Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10187841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
BEST HEADPHONES EVER??
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The minute I tried these on, I fell in love. Very comfortable and doesn’t press on my head. I suffer from chronic headaches and every pair of headphones I have tried makes it worse. These Sony headphones don’t give me any headaches even if I wear them for hours, feels like there is nothing on my head yet they are still so supportive. They sound great and the noise canceling is so good!!! I 100% recommend these for college students especially.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RazanZaidan, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
The best ANC headphones. Period.
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great, especially for Bluetooth headphones. Yes, you can get wired fancy headphones that provide better fidelity, but this is going to be amazing for most people. Battery life, same as the last generation does about a week of light use without recharging. It's great. The noise cancelling is TOP. OF. IT'S. CLASS. you will be blown away. Airplane, travel, humm of many voices, air conditioner, running water. Whatever it is, you flip on ANC and it doesn't exist anymore. Better than Airpods Max, better than your dad's Bose. Build quality is a sturdy plastic that keeps weight down, but doesn't feel cheap at all. Swivel and tilt on the cups and memory foam pads make for great comfort for most people as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DomP, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Where have these been my whole life?!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little hesitant to move away from beats headphones as an iphone user, but these sony headphones have been great. The initial setup and pairing isnt as seamless as with beats/apple headphones, but that was to be expected. Sound quality is excellent; they’re comfortable to wear; and I love the navy blue color and matching carrying case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tallasian916, Thank you for sharing your detailed review. We're delighted to hear that you are enjoying your WH-1000XM4 headphones. Indeed, while the initial setup and pairing with non-Apple devices might not be as seamless as with Beats or Apple headphones, the superior sound quality, comfort, and design of our WH-1000XM4s are some of the factors that set them apart. We're glad that you appreciate the excellent sound quality, the comfort, and the stylish navy blue color with the matching carrying case. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality, Weight
very comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super lightweight and comfortable. The noise cancelling is amazing and there is also an ambient sound setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielaM, We're glad that you like the lightweight design, comfort, noise canceling and ambient sound setting. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Really Good Headphones a Worthy Challenge to AirPo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also have the Airpods Max which I will compare these to. The Sony is lighter and less bulky and has more bass I feel than the Airpods Max. I would say these are better for long flights than the Airpods max. They also have a custom EQ that you can set up. They also come with a cable to connect to a headphone jack on a plane. You have to buy that for $35 if you have Airpods max. Noise cancellation is excellent and I really like how you can just put your hand up to the headphone to stop that and have a quick conversation. You then just move your hand and you are back in business. They don't have the spatial audio like the AirPods Max and they don't have the cool factor of the AirPods Max. All in all really good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ilikestuff,
Very nice! Thank you for the 5-star rating and we're happy to hear that you like the bass sound quality, equalizer and noise canceling of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Amazing headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it because a friend of mine had one, so he made me buy one. Definitely do not regret my choice. The noise cancellation is very good, letting me study in loud places. And the music sounds so good with them. If you’re thinking on getting this, make sure you get the protection too, this is my second pair, and I had to use my protection because my first one stopped connecting to my phone after a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you for your fantastic review of the WH-1000XM5! We're thrilled to hear that you are enjoying the noise cancellation and sound quality, which are perfect for studying in loud environments. It's great to know that your friend's recommendation led you to a purchase you don't regret. We also appreciate your advice on getting protection for the headphones. We're sorry to hear about the connectivity issue with your first pair, but we're glad the protection plan was helpful. Enjoy your music and studies with your WH-1000XM5! Thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality, Weight
Good sound, Easy to carry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone has a good noise cancelling (comparable to apple airpods). It also fits very well around the ear. The advantage of it comparing to Apple airpods max is the light weight it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmirrezaG, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Must have for work or travel and lightweight!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for 6 months now and they work fantastic. The battery is great and after 3 work days I then need to charge for about an hour, and it is back at 100%. I have flown twice and these blocked out so much noise except I could hear a kid screaming. When I took off the headphones then I actually heard how loud the child was. Great looking headset and my manager went and bought one, and walking around campus I get stopped all the time about them. This is solidly made and the only complaint is the talk-to-stop noise feature can get annoying so I suggest turning it off as it triggers even when eating lunch. I wear these over my Apple earpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigB4life, We are happy to hear that your new Sony WH-1000XM5 wireless noise canceling headphones work fantastic for your needs. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound qualityCons mentioned:Connectivity
Best sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. These headphones are comfortable to wear, but also fall off easily and the ear pads can get really hot. The settings are easy to set. Noise canceling is adequate, but not as strong as previous models. On rare occasion, there is a connectivity issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spyro, we're glad you like the sound quality and comfort of our product. We're sorry to hear that you have issues with your Sony unit. Please check this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
For stable connection, set the headset to “Priority on stable connection” using the Headphone connect app. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skips
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Top Shelf
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound, Comfort and Quality. . . . Sound Stage is Adjustable . . . ! . . . Very Nice ! (-;
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianV,
Thank you for choosing Sony!
We're elated to hear that the WH1000XM5 is delivering amazing sound, comfort, and quality for you. Your appreciation of the adjustable sound stage highlights the thoughtful design we aim for. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Battery life, Weight
Light weight and great battery for noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is not heavy and is one of the lighter headset i have had before and even when light it still stays on your head when using the headphones and battle is nice even using noise cancelation and i only have to charge them every two days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cosmic, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality. Very comfortable. Love that you can adjust all the little settings and such. Just wish they were a little louder, but that also could be because I'm always blasting my music, so I might have ear damage already. Definitely worth purchasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackR, Thanks for your feedback and insights. We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever used. Very comfortable to wear with amazing quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kota, That's awesome! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Like these better than the bose quiet comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a wired bose quiet comfort for several years. Decided to get this sony after trying a coworkers. The noise canceling is excellent, and I love being able to disable the canceling by covering the right ear, as well as controlling the music app by swiping on the same ear piece.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, CockerSpanielNC,
We are very delighted to hear that you are loving your Sony headphones. The Noise Cancelling feature really is a game changer, and the ease to access the shortcuts makes it amazingly comfortable to use. Do not forget to download the Sony Sound Connect to enhance the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Best headhones ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noisecanceling headphones over all quality and comfort as well as the quick charge thats the best no mater how dead 3 minutes and bam 3hrs the noise cancling is great on planes even without music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luis, Thank you for the positive review! We're very pleased to hear you like the exceptional noise cancelling feature, overall quality, comfortable fit, quick charging, and overall performance of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
*Sony headphones genuine review*
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first pair of headphones and I use them daily. The battery last me days before I have to recharge. My sister had a pair of these and let me borrow them and instantly knew I needed them! Love them and the quality is unmatched from noise canceling, to automatic pauses if I take them off, to clean aesthetic look.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MireyaR,
Thanks for sharing your experience! It’s awesome that your first pair of headphones turned out to be such a great choice. The battery life, noise canceling, and smart features really make the WH-1000XM5 stand out. Thank you for choosing Sony, and hope you continue to enjoy them every day!
-Maria
- Pros mentioned:Battery life, Sound quality
I bought 2 for me and my wife
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in the game, I was comparing these to a bunch of other options, but Sony for the price, gives great quality, amazing battery life and makes it the best travel companion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NikhilS,
Thank you for choosing Sony!
We're honored to hear your glowing review of the WH1000XM5 headphones. Knowing that you consider them the best in the game, especially after comparing them to other options, means a lot to us. We're so glad you're enjoying the great sound quality, amazing battery life, and that they've become your go-to travel companion. Thank you for sharing your feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Good Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good. They are very comfy and the sound is amazing. But they are not the most comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, buyer11345!
We’re glad to hear that you’re enjoying the amazing sound quality of your WH-1000XM5! We put a lot of focus into the audio engineering of our flagship headphones, so it’s great to know that part is hitting the mark for you.
We also appreciate your honest feedback regarding the comfort. While we designed these with a lightweight "Soft Fit Leather" headband to be very comfortable for most, we understand that fit can be a very personal experience. We suggest adjusting the sliders slightly to find the best weight distribution for your head shape, as this can often help during longer listening sessions.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used these on a long flight, and everything was excellent from sound quality to comfort to noise cancellation. Never got tired on my head. Speaker also was exceptional for calls. Can't wait to use them for more activities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDforthewin! Thank you so much for your wonderful review! It brings us great joy to hear that you had such a positive experience with the WH-1000XM5 on your long flight. We're thrilled that you found the sound quality, comfort and noise cancellation to be excellent.
The lightweight design ensures a comfortable fit, even during extended use and we’re glad to hear that the speaker performance for calls fulfill your needs as well.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
best purchase i’ve made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are amazing, the sound quality is great and so is the noise cancellation. the battery life is great. they’re comfortable and cute and definitely worth thr money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eyaa, This is great! We're delighted to hear that you like the audio quality, noise canceling, battery life, and comfort. Thank you for choosing Sony. Erin