear them for long periods of time without any discomfort. The rubber cushions feel great over my head. Build quality tells me that the headphones will last. Sound quality is superb. The Touch and voice control options made it very convenient because they give me a lot more control. Long life battery and fast charging. Thanks to everyone who contributed in making such a great end product an actual reality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Excellent service! We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Hit This One Out of the Ballpark!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is exceptional and reveals many details. The comfort is exceptional where you can wear it for several hours on end. I took a 16 hour international flight and a 4 hour connecting flight and had no problem keeping these on nearly the entire time. The light weight makes you want to keep these on your head listening to music. The battery life is also exceptional that I still used them for a 1-2 hours for several days after my trip without recharging. The case is compact enough to fit in my bag that has about 3 inches width. If you're an audiophile, there is a 3.5mm headphone jack and cable provided so you can listen to high resolution music without compromise. The only negative is that Sony didn't include a USB-C power adapter to charge these headphones. Newer GaN ones can deliver sufficient current for charging and they're very small.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSG1,
Thank you for sharing your great experience with us! We're glad to hear your new WH1000XM5 headphones suits your needs and expectations. Nice to know you've enjoyed the amazing sound quality, comfortable fit and long battery life of this headphones during your flight. We are sorry but USB AC adaptor is not supplied accessory of the headphones. You may use a commercially available USB AC adaptor. For more information about system requirements for battery charge using USB, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534502.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! - Kris
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH1000XM5 Wireless Noise-Canceling Are excellent. The sound is amazing. I’ve had them for ver a year without any problems. This is actually my second pair. The Sony WH1000XM4 headphones being my first ones (I gave to my sister and she loves them too). The Blue is Fabulous. They are light and comfortable I often forget I have them on. The App for the Sony Headphones is great to use with both models. It’s an all around cool experience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle!
It is truly wonderful to know about your experience with your WH-1000XM5 headphones! We're particularly grateful for your loyalty, not just with your second pair but for passing the great experience on to your sister with the XM4s.
It’s fantastic that you’re enjoying the amazing sound and find the Blue color fabulous. We specifically designed the XM5s to be light and comfortable so you can wear them for hours, so hearing that you often forget you have them on is perfect.
Thank you for choosing Sony!
Best regards,
Estefany
Sony for the win!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they are better than the Beats Solo with the over the ear. The sound quality is amazing too! I highly recommend them for anyone who is interested in noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTee,
We’re thrilled to hear you're enjoying the amazing sound quality and noise cancellation! Thank you for recommending us over the competition.
Thanks for choosing Sony.
Best regards,
Eliab
Loyal Sony WH-1000 XM series fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big fan of the Sony WH-1000 series of over-the-ear headphones. I have XM5 and XM3. My husband took my XM3 after I got the XM5. Love the feel of them much more than other headphones -- super-comfortable and easy to wear for a long time at work. I wear mine for music, noise cancelling, and online meeting. The only issue, if my co-worker who sits next to me is also on the exact same online meeting with her wireless headphones at the same time, the Sony gets some feedback. I take them off wireless and plug in if that happens and the issue is gone. It happens rarely enough that it's not a dealbreaker. I've tried Bose before, and these are so much better and more comfortable, so I'm pretty to committed to the Sonys. One annoyance: Best Buy sent Navy instead of silver, but maybe it was for the best as the Navy is a cool color and probably doesn't show dirt like a Silver would have.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, GALib!
It’s awesome to hear that you and your husband are both rocking Sony headphones! We’re thrilled that the XM5 is providing that signature comfort you need for those long workdays and online meetings. That’s a great tip about using the wired connection for those rare moments of feedback—it’s a smart workaround to keep your audio crystal clear.
Regarding the color, while we're sorry there was a mix-up with the order, we have to agree—the Navy is a stunning, sophisticated choice, and it definitely stays looking sharp even with heavy daily use!
Thanks for choosing Sony!
Best regards,
Gus Sony Social Media Team
Sony WH1000X5 Wireless Headphones are good
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones mainly for travel and sometimes music at home. I debated between the Bose and Sony. Ultimately bought the Sony. Pros: Excellent sound quality for movies and music, comfortable ear pods. Easy to use touch and button features and app to fine tune sound. Love that I can plug in for hardwire connection; and I have used that capability a few times. Battery life is very good and it connects to Bluetooth easily. Cons: If you have a smaller head, you may not be able to adjust the fit small enough. The pressure then sits on the top of your head and that can be uncomfortable after a couple of hours. Bose was the same as far as fit. Also, noise cancelling is good but not exceptional. They don't fold up for smaller carry size. Would have been nice, but not a must. Does make them a little clunky to carry around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SusieG,
That's great! Thank you for the wonderful review and for sharing your experience with our Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. We're happy that you like the audio quality, noise canceling feature and battery life of the headphone. Nice to hear that you were able to take advantage of the Sony Headphones Connect app to fine tune your headphone to your preferred settings. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! Enjoy! - Marco
Great ANC, very comfortable, and good sound qualit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great active noise canceling because of all the mics that they have. Also very comfortable, I do not usually like/use headphones because they give me headaches, but I have worn these a few hours without issue. The sound quality it also very good, not tiney or washed out at all, also not too bass heavy. If I had to say one negative it would be that they are a little bulky to travel with because they do not fold up. However, they plus side to that is that they feel more durable. Overall, as reflected in the 5 stars, definitely a worth it purschase if you like to listen tk music while working in public and do not want to hear all the noise or if you are traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EC19, We're glad that you are enjoying the sound, noise cancellation of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Worth the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just about perfect. Bluetooth connects effectively, sound is great. They are lightweight and don’t apply too much pressure. I wear them 9 hours a day for work usually on meetings or listening to streaming audio. I do not wear them out to use with my phone. Phone calls with them are perfect. The charge lasts about two days with my usage. If it helps, I also wear external hearing aids, and these headphones fully cover my ears and the aids. No complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothyN,
That's great! We're glad to hear that you like the sound quality, battery performance, and lightweight design of the headphones. Thank you for choosing Sony!
-David
Absolutely loved these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have got to be top tier, it’s comfortable, battery amazing, audio customizable just overall better in my opinion than the airpods max
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewP!
Thanks for sharing your thoughts with us! We are thrilled to hear that the WH-1000XM5 is hitting all the right notes for you, especially when it comes to comfort and battery life. It’s awesome to know they’ve become your go-to choice.
The WH-1000XM5 offers up to 30 hours of battery life and a quick charge feature that gives you 3 hours of play in just 3 minutes, they are designed to keep up with your longest days.
We appreciate your decision to go with Sony!
Best regards,
Estefany
Great for work and home use!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving the Sony WH-1000XM5 headphones! The noise-canceling is top-notch, the sound quality is rich and immersive, and they’re super comfortable for long use. Great battery life too. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RPG07, thanks for the 5 stars! We feel privileged to know you're loving your new WH-1000XM5 headphones and their industry-leading noise cancellation technology, immersive sound quality experience and comfortable design. Thank you for also mentioning their long battery life! We really appreciate your choose of Sony. Sincerely, -Jenn.
Love the noise cancel.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life is great, sound quality better then expected and extremely comftable to wear for along time
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, KARLN!
We are so pleased to hear how much you are enjoying the WH-1000XM5 headphones. It's incredibly rewarding to know that the sound quality exceeded your expectations, and that you find them comfortable for long listening sessions. We designed them to be a great companion for extended use, so your feedback is very much appreciated.
Thanks again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphones are incredible. Comfortable for long wear and has the best sound quality in any headphones I’ve ever owned. I use these headphones for everything like gaming, working out, music, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joee!
It is truly wonderful to know that your new WH-1000XM5 have become your go-to for everything from gaming to working out. We are glad they stay comfortable for you all day long!
We appreciate your decision to go with Sony!
Best regards,
Estefany
Sony Headphones Deliver
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had Sony headphones and decided to stick with them on my replacement, and I am so happy I did. Noise cancelling is very good. I typically use these for workouts and it drowns out the noise of a busy after-work gym. User friendly, I love the swiping controls on the ear for volume and skipping tracks, and the headphones fit very comofortably over the ear. Sound quality is phenomenal. Great headphones for a variety of situations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dylan,
Thanks for sharing your experience with the WH-1000XM5 headphones. We feel honored to hear that you've stuck with Sony on your replacement!
It's fantastic to know you're enjoying the excellent noise canceling, especially for drowning out a busy gym. We're also glad that you find the touch controls intuitive and the fit comfortable.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
Great
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about them is great. ANC, sound quality, fit and battery life. Even after a year after I purchased them I'm still glad i decided to buy these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pedro145, Amazing! We're glad that you like the noise canceling, sound, fit, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Beautiful Sound! Average Connectivity.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve only had these for 3 weeks but so far I love them! I’m able to wear them for an extended period of time without much discomfort on my head. My only issue is sometimes they will lose connection for no reason and I have to reconnect on my iPhone which can be annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Taylor,
We are so glad to hear you love your new headphones and find them comfortable for long-term wear! For the connection issue with your iPhone, please ensure your firmware is updated and try setting the "Bluetooth Connection Quality" to Priority on Stable Connection in the Sony | Sound Connect app.
Thanks for choosing Sony.
Best regards,
Eliab