Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10187841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
High quality and great noise cancellation
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for working at the office and they do not disappoint. The sound quality and noise canceling are superb for listening to music and podcasts without being disturbed by my surroundings. The dual device connectivity is great because I can swap them over on the fly to use for zoom calls and training videos. I love the sleek and modern design too. Long battery life gets me days of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanW, We're delighted to hear that you like the sound, noise canceling, connectivity, design, and battery life. We appreciate your detailed feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality best, this item not heavy and very useful I’m definitely recommending
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ATLAS,
It’s rewarding to hear that the WH-1000XM5 is providing such a high-quality audio experience and that you are finding the lightweight design so useful! We worked hard to ensure these headphones deliver world-class sound without compromising on comfort, so it is great to know they have earned your recommendation.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son and he’s loving them! He says the sound quality is good and they are comfortable with glasses.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Luna!
We’re so happy to hear that your son is loving his WH-1000XM5 headphones! It’s great to know they are providing both the high-quality sound he enjoys and the comfort he needs while wearing glasses.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality, Weight
Get Sony head phones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live these headphones. They’re work so well and are very light weight. They sound super good and rarely do they hurt my ears after long periods of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IsraelL,
Thank you very much for sharing your feedback! It's great to hear that you are enjoying the WH1000XM5 headphones. We're pleased to know that you find them both effective and comfortable for extended use. Your comments about the sound quality and lightweight design are much appreciated. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality, Weight
10/10 recommend Headphones run don’t walk!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses are the best headphones I ever had. I love the nose cancellation,10/10 recommend! I love t all the features! And most of I love them for them for gym because they are light weight, loud, they don’t fall off due to sweat, battery last forever & I love the case!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bebe, We're happy to hear that you like the features of your headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Over 2,000 Five Star Reviews: I'll Add One More
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace a much older pair of Bose noise cancelling headphones. I was actually going to buy another set of new Bose headphones until I read professional reviews comparing the Sony XM5 to the Bose QuietComfort Ultra. Both are top tier in noise cancelling, sound quality, comfort, and build quality. In every review, however, the Sony XM5's got the edge. I've always been very satisfied with other Sony products I've purchased over the years going all the way back to the 1970's, so I decided to switch teams on this purchase. I have to say, I am definitely very pleased with my choice. Using the Sony Headphones iOS app, I spent some time tweaking the EQ to get the sound to my liking. For me, the magic combination was selecting the Bright option and then bringing the Clear Bass up to +5. That said, with the EQ off right out of the box, these have a nice mellow, even tone that is very pleasing as well and probably closer to audio perfection than my choice. For my older ears, though, my tweaks help me hear my tunes the way I was able to without EQ when I was in my 20's. Last, but not least, I'd like to respond to some of the negative build quality comments I've read. I really have no idea how anyone ends up with broken headphones other than to completely abuse these bad boys. They are solidly built yet very light weight. All products have their limits, of course, but after several months of continuous use, I can't see how any of the components would fail without serious mishandling by the user. So yeah, with over 2,000 five-star reviews do I really need to add one more? No, but when you find something that's worth a positive review, it never hurts to put it out there. Enjoy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WSeith, Thanks for sharing your experience and positive feedback on the new Sony XM5 Wireless headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really happy with the overall quality & design of them. GOOD: -extremely comfortable -quality materials -great battery life -app to customize to your preference of audio & other content featured such as noise cancellation or ambient audio -audio is amazing.. BAD: -case that comes with them doesn’t have anything to secure the section where the charger would be held -case doesn’t feel sturdy however it gets the job done Overall, I have to say that for the price these headphones offer you exactly what you’re looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Trapicasso, Thanks very much for your balanced and fair review of the WH1000XM5. We're very pleased to hear that you like the overall quality, design, comfortable fit, excellent battery life, amazing sound quality, and a variety of presets and custom features using the Sony | Headphones Connect App. We have noted your input about the carrying case and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best overall headphones period
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to test out the sound quality. After having them for a couple of days, I will unfortunately be returning them. NOT because it's a bad product, but it's just not what I'm looking for. I will admit, these are the best OVERALL headphones on the market. The design, battery life, functionality, ANC, and transparency mode are all excellent. For that alone I will deeply miss these headphones, I mean, they just feel so good to hold. But, I wasn't looking for an overall great pair of headphones... I want exceptional sound quality. And while these definitely sound good, they're not as good as I would like, even after tweaking the equalizer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudioS, While we're glad that you like the overall quality, we regret that the headphones' had to be returned. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
THEY GO WITH ME EVERYWHERE! LIFE CHANGING! AMAZING
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best headphones I've ever owned. I use them every. single. day. For hours on end for everything from poscasts and audiobooks, to any and all genres of music that flow with my eclectic musical tastes. AND they block out the NYC subway and street noise like a champ. Theyre comfortable, the sound quality is impeccable, they get super loud, and the battery life is unparallelled. They are well worth the purchase if you value music and your peace of mind.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelinaM, Thank you for the positive review! We're so glad to hear that you're enjoying the excellent noise cancellation, comfortable fit, great sound quality, and long battery life of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, great quality and sounds up there. Its comformtable, touch control responds well. When you speak or someone nearby, it pauses music and gets out of Noise canceling, allowing you to have a conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MinK,
Thank you for your feedback regarding the WH-1000XM5 headphones. We are delighted that you love the great quality, sound, comfort, and the convenient Speak-to-Chat feature, which automatically pauses music and adjusts noise canceling when you speak.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Perfect!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect headphones! Lightweight and the sound is so good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kamila,
We’re so glad to hear that you're loving your WH-1000XM5 headphones! It’s great to know that the lightweight design and sound quality are perfect for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality, Weight
The best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had apple airpod pro max for a month and i hated it. It was heavy and kept sliding down ky head when i work out. I returned it and daid next headphones i get will not be heavy. These are very light on my head and they stay put. I like the sound and nosie cancellation. I also like the hold on right ear to hear. Its very sleak design and very good for every day use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CathleenN, Thank you for upgrading to your new Sony WH1000XM5! We're very happy to hear that you like the lightweight and sleek design, great sound, top-notch noise cancelling feature, and quick attention mode of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Best purchase ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made! The quality is like nothing i’ve experienced before. I use these daily and have zero issues with comfort. The charge lasts a good amount of time as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaylaH, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Why You Can't Use These For Gaming
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't say enough about how great these headphones are. The noise cancellation is amazing. The sound is superb. But that's not what I'm here to really talk about. Let's talk about Bluetooth, the key reason you can't use these for gaming in the sense of being able to use the microphone array in place of a dedicated microphone. This all has to do with the limitations of the Bluetooth standard. Bluetooth only gives you two channels to work with. If you're just using the headphones to listen to music, you get stereo. When you pair these headphones with your mobile phone and take phone call, the headphones use one channel for incoming audio (mono) and the other for the mic array to talk to the other party. Maybe in the future Bluetooth will update the standard to have 3 channels so you can actually use these headphones for gaming. You can use these headphone for gaming just like any pair of regular headphones, but you also have to have a separate mic if you want to talk to your fellow gamers. For that I went and bought a Yeti GX ($150). Great microphone for PC gaming. Same thing goes for apps like Discord. Can't use the mics on the headphones and listen through the headphones at the same time. This is why most wireless gaming headphones come with their own USB dongle that uses a different standard than Bluetooth. But I doubt there are any gaming headphones that have the sound quality, NC, and battery life that the XM5s do. So if you're a PC gamer, these headphones will work so long as you have a dedicated mic to handle the communication aspect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulH, We appreciate your detailed feedback. We're also glad that you are enjoying your WH1000XM5. Our INZONE Headsets are better option for gamers. These help you hear more clearly and react faster for invincible gaming.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the new midnight blue. Very cool! The price was concerning but they are worth it. Awesome sound, good bass and long lasting battery. I wore these on a non-stop flight for 12 hours. Did not get uncomfortable on my head and sound cancellation was great. Even used the aux cord to watch movies on the flight. I would actually rate these 4 1/2 if I could. Some songs I wish I could play just a little louder and fingerprints will show on side touch volume. But still very happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JpD1,
Thank you for this amazing and detailed review of your WH-1000XM5. We're glad you love the exceptional comfort, long lasting battery life, amazing noise cancelling, and sound quality of your headphones. When the headset exterior is dirty, wipe it clean with a soft dry cloth. You can adjust the volume of the headphones and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Sound quality
"Sony XM5 Headphones: Clear Sound, Crazy Comfort,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got my hands on the Sony XM5 headphones, and they're an absolute game-changer! The sound quality is insane – crisp, clear, and that bass hits just right. The noise-canceling is like stepping into a silent zone. Plus, they're comfy for long listening sessions. Battery life is solid, and the controls are super easy to navigate. Definitely worth every penny – my music has never sounded this good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseN, Awesome! We're glad that you like the sound quality, noise canceling, controls, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a huge upgrade in comfort, sound, and noise cancellation. With a sleek design, exceptional audio quality, and industry-leading noise-canceling, they provide an immersive listening experience. Long battery life, quick charging, and seamless connectivity make them perfect for both travel and everyday use. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShivaJ, We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Comfort, Sound quality
Worth the money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and design. The bass is pheno.enal and the headphones sit comfortably atop the head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DrewW, we're glad you like our industry-leading noise canceling headphones! The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Big fan!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! The sound is perfect and can really get booming. I never turn them up more than halfway and it really shuts out any and all noise. The noise cancellation is also a big plus. I hardly have to charge them. Have had them for a few years and really like them. I only didn’t make them a 5 because sometimes at the gym they slide off. Might just be because my head isn’t big enough. Also comes with a cord if you want to plug them into a device. But I’ve found that noise cancellation doesn’t work if it’s plugged in instead of being connected to Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HCR16,
So glad you love your WH-1000XM5 headphones! It's awesome that the sound, powerful noise cancellation, and battery life are hitting all the right notes for you.
We appreciate the feedback about them slipping at the gym. For active workouts, our WF-1000XM5 earbuds might be a more secure fit.
Just a tip: noise cancellation does work when the headphones are plugged in with the audio cable, but only if they're powered on.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Battery life, Sound quality
1000xm5 worth it on sale
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. There are no deal-breaking issues to speak of. Sound quality is peak, build is durable enough and they are easy to connect and use out of the box. Battery life is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyWithPurchase,
That is fantastic feedback! We are thrilled to hear that you are enjoying the peak sound quality, excellent battery life, and easy out-of-the-box experience of your WH-1000XM5 headphones. Knowing that the build feels durable enough for you and that there are no deal-breaking issues is exactly what we strive for in our premium noise-canceling line.
Thanks for choosing Sony.
Best regards, Eliab