Customer Ratings & Reviews

Hi Lifshenco, we're glad you like the sound quality and battery of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl

Hi, i2c2, Thanks for the great review and the 5-stars rating!

We are glad our headphones have made such a good impression on you! Keep enjoying the amazing sound quality, and their amazing Noise Cancelling feature, and with their lightweight and comfortable design, finished in newly developed soft fit leather, it will fit snugly around the head with almost no pressure on the ears, allowing you to enjoy them for a long time without feeling discomfort.

Thanks for choosing Sony, have a n amazing day!
-DiegoV

Hi Matt, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Thank you for your detailed review of the WH-1000XM5 headphones, JoseL. It's great to hear that you found the sound quality amazing and connectivity issues resolved once fully updated. Regarding the swivel point issue, it is crucial to handle these headphones with care to avoid wear and tear over time. As you mentioned, using the provided case is an excellent precaution to extend the device's life, especially to prevent damage to the swivel point, which can fail if overstressed.

We appreciate your honest feedback and recommendation, even with the noted issue. Your review helps potential customers make an informed decision while emphasizing the importance of proper handling and storage for optimal longevity. Thank you for taking the time to share your insights and for choosing us.

Best regards,
Gus

Hi XavierP Awesome! We're pleased to hear that you're enjoying the audio and features of your new headphones. Thank you for choosing Sony. Erin

Hi Shawn, Awesome! We're glad that you are enjoying the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hello Gaby,
Thank you for purchasing our Sony WH1000XM5 and for sharing your feedback. This will help us improve our future product. We're glad that you like the quality of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco

Hi Stephen,

Thanks for the 5-star rating! That's what we love to hear, enjoy every note, every beat and every moment with your WH1000XM5 Headphones and its great batterie life. We're glad you're enjoying its comfortability and built-in features.
Thanks for choosing Sony. -Aldair

Thank you for the fantastic review, IsabelT!

We are absolutely delighted to hear how much you are enjoying your WH-1000XM5 headphones! It's rewarding to know that our industry-leading noise cancellation is helping you "lock in" whether you're working out or focusing on homework. That immersive, distraction-free experience is exactly what we designed them for.

Your strong recommendation is greatly appreciated, thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi EvelynT, We're glad that you like the sound quality and comfortable fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hello Naga,

Thank you for choosing Sony!

We’re delighted to hear that you’re enjoying the sound quality of your WH-1000XM5 headphones! Our aim was to deliver an outstanding audio experience, and it is wonderful to know that we are surpassing your expectations.

Best regards,
-Fred

Hi RobD,

Thanks for the 5-star rating! We're so happy to hear how much you're enjoying the WH1000XM5 headphones. Their great fit and amazing sound quality make them perfect for all environments. Thanks for choosing Sony.
-Aldair

Hi KatherineN, Thank you for the feedback on your experience with your new Sony WH-1000XM5. While we're glad you like the excellent noise cancellation and overall function of these headphones, we regret to hear about the connectivity glitches that you're having. We highly recommend that you download the latest firmware version to ensure optimal performance. You can also follow the additional troubleshooting steps on this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00204483

We also recommend contacting our our product support team via phone call or chat through this link should you need additional assistance: https://us.esupport.sony.com/support/s/service?language=en_US.

Hope this helps!

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Jstoe, That's awesome! We're glad that you are impressed with the battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig

Hi DominicR,

We are honored to hear that your WH-1000XM5 headphones have earned a spot as one of your best purchases ever. It is fantastic to know that the combination of durability, long-wear comfort, and that powerful, immersive sound quality is making such a significant impact on your listening experience.

We designed these to truly transport you into your music, and we're thrilled they are doing just that.

Thank you for being part of the Sony family and choosing us for your premium audio experience.

Regards,
Dominick

Excellent choice Justin! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi KenanO,
Happy to hear that you selected our WH-1000XM5 over other brands and you enjoy the good sound quality of our headphones. We appreciate your feedback/suggestion regarding GPS function. Since this unit does not have a built-in GPS, in case you lose your headphone, you can use Fast Pair features of your XM5. The WH-1000XM5 supports Google’s helpful new Fast Pair feature. It lets you easily locate where you left your headphones by tone sound or checking their last known location in Google’s Find My Device app on your smartphone.

You can also enjoy the sound quality of the headphone because it has 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco

Hi PizzaPlanet2003, Thanks for your 5-star rating! We're happy to hear that you like the sound quality, battery life, and works well. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hello Tyler,

Thank you for choosing Sony!

It brings us great joy to hear that the WH-1000XM5 headphones have been excellent for your workouts, especially with their sound-canceling feature. Your tip about using ear cuff protectors is really thoughtful and helpful for others looking to protect their headphones during exercise. We truly appreciate you sharing your experience and advice!

Best regards,
-Fred