Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10210433
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son love this gift. Nice and comfortable. Very good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Guarily,
It is fantastic to know that your son is loving his gift! We are so glad that the WH-1000XM5 is providing a comfortable fit for him, as we specifically engineered these with a "soft fit" leather headband and a lightweight design to make long listening sessions effortless. These headphones represent our best in noise-canceling technology, utilizing two processors and eight microphones to silence everything from city noise to voices, ensuring he can enjoy the high-quality, high-resolution audio without any distractions.
We really appreciate you being part of the Sony family.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality, Weight
Bose replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were a gift and they really them. I tried them in store…liked the comfort, lightweight, one piece, transparent feature without taking off earcup, nice sound. Cons, price, thought Bose had the crisper sound but the overall comfort won me over to give Sony a try.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Candy, We're glad that they like these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and battery life. A little heavy but well built. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KyleR!
Thank you for your feedback! We are delighted to hear that you're enjoying the sound quality and battery life of your WH-1000XM5 headphones.
These headphones offer up to 30 hours of battery life with noise cancellation activated and a quick 3-minute charge provides up to 3 hours of playback.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Nice Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones with good nice cancellation feature. I use it with my laptop for office work and connecting the blue tooth every time i put my headphone done, it takes me a while to connect it again. Apart from that, it is a good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Payal!
We are so glad to hear that you are enjoying the good noise cancellation on your WH-1000XM5! It’s the perfect tool for staying focused during office work.
Regarding that Bluetooth delay, we definitely want to make your workday smoother! A great way to fix this is by using the "Multi-point Connection" feature in the Sony | Headphones Connect app. This allows your headphones to stay paired to both your phone and your laptop at the same time, so you won't have to manually reconnect every time you put them back on.
Also, checking that your Windows "Swift Pair" setting is toggled On can make that initial handshake almost instant!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
Sony!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing product which is to be expected from Sony, has top notch microphones for audio calls and the sound is deep and powerful but crisp ive been using theses for a few months and I Absolutely love them but I also switch between my Bose Quiet Comfort Ultra they both have positives and negatives but I personally lean more towards Sony for sound quality but I do wish that they would implement a similar feature to Bose's immersive sound function but I would definitely recommend getting these especially if you're on a tighter budget
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CodyH,
Thank you for choosing Sony!
We're honored to hear that the WH1000XM5 headphones are delivering the exceptional sound quality and microphone performance you expect from Sony. It’s wonderful to know they’ve become a favorite in your audio experience, especially alongside other high-quality options. Your thoughtful comparison and recommendation mean a lot to us, and we appreciate your support and valuable feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality
LOVE EM
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH-1000XM5s for a bit now and I seriously love them. The sound is super clean, the bass feels really good, and the noise canceling is actually insane. They’re crazy comfortable too, so I can wear them for hours without even thinking about it. Plus the battery lasts forever and they switch between my devices without me doing anything. Honestly, they just make everything I listen to sound better. I’m really glad I got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BradleyD,
Thank you for choosing Sony!
We're honored to hear how much you love your Sony WH-1000XM5 headphones. It’s wonderful to know the clean sound, impressive noise canceling, and comfort are enhancing your listening experience for hours on end. Your appreciation for the battery life and seamless device switching truly encourages us to keep delivering innovative products. Thank you for sharing such thoughtful feedback!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Enhanced
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It definitely feels more comfortable than WH-1000XM4, although it can no longer be folded when stored. The noise cancelling is also more superior than the previous one. I had a super noisy neighbor (super annoying) that plays heavy beats overnight and this headphone certainly helps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElaineTai, Thank you for the great review! We're glad you like the comfortable fit, industry-leading noise cancellation, and cool new features of your Sony WH1000XM5. Although it cannot be folded like the XM4s, you can still carry your headphones effortlessly in the soft matching case. Take them out and collapse the case for easy storage in a bag.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
A great pair of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, they have great noise canceling and are very comfortable. One of the best pairs I own! I debated between these and bose, ended up with these, and they have been great for airplanes, syncing over Bluetooth is pretty easy and they are comfortable for several hours without issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DJBK,
Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoying your Sony Headphones and how effectively they have met all your needs! We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!
Thanks for choosing Sony, have an incredible day!
DiegoV
- Pros mentioned:Battery life, Sound quality
10/10 Amazing
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a big audio person, both playing in bands, running sound equipment for bands, and just listening to a lot of music. I love these headphones. I've gone through a few looking for the right thing, these are it. Sound quality is great and perfect with some EQ work. Transparency mode is surprising quite good. Not airpods good, but still good. I can easyily carry on a conversation while using transparency. They look amazing, especially in white. But of a pale cream white with a slight tint of tan. Looks good. It works on wired mode as well. Noise cancelling is really good and has different modes you can tinker with on the app. It has some features I don't use, like auto transparency when I talk but it's still nice to have sometimes. Battery lasts forever as well. I go days without charging them. Highly highly recommend these if you can afford them as they are a bit pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aftonone, Amazing! We're thrilled to hear that you are enjoying the sound quality, EQ, noise canceling function, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and have good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, user602868!
We’re glad you're enjoying the comfort and sound quality of your WH-1000XM5 headphones. We designed them with soft-fit leather and a lightweight headband so you can listen for hours without fatigue.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband Ioves them!!!! I owe this to the “kid” that assisted me as I bought them off his suggestion after listening to what my needs were…long battery life, large ear cuffs, comfortable, connectivity and noise canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimandDiane, That's great! We're thrilled to hear that your husband loves them. And good to know that you're satisfied with the long battery life, large earcups, comfortable fit, ease of connectivity, and top-notch noise canceling of the Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing sony headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are so far the best sony headphone i have wore. Really comfortable, music is loud, features are amazing. Ive had them for more than 5 month i cant recal. I would recommend these headphones to any past sonny headphones user most definitely a upgrade from past ones. Battery last me for days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisLovo,
Fantastic! You've made a great choice! We are extremely pleased to know your satisfaction with the very comfortable fit design, exceptional sound quality, long-lasting battery life, and amazing features of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for recommending our WH-1000XM5 and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Highly recommend.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great design, innovative features, and wonderful app support. Not my loudest pair of headphones, but definitely the best I've owned. Battery life is ridiculously good; I once used them for about eight hours a day, for threes days before needing to charge them. The headphones are still pretty new, so the battery is fresh, but I couldn’t believe it and this is around my tenth pair of over the ear headphones. A couple of cons are; sometimes I hear static when I’m near a passing train ( near as in waiting for the train on the platform), and I sometimes like to place the headphones above my ears while I listen so that I can hear the sounds around me as well as the music. The headphones with recognize that they are not on my ears and go into sleep mode ( I could easily fix this in the app). All and all, I give them a 9.5/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AzizT, we definitely appreciate your detailed review of our product. Glad you are enjoying your new headphones! We understand your feedback regarding the static noise you hear sometimes. Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app. Please follow this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html?search=noise%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Puts other headphones to shame.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: - Excellent Noise Cancellation - Very Comfortable for prolonged periods of times compared to other on the ear headphones - Very Customizable EQ settings - Has a headphone Jack Cons - Not as portable as the XM4 Overall, very solid pair of premium noise cancelling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, We're glad that you are enjoying your new headphones. We'll take note of your feedback with regards to portability. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality. Sleek design and excellent connectivity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CrystalW,
Thank you for choosing Sony!
We're honored to hear that you appreciate the great sound, quality, sleek design, and excellent connectivity of your WH1000XM5 headphones. Your feedback encourages us to keep delivering products that combine style and top performance for an exceptional listening experience.
Best regards,
-Fred
- Pros mentioned:Bass, Battery life, Sound quality
Good Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are probably the best noise canceling from Sony. Better bass than the XM4s and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NASH,
Thank you for sharing your thoughts! It’s great to hear you’re impressed with the WH1000XM5 headphones, especially the improved bass and battery life. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Battery life, Sound quality
Best Headphones Out There
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a step up from the Beats Solo I had for over 7 years. These feels more premium and the sound quality exceeds my expectations. Battery life is superb, can go almost a month without having to recharge. What I particularly enjoy is the feature to place my hand over the ear cup to temporarily enable transparency and listen to the sound around me.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Best headphones for the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and best sounding headphones I have ever used!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnzoC,
It is fantastic to know that the WH1000XM5 are the most comfortable and best-sounding headphones you have ever used! Providing a premium listening experience that you can enjoy for hours is exactly what we aim for.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is a great headset. The sound quality is great The noise cancellation is just beautiful and the controls are awesome. The quality of the headset build is great. It feels good if you put them back in the case that it comes with, which is nice they will stay nice for a long time if you don’t, you can expect scratches dents in the plastic and even they can break because they are made out of plastic still a very nice headset gotta pay to play. The battery of life is very nice on these the sound quality. Can be very relaxing. We can connectivity is pretty nice too.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Brayden, Thank you very much for your thorough review! We are delighted to know that the amazing features of your Sony XM5 headphones have made such a positive impression on you. We appreciate your choice of Sony, and we look forward to many years of exceptional listening experiences with your headphones! -Maria
- Pros mentioned:Battery life, Comfort, Sound quality
Wife's favorite present
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife fell in love with this headset after the first use. it is very comfortable and last a long time between charges. she loves the noise cancellation. especially for planes. she uses this headset more than her airpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH, This is great! We're delighted to hear that your wife fell in love with this headset. We also appreciate that she likes the noise canceling and comfortable to use. Thank you for choosing Sony. Erin