Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10210433
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones purchased from Best Buy. The sound quality is excellent. It connects easily to Bluetooth. The noise cancellation is awesome. Battery life is great. They are comfortable to wear blocking out unwanted noise while enjoying music. I recommend this brand if you want a quality product with excellent sound & noise cancellation capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaG, Thanks for the perfect rating! We're glad that you are impressed with the Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable and great noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my Bose 700 headphones months ago because I heard these new Sony headphones had good noise canceling. I was going on a trip, so I picked these up. I have to say these are more comfortable than the Bose. The noise canceling is great. Many YouTubers complained about the case, but since I was used to the Bose case, that was not an issue at all. I highly recommend these. They are comfortable, have great noise canceling and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aramosjr, We're glad that you like the noise canceling function, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones that is noise cancellation. It is comfortable to wear and very flexible! It can connect to a lot of different devices and you can control which device it is connected to through the app. I barely charge the headphones because it lasts so long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bahnchannn, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
5 out of 5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, i had the sony 1000xm4 and i find these to be most comfortable and i love the sound quality of the xm5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SethLovstrom,
Thank you for choosing Sony!
We're excited to hear that you find the WH1000XM5 headphones more comfortable and enjoy their sound quality. It’s rewarding to know that the improvements from the WH1000XM4 to the WH1000XM5 have made a positive difference for you.
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Worth the price... Excellent sound and features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you haven't tried a set of noise cancelling headphones in awhile.... Do yourself a favor and grab these. The sound is truly amazing at all frequencies. Solid bass. Excellent high and mids. The ability to switch off the noise cancelling feature makes conversations with people around seamless without the need to yell or remove the cans. Connectivity was simple and fast. All in all a VERY solid purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungUser928, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
The best as of May 2023, till the next QC release
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Always been a Bose QC fan, bought the QC 15, then upgraded to the QC35II after that. Was thinking of buying the QC45 but then saw the high reviews on this particular model. Did research and finally decided to buy this. No mistake, ANC is excellent, on par with bose. Sound quality, connectivity, battery life and customization is what made the difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Binoi,
You definitely made the right choice! We're really glad we were able to meet your expectations with the amazing sound quality, connectivity, long battery life, customized settings and overall performance of your new SONY headphones. The WH1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are awesome. I can listen to podcast while mowing the yard. I wear glasses and they still seal up for the automatic noise cancelation to work.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, RoyB!
We are thrilled to hear that you think your WH-1000XM5 headphones are awesome!
It's wonderful to know that you can successfully listen to podcasts while mowing the yard, which is a true testament to the power of our industry-leading noise cancellation. We are also delighted that the earcups still provide a great seal, allowing the automatic NC to work effectively, even while you wear glasses.
Thank you again for choosing Sony to bring tranquility to your chores!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Sony xm5
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony xm5 have the best sound and noise canceling that I’ve ever seen. They’re comfortable to wear and battery also last a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UnbreakableR, We're thrilled to hear you're enjoying your Sony WH-1000XM5! The combination of top-tier sound quality, noise cancellation, and comfort makes them a great choice. Thanks for sharing your experience and for choosing Sony! Enjoy! -Maria
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Good features, for music worth the price?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re just looking for headphones for music, I would go with Beats Studio. Much louder and sound quality is almost as good and you can get them under 200. These have a better app, better mic, better noise cancellation, better controls on headphones, more comfortable, and sound a little better. My only drawback is there’re not as loud otherwise I would give them a five.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasg,
Thank your for your time writing this review! We're glad to hear you like the sound quality, Sony Headphone Connect app, microphone, noise cancellation, comfortable fit, and features of your WH1000XM5 headphones. Sony values customers opinion as we always strive to deliver the best experience possible.
You may try some solutions below to troubleshoot low sound level issues with the headphones:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thanks again for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Excellent
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best pair of headphones I have ever used, sound quality is amazing, comfort is really good, noise cancelling is good aswell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Waaa,
We're delighted to hear that you find the Sony WH1000XM5 among the best headphones you've ever used. We're glad the sound quality, comfort, and noise cancelling impressed you. Thank you for your wonderful review and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Best headphones ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product great noise cancelling and state of the art sound, these headphone are amazingly comfortable also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TTran,
Thanks for sharing your review! It is fantastic to know that you are having such a great experience with your new WH-1000XM5. We really appreciate the feedback and are so happy they’ve been a great fit for you.
We really appreciate you choosing Sony!
Enjoy the holidays! Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Portability
pretty amazing headphones!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.litetwlly the best headphones ever!! the noise cancelling is amazing and they BARELY leak sound, only if you’re playing really loud music at high volume. i would recommend to anybody. i think the only cons are that they were sort of loose on my head since my head is small and that they are not foldable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jayisawesome,
That's awesome to hear! We're so happy you're loving your WH-1000XM5 headphones and their noise-canceling. We appreciate your feedback regarding the fit and foldability – it helps us improve. Enjoy your music! Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and sound good. Noise cancelling is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachE!
Thank you for sharing your experience with the WH-1000XM5 headphones. We are thrilled to hear that their lightweight design and excellent noise cancellation have enhanced your listening experience!
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Quality So Good It’ll Make You Cry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from the Beats Studio Series to these, and I don’t regret it. The battery life on these is easily better, the sound quality and noise cancelling on these headphones are so good, you can hear each individual instrument in your music. These shine in comparison to many other headphone brands, and for good reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello bananaFish7,
Thank you for choosing Sony!
We're ecstatic to learn that the WH1000XM5 headphones have impressed you with their outstanding battery life, detailed sound quality, and powerful noise cancelling. Thank you for sharing how they stand out compared to other brands—it’s wonderful to hear they’re enhancing your listening experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony xM5s are probably, if not the best headphones on the market. The design is very simple and clean regardless of the three colors sony is selling. The audio quality is very crisp with the large drivers it has and has amazing bass. The main key features i love about the XM5’s is the fast and responsive bluetooth connectivity and the sony headphone app for a more personalized experience to change how immersive the audio quality can be. The touch controls are also great and can also be customized. Everyone now a days seems to be turning to headphones the come with ANC (active noise cancelling) these headphones do not disappoint and its almost impossible to hear any pass through or external noise from loud environment. Can barely hear my spouse when she yells my name for something. These headphones are great for workouts, Gaming, or just about any activity for your needs. These are a 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankG, We're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Premium sound and comfort
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver excellent sound quality with deep bass and clear audio. They’re comfortable enough for long listening sessions, and the noise cancellation works extremely well, especially in busy environments. They feel premium, perform reliably, and are great for both everyday use and travel. Definitely worth it if you want high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalebW,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are providing you with excellent sound quality, comfort, and effective noise cancellation. It’s rewarding to know they enhance your everyday listening and travel experiences with their premium feel and reliable performance.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
very good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you can decide whether to buy between this version and the previous version for a little more money, in my personal opinion you should buy these XM5 headphones because the sound quality of the voices is cleaner and although the bass is more balanced, the previous version is stronger, the noise cancellation could be the best but I'm not sure if you like to listen to music for long periods of time, although these are a little heavy, they didn't bother me at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertoH, Thank you for your thoughtful review of the WH-1000XM5 headphones! We're glad you're enjoying the sound quality and noise cancellation. Your insights on the cleaner voices and balanced bass compared to the WH-1000XM4 are appreciated. It's great to hear they're still comfortable despite the slight weight increase. Your feedback is invaluable and will help others in their purchasing decisions. Enjoy your music and thanks for choosing Sony! - Romeo
- Pros mentioned:ComfortCons mentioned:Price, Volume
Best ANC, not so on audio.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable best in class ANC but the price is all for canceling sound and not audio quality. The bass is none existent and voice is muffled not to mention low volume the produce at the max. Can improve a bit with EQ. For pro travelers with ANC in mind, get them. If is music then this are not the headphones for you. I returned them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelV, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We'd love to help you troubleshoot your problem and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Light and comfortable and the NR is excellent. I had originally purchase Air Pods Max, but they were so darn heavy. I am in a full Apple environment and the integration cannot be beat, but those things are ridiculously heavy. I will take the lack of integration to get the nice weight and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SPMU,
Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the light weight and comfortable design of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
Life Changing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have been the best I’ve owned to date. Excellent noise cancelling. Comfortable to wear for hours on end. Sound is perfect. Battery lasts for a long time and charges quickly. If you want to invest in a solid pair of over the ear headphones then these are it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RickyRick,
Thank you so much for such a great review! We're happy to hear that your investment with your WH1000XM5 headphones is worth it. Your satisfaction with the superb sound, comfortable fit, noise cancellation and long battery life of the unit are greatly appreciated. Thanks for the recommendation and for choosing Sony! - Kris