Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10210433
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Best for guys with a larger head, sound is okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right now the best sounding noise canceling headphones that fit my head. However, there not great. At the price I expected better sounding. But they fit my head which is the most important issue for me. I tried the top 4 in this class of headphones. It cancels out the noise well. But the music does not sound that great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonM,
We are sorry to hear about your concern with the sound quality of your Sony wireless noise canceling headphones. We can isolate this issue by playing several different music and use different sources. When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device. We can further isolate this issue by following the suggestions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html. Despite your concern, it's good to hear that you still like them, especially the noise canceling feature. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound.
We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed my first pair of headphones, and after some research I tried these and a few other brands at the store; these were the most comfortable, and in my opinion looked the best. Sound is great, noise canceling is great, and I could easily wear them all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aubree, Awesome! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound love you can control eq settings and work great even with apple
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickN,
We are honored to hear that you think the WH-1000XM5 headphones have amazing sound! We are glad that you love the ability to control the equalizer settings and that they work great, even when paired with your Apple devices.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Would purchase again
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar sound, amazing headphones, and great purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle,
Thanks for the great review! It brings us great joy to hear that you are so happy with your new WH-1000XM5.
These headphones feature our industry-leading Auto NC Optimizer, which automatically adjusts noise canceling based on your environment and they also include Speak-to-Chat technology that pauses your music when you start a conversation.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Get it NOW!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and silent mode is nice as well. Def recommend. You'll have to get used to the settings first as they might be a bit difficult to adjust to your liking. Battery life is good too. Only con is it's not wster proof but i can manage with that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanoL Awesome! We're glad that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Great headphones! If you aren’t near an antenna
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These XM5 is great. Super lightweight, great noise cancellation, and solid price for what you get. Unfortunately, my job is near an antenna and due to this, I am picking up a rock radio station. I believe this may be due to lower quality components in the headphones which is disappointing. I can turn in my office chair and the clarity adjusts from the radio station. It really is disappointing because I purchased these headphones because I heard such positive reviews about the noise cancellation. I can’t listen to music or block out noise without hearing,” Every rose has its thorn” in my right ear. I’m sure anyone who is not working or living by an antenna can benefit from these great headphones. However, due to (assumingely) lower quality parts and the inability to even use the features it’s meant to offer; I cannot recommend this product. Just to add, I have used other headphones from different brands and no issues similar to this. I have tried resetting it to factory and no changes.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Liam, we appreciate you taking the time writing us your experience using the XM5. We'd love to help you troubleshoot your problem and turn this into a better experience.
If the effect of noise canceling is not sufficient, please try the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Almost perfect, but needs a few tweaks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the headset, but had a few issues that caused me to ultimately return them. 1) Not having detailed control of the ANC would sometimes cause an issue where I could feel it rapidly switching between levels. 2)) There is no way to mute a phone call that I could find on the headset. This has been a complaint on every version of this headset and seems like it will never be addressed. 3) For some reason, the microphone array would think that my voice was background noise occasionally and would attempt to remove parts of it from the conversation. If you don't experience these issues, or feel that they aren't deal breakers, the headset is great. The Google Assistant integration was nice, allowing me to do so many things on my phone with the headset. The noise canceling, when working correctly, was amazingly good for both listening to audio and removing background noise when making calls. I really do wish they had worked out and hope that maybe the next version will add the improvements needed to make it perfect for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JarredF, Thank you for your feedback. While we're glad that you find these headphones almost perfect, we regret that it had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Regards,
Erin
- Pros mentioned:Sound quality
Really good sounding
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the last model. Sounds great. Noise cancelling on planes is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dxdaytripperxt,
Thank you for choosing Sony!
We’re honored to hear that your upgrade to the WH1000XM5 headphones has enhanced your listening experience, particularly with noise cancelling during flights. Your feedback reinforces our commitment to delivering advanced audio technology and comfort for our users. Thank you for taking the time to share your impressions.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife has the previous version of these and swears by them. Definitely worthy of the praise. Great comfort, sound cancellation and sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephan, thank you for the kind words and we’re glad you like the audio quality, comfort, and noise canceling. Thank you for choosing Sony. Regards, Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Highly Recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5's have been incredible but not without its issues. The sound quality is superb and better then anything I've used in the past in comparison. The only issues I've had is with connectivity and sound quality dipping noticeably with weird artificial noise that isn't present all the time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoesS, We appreciate your 4-star rating. We're also glad that you like the sound quality. Please ensure to download and utilize the headphones connect app. You can use the EQ settings to fine-tune your music.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
You won’t regret your choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. The most comfortable headphones I’ve ever had. I got a pair for my fiancée and she absolutely loves them. The noise cancellation is awesome and the sound is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fernsky,
Thank you for the purchase! We're glad to hear that you like love the comfortable design, sound quality and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product I use every day at the gym and the battery is durable
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AlejandraH!
We are so pleased to hear that you love your WH-1000XM5 headphones! It's rewarding to know that they are your daily companion at the gym and that the durable battery life is meeting your needs for extended use.
Thank you again for choosing Sony to power your workouts!
Best regards, Gus, Sony Social Media Team
WH-1000XM5 Wireless Noise Cancelling Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! Definitely on the more pricer side, but worth is to not have the irritation of earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nonya,
Thank you for choosing Sony!
We couldn't be happier to hear that you are enjoying the WH-1000XM5 headphones. It's wonderful to know that they provide you with comfort and a great listening experience without the irritation of earbuds. Your feedback truly motivates us to continue delivering high-quality products that enhance everyday moments.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony Headphones review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A comfortable fit, so smooth. The sound is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cheri,
Thanks for sharing your experience! We're glad to hear that you’re enjoying the WH1000XM5 Noise-Canceling Headphones and their amazing sound quality. Happy listening!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones on the market in its respective price range. Best noice cancelation on the market. By far more comfortable than the apple and Bose comparisons. Very adjustable within the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an incredible product. Very good sound and battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartinB,
Very nice! We're glad to hear that you like the sound quality and battery of the headphones.Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Love everything
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them! I use them everyday and the battery lasts almost all day. They stay on well and the audio quality+noise canceling makes them that much better:)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aurora, Great! We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, battery lasts long.comfort fit on the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curl,
Thank you so much for your kind review! We're so glad to hear that you're enjoying the great sound quality, long battery life, and comfortable fit of your Sony WH-1000XM5 headphones. We hope they continue to bring you an exceptional listening experience, just as we aim to deliver with all our products.
Thank you for choosing Sony!
-Maria
- Pros mentioned:Battery life, Comfort
Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a truck driver, the battery lasts me 2 full days of driving. They are extemely comfortable, which is a requirement for me since i wear them at minimum 12 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liter, Thank you for sharing your wonderful experience with your new Sony WH1000XM5! We're very happy to hear that you're impressed with the excellent battery life and comfortable fit of these headphones. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality of sound and super comfortable fit
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, ArturA! Thanks for sharing your thoughts on the WH-1000XM5 headphones. We’re so glad you’re loving the amazing sound quality and comfy fit! Those are definitely standout features we hear a lot about. Thank you for the 5-star rating and for choosing Sony! -Jess