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Customer reviews

Rating 4.6 out of 5 stars with 6207 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 150 Showing 2,981-3,000 of 6,207 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are a must have for any audiophile looking to buy a headset while not breaking the bank. The DSEE extreme paired with Dolby atmos provides the best listening experience.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaulL, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XMS Wireless Over The Ear Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color Smoky Pink and the sound quality was exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI BettyM,

      We are delighted to hear you love the new Smoky Pink finish! This color was designed to provide a soft, sophisticated look with a powdery matte texture that complements your style. It is great to know that the exceptional sound quality—driven by our precision-engineered 30mm driver and Integrated Processor V1—is providing you with a premium listening experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds like im blocking the world

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first put these headphones on, I’m gonna tell you right now you can’t hear nobody wants to turn these on the world around you just silent that’s to me everyone have their own opinions but when I put these on, I feel like I am inside of a bubble, where no one can pop it and disturb me from it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chigga901, Amazing! We're very happy to hear you're enjoying the excellent noise cancellation of your new Sony WH1000XM5.
      The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound amazing. More natural true to life sounding instruments than the AirPods Max - no comparison in that regard. Cello, violin, piano, harp, brass all sound detailed, nuanced and realistic like you could reach out and touch the instrument. Only grievance I have is that the inner ear cups are a bit shallow so even my small ears touch the inner surface.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lance, We're very pleased to know you're enjoying the excellent audio quality, bass, clarity, outstanding battery life, and the industry-leading noise canceling feature of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Sony Head ohones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product has been absolutely spectacular. Fantastic and very happy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DaneB,

      Thank you for choosing Sony!

      We’re excited to hear that the WH1000XM5 headphones have provided you with a spectacular experience. Your happiness with the product truly motivates us to continue delivering premium audio solutions.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for mowing !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these headphones when I am on my very loud zero turn mower and they block out the noise and allow me to listen to my favorite tunes while I'm mowing. My wife can get ahold of me anytime easily by just calling my cell phone which is connected to the headphones by bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top Tier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top tier noise cancellation and sound. Slim new modern design as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JCas Great! We're glad that you like the design, noise canceling function, and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones! Best sound quality and the battery lasts 30 hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Penguin, Great! We're pleased to hear that you are enjoying the sound quality and battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent purchase; recommend!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my needs exactly. Very good sound. Sturdy and well made. Noise canceling intuitive to use and extremely effective. Got great, clear and honest feedback from Best Buy as I reviewed noise-canceling headphone options.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielW, We're glad that the headphones fit your needs. We also appreciate that you like the sound and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    great headphoneS

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and I like the tap functions. The app gives a lot of cool customizations too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katana,

      We're glad to hear that you like the comfortable design of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pretty solid

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There pretty good waited for them to be cheaper and they sound pretty good have no problems just good set of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexC,

      Great! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best noise cancellation headphones period.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily the best noise cancellation headphones in the market. They are really very robust too. I have an issue of insomnia and have to sleep with these on and surprisingly they are very solid yet flexible.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wonderful, ShaneG! We're glad that you found the perfect headphones that suit your needs. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Gym head phones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for the gym and they have worked great and have good bass

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, EliJ,

      Thanks for the great review and the 5 stars rating! We are glad that the Headphones adapted so well to your needs and are what you were looking for! With an Ultra-comfortable, lightweight design with soft fit leather, we are sure you are going to love them even more as time goes by.

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have previously owned the xm4s and just got the xm5, and these headphones don't disappoint! The noise cancelling is great as well as the feel of the headphones itself have a premium quality to them. Overall would recommend sony to anyone who is looking to get some premium audio quality! Especially if you are a commuter these are a must!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Termi, we're glad you like the noise canceling feature and sound quality of our newest industry-leading noise canceling headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    good for everyday

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these, I've tried bose before and while quality was better at times these are much better for everyday use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarnellC, You've made an excellent choice! We're very happy to hear that you find these better for everyday use. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    XM5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great everything. Love the sound cancellation and interface controls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JasonH! Thank you so much for your five-star rating! We're thrilled to hear that you're enjoying the WH1000XM5. It's fantastic to know that its industry-leading noise cancellation technology and user-friendly interface are enhancing your experience. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ultimate Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony! You did awesome, but unfortunately I bought them for the gym and well I sweat heavy (I had to constantly wipe them down) Had to return. But if your looking for the best noise canceling, best quality, best sound - here you go! Purchase them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Willeo,

      We are delighted to hear that you found our WH-1000XM5's performance impressive! We are sorry if you had to return it due to heavy sweating when working out. We truly appreciate your feedback. We hope that you'll consider Sony again in your future purchase, and thank you very much for recommending our WH-1000XM5!

      Best regards,

      Romeo
      Sony Social Support Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great For the price

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good headphones and great quality audio absolutely in love

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, DavidM,

      Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a fantastic day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great and so is the noise canceling feature. Can get a little uncomfortable wearing it for too many hours consistently but mostly very comfortable if adjusted well to fit head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SydneyB, We're glad that you like the WH1000XM5. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony WH-1000XM5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, comfy on the ears. Loe the new design,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler, We're glad that they fit well and comfortable on the ears. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US