Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10187841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Best headphones I've had
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with these after having the Bose QC for a while. Noise canceling really is the best, especially on planes. Sound quality is excellent, plenty of bass that can be adjusted as well. Mids and highs are crisp. Good build quality, comfortable, easy user interface, intuitive controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pierre,
Thank you for choosing Sony!
We are delighted to hear that you are enjoying the noise-canceling feature of your WH1000XM5 headphones! It's fantastic that you find the sound quality exceptional, with adjustable bass and clear mids and highs, especially during flights. We are also pleased that you appreciate the build quality, comfort, user-friendly interface, and intuitive controls. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and really comfortable on the head
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianD,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying the great sound quality and comfort of the WH1000XM5. Knowing our product can deliver both excellent audio and all-day wearability means a lot to us. Thank you for sharing your experience—your feedback inspires us to keep enhancing what we offer.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones, and I am extremely impressed with their quality. They stay securely on my ears even during intense workouts, which is a huge plus. The noise cancellation feature is amazing, effectively blocking out background noise and allowing me to fully immerse myself in the audio. Speaking of which, the sound quality is incredible, with a surround sound effect that makes listening to music and podcasts an immersive experience. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllenO, We're thrilled to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Portability
I was between Apple AirMax and Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was between these headphones and the AirPod Max. My brother has the AirPod Max and yeah the sound good but not amazing, they are also heavy, and it’s weird that there is not off button. After a dive into people reviewing both headphones, the sony headphones are recommended if you are solely buying the headphones for sound quality, the apple if you don’t mind splurging more money and you only have apple products. I honestly love my headphones I have several piercings all around my ear and struggle with my ears hurting when having something against my ears but I don’t have that with these. If you find that the sound quality isn’t great in the beginning download the app and you can make adjustments. Only con is they don’t fold into themselves, they come with a nice case but it’s pretty big, but even then I don’t mind them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LesleyV, You've made an excellent choice! We're thrilled to hear you love the great sound quality and comfortable fit of your new Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Depth of sound is beyond comparison
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable fit, and impressive battery life. Worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is quite good and confortable. Sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davida2177,
We are delighted to hear that you are finding your headphones so comfortable and that the sound quality is amazing! We strive to balance top-tier audio with a design you can wear all day, so we are thrilled to know you are enjoying the experience.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Worth every penny.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable. I can wear them for 5 or 6 hours without the top of my head getting pressed & ache by the headband. The controls are easy to use by touch tap or swipe on the headphone cup. The noise canceling is excellent as is the sound quality we have come to expect from Sony. They work very well for phone calls and web meeting calls like Zoom. They only fold flat, but really that makes them fit better in my laptop bag than the previous versions that folded up into a felt bag. Used with the Sony Music Center app, the custom transmission protocal really brings to life classical and movie music. But there is still the optional cable and you can plug straight into a PC or receiver for pure sound quality. I am extremely pleased with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kafinator, Thanks for sharing your awesome experience with your Sony headphones. We are glad that you are extremely pleased with them. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Great quality headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between these or the airpods max, decided to go with these since i read the airpods are pretty heavy and im not someone that wears headphones all the time, and as soon as i put them on, i loved the sound proof quality and all the other details. And the color is gorgeous too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hani!
It is most rewarding to hear that your choice to go with these headphones was the right one for you! We are delighted that you are loving the soundproof quality and the gorgeous color, especially as a comfortable alternative for your listening habits. It is wonderful to know that all the fine details of the XM5 are making such a great impression.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Weight
Buy these & thank me later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in the noisiest office maybe ever and this purchase has truly changed my productivity at work. Couldn’t recommend enough. The battery life is around 60 hours. They are lightweight and comfy! The blue color is also gorgeous!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, Elise! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Bass, Battery life
Excellent battery life and audio quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony-WH1000XM5 have a great battery, it lasts for more than a day or two. The XM5’s have the best ANC that I have ever seen, with the amazing bass and spatial audio, it makes for a great headphone to be used for daily lives.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RRAM, We're glad that you like the battery life, noise canceling, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Exceptional Sound Quality and ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've now been listening to these daily for almost two weeks. I really dig the modern, minimalist design of the XM5s. The Mark 5s feature exceptional sound quality, imaging, and an open sound stage, although I would give the edge to AirPods Max. With every major streaming service, with the notable exception of Spotify supporting Dolby, the lack of support for Dolby Atmos is a huge omission. As such, you'll have a far better experience watching movies and shows, that support Dolby, with AirPods Max. ANC on these is exceptional. One disappointment is transparency/ambient mode, which is just leagues better on AirPods Max. It's odd that Apple was able to create a magical pass through audio experience with their very first set of over the ear headphones. With decades of experience designing/manufacturing headphones, I expect better from Sony. Overall, these are well worth the price. Hopefully, the next iteration will include support for Dolby and feature a far better ambient mode.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jfh007, Amazing! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Best Wireless Headphones on the Market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really light and comfortable headphones that sound great and have excellent noise cancelling to boot. I love being able to connect to multiple devices at once as well. Yeah, they are expensive but if you wear them every day like I do it's worth it to get the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coleman, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Highly Recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset for on the go. noise canceling works so well. along with the feature for the headset to change if there is movement. Charge holds for a long time. Highly reccomend. They are also very comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BonnieC, fantastic! We're glad that you are enjoying the noise canceling function and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Should’ve bought them sooner!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always wanted a great pair of noise cancelling headphones but never took the dive. I finally decided after booking a long flight that my current earphones were not going to be enough noise cancellation and comfortable. As an avid music listener/video watcher, these are incredible. Noise cancelling is amazing, the features (like how it’ll allow ambient sound in if it detects you talking or someone talking to you, covering an ear allows you to listen to the sound around you, etc.) add on to the value! These work so well I can easily use them in the office as well and not feel like I won’t hear my coworkers when they’re talking to me. I’m extremely happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralph,
That's awesome! We are very happy to hear your satisfaction with our Sony WH1000XM5. We're glad that you are pleased with the noise canceling feature and other amazing features of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Battery life, Comfort, Sound quality
Better Value than AirPods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is good and the headphones are really comfortable. The transparency mode does a good job at bringing in outside noise but doesn’t do a good job at making your own voice sound like you aren’t wearing anything. Battery life is excellent and the app works well on my iPhone 14 Pro.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, MarcoG! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent ambient sound mode and noise cancellation. It's also good to know you are utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancelling headphones on the market took them on the plane with me when I was traveling, I couldn’t hear anything! There was a baby screaming crying behind me and I turned on the noise canceling and it all went away and it was radio silent I couldn’t hear a peep!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshtonG,
We are so happy to hear that your WH-1000XM5 headphones made your travel experience so much more peaceful! It is wonderful to know that our industry-leading noise cancellation allowed you to enjoy some quiet during your flight.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Good headphones, poor touch sensor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Annoying touch-sensor ear cup. I don't understand why Sony and most other headphone manufacturers feel the need to include touch capabilities in such a way that it reduces overall functionality. 1. If you're using this pair of headphones under hot weather and your ears get sweaty, the touch sensor gets erroneous input 2. When swiping with a finger, the margin of error for directional swipes is too low 3. If the touch capabilities are disabled with the phone app, the ear cup nonetheless still *beeps* when it senses your finger Noise-cancelling is best-in-class. Design aesthetic is awesome. Sound quality is great. Despite no longer folding in for a compact storage like previous models, the lack of another structural point of failure makes me indifferent to this issue. I'd give it five stars, if only Sony could also provide the option for actual button inputs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminL,
Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. We're glad to hear that you like the design and sound quality of the headphones. Your inputs are much appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Best darn headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones to use on a trip. The sound that came these headphones produced were amazing. I particularly enjoyed the noise canceling feature that kept all the noise in the aircraft completely out, which allowed me to thoroughly enjoy the movie I watched while on the plane. This pair of headphones also has a terrific feature that allowed me to pause noise canceling by simply touching the right headphone with two fingers. This feature allowed me to have a conversation without completely removing the headphones. I would recommend this product to anyone who plans to take a trip or simply use it while you’re working out because it sounds great. It also provides a comfortable fit and has a pretty good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianW, Awesome! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing sound, battery and comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Want impeccable sound and noise cancellation as well as comfort? These right here will definitely provide! Amazing pair of headphones with an insanely long battery life. Match these with Tidal’s Master music quality to get the most magical sound quality ever!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordy, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Portability
Overall these are great except...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work really well. They have great noise cancellation and I love the color. My only complaint is the app is out of date and I don't like that I can't fold them like other headphones I have had in the past.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalkDMC,
Thanks for sharing your review of the WH-1000XM5 headphones! We're delighted to hear you find them to be effective, and that you're enjoying the great noise cancellation and color.
We appreciate your honest feedback on both the app and the folding design. The new design was a change from our previous models, and we understand that portability is a key feature for many users. We will certainly pass your comments along to our team for their consideration—we're always working to improve the user experience, and your input on the app is valuable!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.