Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10562665
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
All time champion headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best noise cancelling headphones I have ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Froggly,
Thank you for the 5-star rating! We're happy to hear that you like the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Best gadgets ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and cool . I used it to feel calm and relax .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JosephE,
Awesome! We're glad to hear that you like your new Sony headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Fantastic
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset has an amazing noise canceling and an amazing sound quality. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi alex, We're glad that you like the noise canceling function and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb headphones, I love them. Great sound and noise cancellation, my first higher end cans and I enjoy them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasGod, We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im not an audiophile by any means but the style and sound of these headphones is top tear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan,
Fantastic! You've made a great choice! We are so happy to know your satisfaction with the incredible sound quality and stylish design of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Satisfied with purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great sound and noise cancellation. These blow the nose out of the water
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaB, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony WH1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe because I’m so used to in ear headphones, but I wish they were a little louder but other than that very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherP,
We appreciate your feedback and we are sorry if you are having an issue with the volume of your headphones. Please make sure to turn up the volume of your headphones and the connected device. You can also connect the Bluetooth device to the headset once again to further isolate the issue. You can also customize your listening experience by adjusting the Equalizer setting using the “Sony | Headphones Connect” app.
Despite your concern, it's good to know that you still like your Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
- Pros mentioned:Sound quality
Terrific
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awsome great fabulous fantastic have no words so clear and smooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pattyy35 Great! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
I can hear clearly now the rain has stopped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the only complaint I have is the learning curve for the side controls and having them work for my needs but over all great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bosefan, thank you for your positive review of the WH-1000XM5 headphones! We appreciate your feedback and are glad to hear that you overall enjoy the headphones.
Regarding your comment on the learning curve for the side controls, we understand that adjusting to new functionalities can sometimes take a bit of time. The WH-1000XM5 headphones are equipped with advanced touch controls designed to offer a seamless listening experience, including control over volume, playback, and noise-canceling features. To help users get the most out of these controls, we recommend referring to the setup guide and tutorials provided on our support page.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/manuals.
These resources offer detailed instructions and tips to make the learning process easier and more intuitive.
If you need further assistance, our customer support team is always available to help. We hope you continue to enjoy your WH-1000XM5 headphones and find the side controls increasingly user-friendly over time.
Thanks for choosing Sony!
Gus
- Pros mentioned:Sound quality
Very very good headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always loved sony headphones, and these ones are even better than the previous.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi binhw,
Thank you for the 5-star rating and we're glad to hear that you love your new Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase of all time, i made most of the ppl ik try them and ended up buying them aswell
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GabrielaC, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the noise canceling feature and the sounds are excellent .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelM,
Perfect! We're glad to hear you love the excellent sound quality and noise cancellation of your Sony headphones. With our WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Review Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're perfect it feels super comfortable I use for a lot of hours and they don't bother
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, we're glad you like our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best headphones on the market!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the headphones is stunning in bought the audio aspect as well as the physical headphones themselves.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josue, Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM5. We're glad you love the exceptional sound quality and overall features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality
The best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are absolutely the best noise canceling headphones money can buy. I have always been a Bose person but these changed everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sharks1, Great! We're glad that you love the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Just the best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best over ear headphones you can buy. Yay
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan,
Awesome! We're glad to hear that you like your new Sony headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice for Noise Cancelling headphones. Does everything I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomG, We're delighted to hear that you like the noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
I lobe these so much
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, i couldnt ask for a better pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SkyellaWe're delighted to hear that you're enjoying your new headphones. Thank you for your output and for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are some of the best headphones I have ever owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Thomas,
That's nice! Thanks for considering WH1000XM5 one of your best headphones. We're truly happy and thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Beware Known Design Flaw
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What's the point of best-in-class sound quality, noise cancelling, general features. sleek aesthetics, etc. if there's a known design flaw regarding the weak hinges? I had the XM5s for less than three months, coddled the heck out of them, and they still broke. I don't trust the XM5s anymore. Even if they were to be fully replaced for free by Sony. Or if I had to pay "only" $99 to get them replaced by a Sony authorized repair company. I am gonna switch to the XM4s, and I pray to all things holy I don't have any similar issues. Making flagship headphones (with flagship prices) is meaningless if they don't actually last. At least my WH-CH700N "mid-range" headphones have some semblance of sensible design + craftsmanship.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KUATOCOBRETTI,
Thank you for considering Sony products.
We sincerely regret that your experience with the WH-1000XM5 fell short of the quality standards we uphold. We understand your frustration regarding the hinge issue, particularly for a flagship model. Please be assured that we appreciate your feedback and have forwarded your comments to our dedicated Sony team for thorough review, as we remain committed to continuously improving our products.
Best regards,
-Fred