Customer Ratings & Reviews

Hi GloriaG, We're glad that your daughter loves her new headphones. Thank you for choosing Sony. Erin

Hi BIRR, It's fantastic to hear about the immersive sound quality of the WH-1000XM5! The clarity really seems to enhance your listening experience. Thank you for choosing Sony! -Jess

Hi BestBuyer, perfect! We're extremely pleased it suits your needs and expectations. Thank you very much for sharing your awesome experience with your WH-1000XM5 and for choosing the best brand, Sony! - Romeo

Hi KurtL,

We are ecstatic to learn that these are the best quality headphones you have ever purchased for the price! Delivering top-tier audio performance and value is what we strive for, and we are thrilled that you are so happy with your choice.

Thank you for choosing Sony.

Regards,
Dominick

Hi SCCL, Excellent! We're delighted to hear that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi AnthonyL, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Awesome, ReeKoo! We're glad you like the lightweight design of the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi Jarvis, Thanks for the feedback/review. We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig

Hi LizC, We’re delighted to learn that your entire family is enjoying the remarkable features, superior sound quality, and incredible value of your WH-1000XM5 headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess

Hi LuisC, thank you for sharing such a positive review! We're thrilled to hear that you are enjoying the WH-1000XM5 headphones and finding their sound quality and connection satisfactory. Your feedback is important to us, and we're glad to see that you are recommending this product. If you have any further questions or need assistance, please feel free to reach out.
Thanks for choosing Sony!
Gus

Hello Jared,

Thank you for choosing Sony!

We are delighted to hear that you find the WH-1000XM5 headphones amazing and very comfortable. These headphones are designed with your comfort in mind, with soft-fitting leather ear pads that provide a nice, snug fit around your ears. In addition, the WH-1000XM5's advanced noise-cancelling technology and long battery life make them perfect for extended listening sessions. We hope you continue to enjoy the exceptional sound quality and comfort of your new headphones.

Best regards,
-Fred

Hi Duvancho303, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Cisco,

Thanks for posting your feedback on the WH1000XM5 headphones!

We understand and appreciate your frustration with these specific issues, especially as they relate to other Sony and Apple products. You've brought up two very important points, and here is some information on each:

1) PlayStation Bluetooth Connectivity: The WH-1000XM5 headphones do not support a direct Bluetooth connection with the PlayStation console. While they are both Sony products, PlayStation consoles are designed to use their own proprietary wireless connection for controllers and dedicated gaming headsets (such as the INZONE or PULSE series) to ensure a stable, low-latency audio experience crucial for gaming. As a workaround, many users have success using the included 3.5mm audio cable to connect the headphones directly to the PlayStation controller.

2) "Find My" Feature with Apple Products: The WH-1000XM5 does not support Apple's "Find My" network. However, we do offer a similar feature within the Sony | Headphones Connect app. This "Find device" feature can help you locate the headphones if they are connected to your phone and within a short range.

We understand these limitations can be inconvenient, and we sincerely appreciate you bringing them to our attention. Your feedback is very valuable to our product development teams as we continue to improve our products and user experience.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi PaulK, Thank you for your positive review! We're thrilled to hear that the WH-1000XM5 exceeded your expectations and that you enjoyed it so much you bought another one for your wife. It's fantastic to know that the headphones create an immersive experience. Thanks for choosing Sony! -Sam

Hi AdebunmiG, You've made an excellent choice! We're pleased to hear you like the exceptional noise cancellation of your Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi NeilG,

That is wonderful to hear! We are so glad your son is enjoying his new headphones and that they've made a great gift.

Thanks for choosing Sony.

Best regards, Eliab

Hi EddieD, We're glad that you like the features of your headphones. Thank you for choosing Sony. Erin

Hi Adesso,
We’re so glad you’re loving the fantastic sound and seamless connectivity of your Sony WH-1000XM5 headphones! Enjoy every moment of your listening experience.
Thank you for choosing Sony!
-Maria

Hi BrandonH, That's awesome! We are thrilled to hear that your wife absolutely loves her new Sony WH1000XM5 wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent

Hi ChillinInFL, Great! We're glad that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin