Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10187841
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Would buy again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and noise canceling is amazing. Originally purchased for a long flight and they were great and still are worth it. They come with a case and are able to be wired or Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RachelA, thank you for the five-star rating! We're delighted to hear you're enjoying the WH1000XM5 industry-leading noise cancellation technology and its comfortable design. Thank you for choosing Sony as your travel companion! Best regards, –Jenn.
- Pros mentioned:Bass, Sound quality
A New boost on the Xm'S.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace my xm4's since these came out and wanted to see if it was worth it and MAN, ITS EVEN BETTER. The noise cancelation has gotten much better and the sound and bass has improved a little better than the last ones, i already used them for the gym and it does leave out the noises of plates and treadmill running, but would recommend taking them cool of when you have used it for about an hour. The EQ that i used has made the sound even crisped and bass more boom. The cusions on the pad are LIKE A FREAKING PILLOW, and the ambient sound has improved SO MUCH like if i wasnt even wearing it when im talking. But overall the best headphones i have ever had. Greatly appreciate the recommendation from my boi Mohid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TooSugoiToDie, Amazing! We're pleased to hear that you like the noise canceling function and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Very nice headphone!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones i used because 1- comfortable and light! 2- very good sound with EQ 3- good pairing with devices and good call quality Only downside is it’s little expensive but i think it’s worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hayder, Thank you for the amazing review! We're glad you like the lightweight design, comfortable fit, excellent sound quality with options ot adjust the EQ, crystal clear phone call quality, and easy Bluetooth pairing of your new Sony WH1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:BassCons mentioned:Connectivity
A Video Editors Dream!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these over the XM4's for the acclaimed improvement in bass and I've gotta say, they do not disappoint! My ideal headset serves me well for mobile video editing in an office setting, coffee shop or at home. They have been nothing but wonderful so far. I do have a slight issue with connectivity cut out on my 16 in MacBook Pro but I'm sure a firmware update will fix that soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whelena, We are so glad to hear that you are happy with your new WH-1000XM5 headphones! The specially designed 30mm (precision-engineered) driver unit with light and rigid dome using carbon fiber composite material improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimised circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. -Carl
- Pros mentioned:Comfort, Sound quality
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these headphones as a gift for my boyfriend who had been on the hunt for a pair. The day after I gave them to him we had a long flight and he put them to the test—he loved them! He says they have tons of great features and that the noise cancelling works amazingly well (I tried them on for a bit too and can confirm!). He said they were also incredible comfortable to wear for the 6 hour flight. Very happy with this purchase and I plan to buy a pair for myself as well!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dallas, We appreciate your perfect star rating. We're pleased to hear that your boyfriend love his new headphones. The WH1000XM5 is perfect for travelling. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Not worth the upgrade if you already have the XM3.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my fourth headphones from Sony. I won both the 700 n 900 series plus two version of THE 1000(XM3/XM5). For you bass head, the into 710is a good start and for anyone wanting to get more serious the 910. The XM3 was one of the best headphones out there in the market doe the longest time and there is a reason why. With thousands of satisfied reviews...its a no brainer. I was about to get the XM4 but decided to skip it. The XM5 is a good improvement but honestly, I keep going back to my 910 bass headphones. The reason is...its not as loud as I had hope not did it have enough clarity in its bass that made me go ooohh and ahhh. The noise cancelation is pretty amazing but the updated XM3 is quite the contender. If you have the XM4...just wait for the update because when the XM3 got its update, it improved over the XM4. My friend has it and when we compared...it sucks to buy a new model to only have an old model get better through update* which I'm surprised Sony is even good at.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Seng, We appreciate you taking the time sharing your review of your experience using the XM5. For low sound level, please try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Note: Depending on the connected device, the volume of the device and the headset may or may not be synced. If the volume on a device is not synced to the volume on the headset, it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset.
In that case, turn up the volume of both the headset and the connected device.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, battery last days, I havent charge them since I got them and they are so comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VicG, Fantastic! We're thrilled to hear you like the amazing sound quality, excellent battery life, and comfortable fit of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Connectivity
Overall good. But loses connection often.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Great battery life. Great active noise cancellation. Very comfortable. But all that is thwarted by the issue I and many other users have with the connectivity. It will often drop the connection to my phone, PC, Mac, tablet, or whatever other device I have it paired to. I’ve tried resetting it and unpairing it from every device I own so that the only device the headphones can pair to is the one I’m currently using. Still disconnects. Many great features but I can’t use any of them. I’m returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zzza, While we are glad to hear that you are happy with the sound quality, battery life and noise canceling feature of your WH-1000XM5, we are sorry to hear that you are experiencing issues with the connection. If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Comfort, Sound quality
amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these are perfection! i’m obsessed with them and the sound is amazing! so comfy on my ears and I love the touch controls!
I would recommend this to a friendBrand response from SonyListens
Posted .HI WhitneyL ,
That's fantastic to hear! We're so glad you're obsessed with your WH-1000XM5 headphones and that you're loving the sound, comfort, and touch controls.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Best Gift Ever
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly, this was hands down the best gift I could’ve given my boyfriend. He was holding back from buying them so I went ahead and bought them instead for his birthday before he could do so himself. He had an old pair of raggedy & dirty Bluetooth headphones that had to have a cable connected so they could still work. Let’s just say the quality, the design and just the overall whole concept of these headphones was everything he wanted. I’m so happy with this purchase. Looking forward to buying myself a pair now too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KairyR, thanks for choosing and purchasing our product. We hope that your boyfriend is enjoying his new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I have bought and are really good for its price and sounds so good and so fare the most comfortable headphones I had tried so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaicP, thank you so much for the fantastic 5-star review! It makes us really happy to hear that the Sony - WH1000XM5 headphones have exceeded your expectations in both sound quality and comfort. Knowing they're the best you've ever owned, and at a great value, means the world to us. Thank you for choosing Sony and enjoy every moment of your new listening experience! Regards, -Dominick
- Pros mentioned:Sound quality
Headband uncomfortable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's very pretty and sounds amazing. But as far as comfort goes, I have to remove a star due to the headband. I find myself constantly readjusting the headphone because it hurts my head. I shouldn't have to do that with something that's meant to be worn for hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Agirlyouknow,
Thanks so much for sharing your feedback with us.
We are thrilled to hear that you’re loving the look and the amazing sound quality of your WH-1000XM5. However, we're sorry to hear the headband is causing some discomfort. We really appreciate you letting us know about the fit, as it helps us understand how we can do better for our listeners.
Thank you for choosing Sony and sharing your feedback.
Warm regards, and happy 2026!
Estefany
- Pros mentioned:Comfort, Sound quality
Great sound that apply modern sound features.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is the biggest factor followed closely with comfort. Still getting used to the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rnvilla76,
Thanks for taking the time to share your experience with our WH-1000XM5 headphones! It is great to hear that you're impressed with the sound quality and comfort. We're always thrilled to get feedback like yours.
Some of the standout features of the WH-1000XM5 include our industry-leading noise-canceling technology, which provides an immersive audio experience, and the ergonomic design that ensures long-lasting comfort.
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Can you hear me now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound guality is great and the battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fairbanks13,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the great sound quality and impressive battery life of your WH1000XM5 headphones. Knowing that both performance and longevity have made a positive impact on your experience means a lot to us. Thank you for sharing your feedback.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Superb quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are extremely comfortable, the noise cancelling is excellent, the intuitive features allowing you to have conversations while wearing them are awesome. The app they came with is very customizable to your own personal preferences. The one drawback to bluetooth headphones in general in my opinion is they are a little too quiet for my taste, referring to spotify listening. They have excellent sound quality though and it’s very nice not having a cable tying you to a device while wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NateM, We're glad that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Super sound & noise cancellation w/ few tidbits
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My AirPod Max had died recently or unable to charge or pair it to any device. I was in the market looking for quality headphones with noise cancelling and sound. I tried Beats Studio Pro and was good with decent features and a plus was being able to use usb c as a source for Atmos sound quality and charging, but I also wasn’t too satisfy with sound quality and I wanted to try something new other than pay a lot for another AirPod Max or wait it out until the newer model comes out. I got these Sony headphones after reading a lot of reviews and I will say it has excellent sound, build and noise cancellation. Set up wasn’t as intuitive or my pride ignored reading the instructions first and I began tinkering with the headphones by trying to pair it and hoped it would work immediately but ran into some minor connection issues. It’s also necessary to download the app for your phone prior to pairing and for accessing the equalizer. Also having to unpair and pair to a device requires you to read to understand how to listen to high quality audio with and without noise cancellation on or that listening to music is still possible through the aux cable and your device if there’s a port when there’s no charge left. But after the minor inconvenience and the learning curve with using and pairing a non Apple device, sound and noice cancellation is superb. Can’t use USB c for both high quality audio and charging, unless it’s because of the device it’s connected to which was a MacBook Pro M2 Max but I’ve had the aux cable and usb c plugged in at the same time but a loud hissing sound or noise is heard while you use it to watch or listen to music. It’s probably best not to charge and use aux cable and have noice cancellation on or defeats the purpose of trying to block noise out but hearing noise directly out of the headphones. Also could be a firmware update that it needs but I haven’t gone that far yet but if you’re using Bluetooth or just aux cable with noise cancellation on, hissing sound isn’t there and sound quality and noise cancellation works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suny, We appreciate your detailed feedback. We're glad that you are enjoying the sound quality, noise canceling, and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Weight
Comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely light weight. The color is great and material is very soft and comfortable. It connects easily and the battery life is just 10/10.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, SANDYR. We're also glad that you like the lightweight design, ease of connection, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
High Quality Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: High Quality Sound, noises cancelling works really well, comfortable feel on my head. Cons: doesn't fold like the XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechKing,
Thank you for the 5-star rating! We're glad you like the high quality sound, noise canceling features and comfortable fit of your Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Perfect Headphones with possible flaw in some unit
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Firstly, headphones are amazing. Voice quality is very clear and excellent for remote work or chatting while walking (much better than any headphones I've tried before). ANC and sound quality are great. Deducted one star because mine shipped with an odd defect where the headphones would pick up radio stations in certain areas when on, but only in the right ear cup. This has also been reported by others. The process was lengthy (a couple weeks after troubleshooting) but Sony eventually replaced them. Just a heads up if you hear random country music when nothing is on, you're not crazy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mushaboom52, Thank you for the feedback on your experience with your WH1000XM5. We're glad to hear you like the voice clarity, great sound quality and noise cancellation. And we're sorry to hear about the issue you had with your initial pair of earbuds, but good to know that Sony were able to replaced them. Thank you for bringing this to our attention. At Sony, we are always looking to improve our product quality and features. We have noted your issue about the right earcup picking up radio stations and will be sure to forward this feedback to the appropriate department.
Should you need any assistance, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Decent Headphones - Pros&Cons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones from Sony as always. Pros: Great Sound Quality Automatically shuts off and pauses music Comfortable Noise Cancelling is Amazing Bluetooth range is great. Cons: Battery life is great but I would say the Sony XM3 lasted slightly longer I'm unsure why but the material on the earphone padding feels cheap like it's going to rip or wear out quickly. I'd like the ability to have it clamp down on ears a bit better as they seem to get more loose over time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CalebW, Awesome! We are glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl