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Customer reviews

Rating 4.6 out of 5 stars with 6216 reviews

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  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 144 Showing 2,861-2,880 of 6,216 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM5 times 2

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these Sony headphones for myself for a long trip and then a 2nd pair for my wife and we both enjoyed the a little more quiet during our flights over seas and back. I like that we can update the headphones and control them with the app on our phone. Easy peazy purchase at Best Buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveM, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Rccomended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Veey comfortable, high sound quality and very good noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cris, We're happy to hear that you like the comfort, noise canceling function, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product- not as loud as I would have liked. Noise canceling feature is awesome though!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DevinM, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product!!! SONY never disappoint me. Highly recommended for music lovers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Crist20,

      Thank you for choosing Sony!

      We’re elated to hear that the WH-1000XM5 headphones continue to impress you and serve as a top choice for music lovers. Your trust in Sony and your recommendation inspire us to keep delivering exceptional audio experiences that resonate deeply with our community.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    WH1000XM5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, sound is amazing, and comfortable for the long game.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StuartS, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're delighted you love the exceptional sound quality, exceptional comfort, and overall features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Great headphones just cheap headbands

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! The only thing is that the headband part broke just over a year of use. I don't think I was harsh or anything. Very unfortunate for such expensive headphones. But overall would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brii,

      It brings us great joy to hear that you consider the Sony WH-1000XM5 great headphones and that you would still recommend them!

      We appreciate your honest feedback regarding the issue you experienced with the headband breaking. We understand that this is very unfortunate for such a premium product.

      Please know that we take all quality concerns seriously. We will be sharing this specific feedback with our Product Team for review as we continuously work to improve the durability and quality of our products.

      Thank you again for your review and for considering Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good sound, ANC, poor head band.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio is great. Noise canceling is better than my 4 year old Bose QC2s. Ear cups fit me perfectly, but a bit toasty. The biggest downside is the head band. It's incredibly narrow so the weight is all focused on that narrow bit and after about an hour wearing them your head starts hurting. Otherwise great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Travis, Great! We're glad that you like the noise canceling function and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Full of features, worth the premium price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound and lots of gimmicks for daily use. Long lasting battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RicardoP, Great! We're glad that you are enjoying the sound quality, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Definitely worth it!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome features, I got it as a gift and they use them daily. It’s amazing when I FaceTime them, I don’t hear the noisy background, I even borrowed them for a trip and they were life savers during the flight, I’m thinking of repurchasing for myself. Definitely worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AishN We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect sound and style

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I had to buy my kids their own after they kept taking mine. Great sound and I love how classy and clean the style is.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Natahorchata,

      Thank you for the 5-star rating! We're happy to hear that you love the sound quality and design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony has done it again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As advertised Quality sound and comfort. The Sony app is a bonus!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaNabors, We're thrilled to hear that you like the sound, comfort, and use of headphones connect app. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, battery life exceeds all expectations. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mxrki, We're glad that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best all-round headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphone, beautiful sound quality with amazing noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeoH, thank you for the five-star rating! We are honored to hear you love the WH1000XM5 headphones! The exceptional sound quality and industry-leading noise cancellation technology they provide were designed with the goal of enhancing our customers' listening experience. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them, the sound is great and they are super comfortable to wear

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SydneyA, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl Sony_US

  • Rated 4 out of 5 stars

    good headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m writing this down for a chance to win a $400 gift card.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great the sound cancelation is great and comfort is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome! Congratulations on your new WH-1000XM5, Josh! We are happy that you like the amazing sound quality, industry-leading Noise Canceling feature, and very comfortable fit design of these headphones.

      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

      Thank you for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Headphones Ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfortable and sound amazing.Exellent gift. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jsanch492, Awesome! We're happy to hear that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Not worth the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is very good but if you already own the WH-1000XM3 the upgrade it not worth it. The XM3 sound way better and feel better made.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, SONY will not disappoint, this product is comparable and I may say better then other more expensive headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeniseE,

      That's great! We're glad to hear that you like your new Sony headphones. We appreciate the positive feedback and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive. Noise canc is top tier. Comfortable fit

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US