Customer Ratings & Reviews

Hi JamerahC, Thanks for sharing your experience with the headphones. While we're glad that you like using your headphones, we're sad to hear that yours needed repair. You may reach out to your nearest Sony Authorized service center to have your unit assessed. Thank you for choosing Sony. -Craig

Hello SherryR,

Thank you for choosing Sony!

We're thrilled to hear that the BestBuy seller took the time to answer all your questions. We hope you enjoy your WH-1000XM5 headphones, which boast an impressive battery life of up to 30 hours and feature quick charging—just 3 minutes of charging gives you 3 hours of playback!

Best regards,
-Fred

Hi Randy, Thanks for sharing your experience with the Sony Xm5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. We apologize if your are experiencing issues or troubles with the headphones. Unfortunately, you won't be able to use them while charging. As for the sensor, make sure that your device has the latest firmware version to improve its performance. Thanks for choosing Sony! -Craig

Hello Cicilline, thanks for the five stars! We are immensely pleased to hear that the WH1000XM5 headphones are exactly the quality you expected! Thank you for choosing Sony. Sincerely, -Jenn.

Hi NelsonBonilla, Glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Stephen, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl

Hi BryanS, thank you so much for your thoughtful review! We're glad to hear you're enjoying the solid build quality of the Sony - WH1000XM5 and making good use of the multi-point connection feature, being able to stay connected to both your PC and phone at once really adds to the convenience. Thank you for choosing Sony! Regards, -Dominick

Hi TomA, We are glad to hear that you are enjoying the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi UzziahS, thanks for the 5-star rating! We're beyond pleased to hear the Sony - WH1000XM5 have been such an excellent option for you. With their industry-leading noise cancellation and magnificent sound engineered to perfection, these headphones are designed to elevate your listening experience, whether you're commuting, working, or simply unwinding with your favorite tracks. We're also glad you're enjoying the Sony Headphones Connect app; it's an awesome tool that really enhances customization and control, helping you get the most out of your headphones. Thank you for choosing Sony! Regards, -Dominick

Hi Sandeep,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the WH-1000XM5 headphones. It's always rewarding to know that our products enhance our customers' experiences. Your recommendation means a lot to us, and we appreciate your support for Sony!

Best regards,
- Stephanie

Hi Yess, Great! We're glad that you re enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Pencil, Awesome! We're glad that you like the features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi QuLDR, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible.  The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Sounds, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Shupo, Thank you for choosing Sony. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your input regarding the earcuffs as this will help improve our product.

Regards,
Carl

Hi SueM, We're pleased to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Keon,

Thank you for the review and we're glad to hear that you like the sound quality of the headphones. For your information, the noise canceling can be adjusted using the Sony Sound Connect app depending in your preference.

https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130

If you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

-David

Hi KellyM, we're glad you are enjoying your new headphones. We're sorry to hear that you have issues wearing your SONY unit with glasses. Please adjust the orientation of the units. Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. Please follow this link for more details:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing

If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl

Hi King, Awesome! We're happy to hear that you are loving your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hello Bagel,

Thank you for considering Sony products.

We apologize for the difficulties you have experienced with the WH1000XM5 headphones, including the audio quality, connection issues with multiple devices, and battery performance.

We suggest trying the equalizer in the Sony Sound Connect app to adjust the sound settings such as bass to better suit your preferences. You can follow the instructions here: https://www.sony.com/electronics/support/articles/00286844.

To address connection problems when using multiple devices, please try these steps:

Reset the headset to clear temporary bugs without deleting pairing information. Instructions are available at: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html.

If resetting does not resolve the issue, perform a factory reset to restore the headset settings fully. Please note this will erase all pairing data. You can find detailed instructions here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html.

For battery life concerns, please refer to this article for guidance on optimizing and troubleshooting battery performance: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html?search=battery.

If the issues continue after these steps, we recommend contacting our dedicated support team for further assistance. All contact options and resources are available via the provided link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate your understanding and are here to help you resolve these concerns.

Best regards,
-Fred