Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10187841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Step up from IPods
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game changer. I live in an apartment, so have used iPods for music and movie watching. This is so much more comfortable and the sound is fuller. Decent software too.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, DavidW! It’s fantastic to hear that you’ve found them to be a game changer, especially coming from using iPods for music and movies in an apartment setting.
Your praise for comfort and fuller sound matches what many other users have highlighted about these headphones. Community members frequently mention the WH-1000XM5’s great comfort and superb audio quality, with some noting how the adjustable EQ settings let you dial in your preferred sound profile for even richer listening. The noise canceling features and lightweight design also get a lot of appreciation—users have pointed out how the XM5s are perfect for late-night viewing or gaming without disturbing others in the household.
All in all, your feedback echoes much of what the community values in the WH-1000XM5: comfort, quality audio, and reliable software—making them a great upgrade for enjoying media at home.
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Bass, Battery life, Sound quality
Amazing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, great bass, great voice, amazing noise cancellation, really long battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelK,
Very nice! We're glad to hear that you like the bass and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best Headphones, Terrible for Gaming.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely blown away by the sound quality. These are really top notch, HOWEVER. I originally purchased these for gaming. They do not work for gaming. Playing music, watching shows, making phone calls, using them at night to watch TV to keep noise down its great for all of them. The gestures and touch capabilities are nice as well, you can fast-forward, rewind, pause, and turn volume up and down with touches and swipes. It also has great sound cancellation, You could fire a gun off behind someone wearing these and they wouldn't know, heck might be able to use these at the range. Hooking them up to a PC the microphone would not let these babies utilize their full potential, sounds like being on walkie-talkies, and i could not figure out how to deactivate it for just output no inputs. I purchased the LG Lightspeed Pro X2 for gaming now. I will also disclose that i bought these on sale for 299.99 which helped a lot. Knowing what i know now, i would not spend the 400 on these as they did not perform the task i'd bought them for originally. Get em on sale if you can, great for an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello WiliamK, thanks so much for the thoughtful review. We're thrilled to hear you're enjoying the WH1000XM5 exceptional sound quality, noise cancellation and smart touch controls. We also understand your frustration regarding gaming use. While the XM5 excels in music, entertainment, and daily communication, its Bluetooth audio profile optimized more for media playback than low-latency gaming performance or specialized mic input on certain PCs. For gamers, especially those looking for ultra-low latency, we do have other products on market like the Sony INZONE Gaming headsets. Thank you for choosing Sony this time! Best regards, -Jenn.
- Pros mentioned:Comfort, Weight
They added some nice touches
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the XM4's a few years ago and the XM5's have improved since then. They're more comfortable and slightly lighter than the previous model and it dominates the ANC microphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jaydiamond,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad to hear that you like the comfortable design and ANC of your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
- Pros mentioned:Comfort, Sound quality
Stunning audio quality and great ease of use!
|Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After doing research for weeks on an ideal pair of headphones to use for music, I was drawn to the Sony XM5's for their ease of use, fantastic audio quality and comfortable design. Months later, I'm still extremely satisfied with my purchase and feel like I could not have done better if I had gone for the Airpods Max (even though I have an iPhone to sync them to). Syncing with my phone was still super simple and the app that Sony uses for their XM5's is very easy to use and has tons of different options for adjusting your audio experience. Highly recommend and I feel like theres no better pair in this price range, whether you're a casual listener or an audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, we're glad you are enjoying our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones changed the game for me! Amazing sound and ultimate comfort. I use these headphones everyday! They charge fast and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanC, Great! We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Sony - WH1000XM5 Wireless Noise-Canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With noise-cancellation technology, these headphones provide an exceptional listening experience. The lightweight construction and adjustable fit make these headphones ideal for extended use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TelinaA, We're glad that you like the noise canceling function and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great noise cancellation, great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had them for just under a month and they are fantastic. Noice cancellation is really good. I’ve only had to charge them about twice since getting them and they are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahW, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality, Weight
Super headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing set of headphones. Lightweight, comfortable, and sound quality is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benram,
Perfect! We're glad that you like the design, comfort, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
A solid 8/10 performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.•• Unboxing experience was a little underwhelming - cheap feeling - but huzzah for using recycled materials which is more important •• Carrying case and pocket for cables are well done and appreciated •• Headphones unfortunately turn the wrong dorection when you take them off your head and rest them on your shoulders, which is more a bummer than an actual problem •• these headphones are light and (to me) more comfortable than the WHRF400, which I replaced with this M5 •• Home use: fantastic, no complaints •• Use on the airplane: for some reason the noise cancelling cuts in and out, you can hear ambient noise in the cabin when watching movies or listening to music, not great •• the most important part, SOUND QUALITY: 8/10 for me. Solid highs, solid mids, solid bass. The issue for me is that it’s just not “great”. Overall, I’d recommend buying if on sale. Happy listening, friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your honest review! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! They are super comfy, I can wear them for many hours and they don't hurt my ears. The quality is good and the sound even better, total sound cancellation. And the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JonathanP! We're glad that you are happy with your new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound qualityCons mentioned:Price
Great headset, I recommend getting it on sale
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great headphone, I give it 4 out of 5 because its overpriced - I think for value and price to performance, xm4 is MUCH BETTER. But if you find xm5 on sale, grab it. Great sound quality, ease of use, the sony app is amazing but unfortunately its only on mobile phones and not on pc but the settings are easy to set and the headphones will remember it when you connect to other devices. Also connecting to devices is very easy,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NChowdhury, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful color and even better sound. Amazing features such as touch activation, noise canceling or ambient sound. 10 out of 10 hands down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user916617,
We are thrilled the Smoky Pink color and features like touch activation earned a 10/10! It’s great to know you're enjoying both the style and the noise canceling.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Sony noise canceling heaphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing amazing headphones. Great sound quality and amazing noise cancelation. The battery is good and they are super comfortable. One of the best purchases I've made.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaiY, Thank you for your perfect star rating! We're happy to hear that you like the sound quality, noise canceling, battery life, nd comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony’s Best Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and Amazing Sound Quality. The noise cancellation has to be the best in the market. It is also stylish and sleek. The battery life seems to last for days with moderate usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pena,
You made the right choice! We're glad that you are enjoying the sound quality, noise canceling function, design, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Super comfortable especially for people who wear glasses, they stay put and don't move, fit really well on my small head, the noise cancelling is really nice too, and battery power is insane haven't charged them in days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Genesis, we're glad you love our newest industry-leading noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Great battery life and awesome sounding from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CALAN,
Thanks for the wonderful 5-star review! It is most rewarding to hear that the great battery life and awesome sound quality are standing out for you. Our engineers work hard to deliver an exceptional listening experience, and your feedback lets us know we're succeeding.
We appreciate you choosing Sony and hope you continue to enjoy your headphones!
Best regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
These headphones are the one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I go on long business travels and these have been a game changer with amazing battery life, extended comfort and super high fidelity audio with fantastic tools for customization.
I would recommend this to a friendBrand response from SonyListens
Posted .HiVMAN,
That's very nice to hear! We appreciate the positive feedback regarding the battery performance, comfortable design and customizable audio of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Cant go wrong with these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of the m4s and these hold up. Headphones sound great. The noise cancelation is really good. Love bringing these as my travel headphones for flights. Just be sure to learn the touch controls or ypull change the settings without know it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuintonH,
We are elated to hear that your transition from the XM4s to the WH-1000XM5 has been such a success! It is great to know that the noise cancellation and sound quality are making your flights more enjoyable, and we appreciate the helpful tip for others regarding the touch controls.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Battery life, Sound qualityCons mentioned:Connectivity
Great for flying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation and battery life. We’re perfect for blocking out extra sound during long flights. Overall ease of connectivity could be better. The touch pad on R ear piece is overly sensitive and reacts to the smallest of bumps or taps on any part of it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shay, We're glad that you like the noise canceling function and battery life. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin