Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10187841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fit , excellent noise canceling recommend 100%
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarM,
We’re so happy to hear you’re loving the fit and the industry-leading noise cancellation of your WH-1000XM5 headphones! It’s wonderful to know they’ve earned a 100% recommendation from you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
A travel must-have.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I travel for work sooooo much. I used to travel with my airpod pro's, but they would die so quickly. These literally last forever, they are super comfortable, and they block out a ton of sound. I highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanisD,
Awesome! We're glad to hear that you love your new Sony headphones. We appreciate the positive feedback regarding the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Noise Cancellation = SONY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise Cancellation. The audio quality out of the box may not be to everyone's liking, but once you fiddle with the EQ, the sound gets much better. I have used it in public transport and the noise cancellation has no issues. The connection to two devices also makes this headphone very useful. The microphone quality is also very good. People have said I sounded more natural and clear than my Airpods pro. There are better sounding headphones, but if you prioritize noise cancellation, then go for this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaikatD,
That is fantastic, in-depth feedback! We are thrilled to hear that you are enjoying the excellent noise cancellation and find the simultaneous connection to two devices very useful. We appreciate you confirming the very good microphone quality that offers clearer and more natural sound than your previous setup, and we're glad you were able to customize the audio to your liking using the built-in EQ feature.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Missing the noise cancellation slider
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a vast improvement upon the 3rd gen I had, they fit comfortably for my head, but I can see how the new less forgiving band could be less comfortable for others. Love the new touch controls and the minimalist profile altogether. Only thing I miss is the noise cancellation slider in the app. Liked being able to adjust that to a personal preference. The adaptive noise cancellation is fine though. The spatial audio and genral sound quality imporvements make it a worthy sacrifice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PepperoniThief, We're glad that you are enjoying you new headphones. We sincerely value feedback from our customers for better improvement in our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
5 out of 5 recommendation
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality long battery life and noise canceling, so you can't hear the kids fight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rooster1776,
We are thrilled to hear that the WH-1000XM5 is providing the peace and quiet you need! It is great to know you are enjoying the industry-leading noise cancellation and long battery life.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality, Weight
Good option
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clear sound, easy to use, charge last a good amount of time & acceptable weight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby,
Thanks for sharing your feedback! We're glad to hear you're enjoying the clear sound, ease of use, long-lasting charge, and comfortable weight of your WH-1000XM5 headphones.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
Best Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. They are very comfortable and the sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristyS,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH-1000XM5 headphones are providing you with amazing sound quality and comfort. It’s rewarding to know they’re making your listening experience truly enjoyable.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Finally Great Noise Cancellation on Airplanes
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a very loud and long flight from Texas to Florida woth two misbehaved loud kids in front of me, a screaming crying baby in front and behind me, and my Apple AirPod pro 2’s not doing a great job of cancelling out the noise, I looked into what options there were. These headphones are SOLID. I was on a flight after that experience to Hawaii over the summer and there were plenty of kids on that flight. I forgot kids were around me while watching in flight entertainment and listening to movies. I really love that you can pause the ANC by placing your palm on the right ear cup so you can listen to what’s going on around you or the flight attendant announcements. They were very comfortable on 6 hours of continuous use. One comment is during take off, the loud engines seem to confuse the ANC, but then once you take off ground, it regularizes itself and is good from there on out. They’re pretty pricey, but they’re so worth it. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chigaimaging,
Awesome! We're glad to hear that you found the best noise canceling headphones that perfectly suits your needs and expectations. The WH1000XM5 is definitely one of the best travel headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
outstanding, beautiful headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and foremost, I’m no audiophile. With that said, I do like the headset. The noise canceling is excellent. The sound is nice, clean and enjoyable, as expected from Sony. I notice that sometimes, it feels warm on my ears after prolonged use (less than two hours). I do love the design. Very modern and classy. It’s light, does not make you feel threatened with headache. I did return it though. The price made me think twice. Also I don’t like that I needed to use Sony app to use it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi deedee, Thank you for your honest review. While we are glad to hear that you are happy with the noise cancelling and sound quality of the WH-1000XM5, we are sorry to hear that it had to be returned. The Sony Headphones Connect app is not a requirement to use the headphones, if you change the settings of the headphones using the app, it will keep the settings even without the use of the app unless the headphones are initialized back to default settings. We hope that you consider Sony again in your future purchases. Regards, Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Perfect Headphones on the mid-high end!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, battery is amazing, looks amazing, light and comfy, I like the touch button on the right side. TURN OFF SPEAK TO CHAT (swipe forward on the right cup twice and the place two finger down for a sec or two and it will tell you it's off).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelH, Amazing! We're delighted to hear that you like the sound, battery life, and features. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing but noise cancelling is overhyped
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits very well, lightweight and not too tight, feels very high quality and luxurious. The app is super easy to use, and is very customizable to your own personal fit. One thing thats weird is the headphones swivel outwards rather than inwards, meaning the inside of the headphones are exposed when around neck. Thats one thing thats odd, also the case, the flat part is actually the top. Which is funny because you would think that the flat size is the bottom (where it would rest). Just everything feels backwards when it comes to the case and how the headphones swivel. Other than that, everything is great, i love the colors too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Garo, Thanks for sharing your thoughts on the headphones. We're glad you like the lightweight design and user-friendly app. We also appreciate your feedback regarding its swivel design/direction. This can help us improve the product in the future. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality, Weight
So much better than the xm4s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones charge much faster, they sound better, and are lighter than their predecessor. I remember when these first came out and most reviewers were dinging them for not being collapsible. Which always struck me as odd because: why not just wear earbuds if you're concerned about space?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Consumption, incredible! We're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality, Weight
Love These Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than expected sound. Very comfortable. Lite weight, nice color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey AppleBottom, thank you for sharing your positive experience with the Sony WH-1000XM5 headphones.
We're delighted to hear that you found the sound quality to be much better than expected. Our goal with the WH-1000XM5 is to deliver exceptional audio performance, and we're glad it exceeded your expectations.
Comfort is a priority for us, and we designed these headphones with plush ear cups and ergonomic features to ensure they remain comfortable even during extended use. The lightweight design further enhances the comfort, making them ideal for long listening sessions without causing fatigue.
We're also pleased to hear that you appreciate the aesthetics of the WH-1000XM5. We strive to offer products that not only perform well but also look great, and it's wonderful to know that the color and design met your expectations.
Your feedback is invaluable to us as we continue to innovate and improve our products. Thank you for choosing Sony. Enjoy your listening experience!
Gus
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Noise cancelling is amazing but design has flaws
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like these headphones kind of… typically I was wearing air pod pros daily until their latest update where the noise cancellation was emphasizing the wrong sounds cause my overstimulation to get worse. I wear headphones to reduce the sound around me or help me focus on familiar things. I decided to switch to Sony over ear because they had great reviews for noise cancelling and phone calls. Both these features are great and I love that you can personal the sound (ie I can’t handle bass or lower tones and I can customize to balance those). The meh: the fit is weird sometimes it feels like it is squishing my head but when I love they fall off. Very annoying for being active or doing things like cleaning. Connectivity is hit and miss and needs improvement. They connect ok to my phone but if I want to use them I have to have the app in order to get them to connect to another device and when you get a call or alarm it does not play through the head phones just stops the sound. This is very frustrating then when you finally find your phone and click answer you have to go in and change the settings to connect to headset for a call. While I like them because they do help when I need noise canceling i do find them buggy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rachel, We're glad that you like the noise canceling function. We'll also take note of your feedback with regards to the fit and connectivity. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is updated. Please launch Headphones Connect app to check and verify the software.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
For further assistance, please email us at socialsupport@am.sony.com.
Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing product & quality.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and amazing features. Sound quality is great and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EAPP,
Thank you for choosing Sony!
We’re elated to hear that the WH1000XM5 headphones are delivering great sound quality and impressive battery life. It’s rewarding to know that the features are enhancing your listening experience and providing reliable performance.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Portability
Not worth $400 plus tax
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I regret this purchase. So I was tempted to run out and buy the XM5s after viewing all the positive reviews about them on Youtube. I opened the box, removed the case and pulled out the headphones. Here are my pros and cons after using them for a few hours. Pros: 1. Seamless design - less gaps between the earcups, pads and hinges than the XM4s 2. No creaking- Because they don't fold, there's no creaking of the armbands like with the XM4s. 3. Multipoint connection- can connect to 2 devices simultaneously 4. Larger earcups- a little wider and deeper than the earcups on the XM4s 5. Sound quality is more clear, less muffled than the prior XM series. Phone call quality is much better. Cons: 1. ANC is worse than the XM4s. You cannot change the level. Its only on or off. 2. Lacks the 40mm drivers necessary for stronger output like higher volume and bass. 3. Lacks NFC so you can't tap your phone to the earcup to turn it on and off. Came handy if your other hand was busy. 4. Cannot use high quality LDAC bluetooth codec on Android devices unless you download max high quality music from Spotify, Apple, Tidal and others which eats up huge storage space. Also, cannot use LDAC if multipoint is turned on. The Sony Music app will warn you of this. 5. No aptx codec limits the quality and range of music to download. Aptx was and is the standard for bluetooth music streaming/downloads. 6. Cannot fold. Takes up more storage space and makes them less compact to carry. For this price, I'll stick with the other XM-series from Sony. Even if these drop below $300 one day, I think I'll still pass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Adam,
Thank you for your review.
While we are thrilled that you are satisfied with the stylish & quality design, multipoint connection function, and exceptional phone call & sound quality (compared to the previous models) of our WH-1000XM5, we are really sorry if the noise canceling feature, volume & bass sound, LDAC feature on Android devices and when using the multipoint connection function, supported audio format, price, and build of these headphones didn't live up to your expectations. We are also sorry if these headphones don't have an NFC function.
For the noise canceling feature, the following article may help improve this function:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
And for the loudness and bass sound, these headphones feature an equalizer (with the use of the Sony Headphones Connect app) that you can customize to your preferred sound levels to suit your music.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
In case you need may more information or technical assistance with our product in the future, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We appreciate you, and thank you so much for choosing Sony.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life, Sound quality
Just buy em. Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones. Great audio quality. Good battery life. And even includes case
I would recommend this to a friendBrand response from SonyListens
Posted .Hello tempestrazr89,
Thank you for choosing Sony!
We’re elated to hear that the WH1000XM5 headphones impress you with their audio quality, battery life, and included case. Your appreciation encourages us to continue delivering products that enhance your listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Elite ANC, Premium Sound With Some Trade-Offs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 are a top-tier pair of headphones they deliver excellent noise cancellation, warm and detailed sound, and very good battery life for long listening sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex,
We are honored to hear such high praise for the Sony WH-1000XM5 headphones!
It is fantastic to know that you consider them a top-tier pair and are enjoying the key features we focused on: the excellent noise cancellation, the rich and detailed sound, and the reliable battery life for those long listening sessions.
We really appreciate you choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Favorite headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Very comfortable! Beautiful color. Only headphones I will use outside of AirPods for gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, CenJD!
We are absolutely thrilled to hear that you are enjoying the great sound and finding the WH-1000XM5 to be very comfortable! We also appreciate you noting the beautiful color—we believe premium performance should be matched by stunning design.
It is especially rewarding to know that the XM5 is your preferred headphone for the gym outside of AirPods. We strive to deliver an exceptional experience that meets the demands of all your activities.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son love this gift. Nice and comfortable. Very good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Guarily,
It is fantastic to know that your son is loving his gift! We are so glad that the WH-1000XM5 is providing a comfortable fit for him, as we specifically engineered these with a "soft fit" leather headband and a lightweight design to make long listening sessions effortless. These headphones represent our best in noise-canceling technology, utilizing two processors and eight microphones to silence everything from city noise to voices, ensuring he can enjoy the high-quality, high-resolution audio without any distractions.
We really appreciate you being part of the Sony family.
Best regards,
Dominick