Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10562665
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, WeightCons mentioned:Price
Good buy on sale, okay overall
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first set of noise canceling headphones. I’m suprised at how much you can still hear with them on, but they do feel a lot better than wearing AirPods. I don’t think they’re worth over $300 but if you catch a sale, they seem as good as others on the market. I liked that they were light, the Apple ones seemed so heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Forphotog, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Light weight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and good quality noise cancellation is working well
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the positive review, MahsaM!
We are delighted to hear that you are enjoying the light weight design and good quality of the WH-1000XM5 headphones! It is excellent news that the noise cancellation is working well for you, providing the quiet listening environment we aim to deliver.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it said for myself enjoy them so much quality sound watching movies shows listening to music. This headset completes the entertainment experience. I enjoyed them so much, but I gave my son a pair for his birthday. He loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoB!
Thank you for sharing your experience with the Sony WH-1000XM5 headphones. We are thrilled to hear that both you and your son are enjoying them for movies, shows and music.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
These are the GOAT for Wireless ANC Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed over-ear headphones to compliment my AirPods pro for travel. Out of the box, the headphones sound kind of shallow and require a bit of EQ adjustment through the app, but they sound fantastic once tuned to my liking. The headphones are comfortable with glasses, and I don't feel that my ears get hot as they do with headphones like the Max’s (Which I've returned to before). Although they don't support spatial audio and head tracking, They do support Dolby atmos in iTunes, which is nice. The quality when connecting them to my MacBook via aux is fantastic and worth purchasing a dongle to use with a phone. They have a passthrough mode similar to the AirPods max, but it is actually customizable through the application. ANC is similarly adjustable. Sound isolation is poor at high volumes, as expected. Still, I was more than satisfied with the volume at which I could have them without bothering others around me or impacting my listening session, especially with the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dodgy, Thank you for your honest review. We are glad to hear that you are happy with the noise cancelling of your new WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very excellent headphones! I bought them specifically for my 18 hour flight and let me tell you - best decision I EVER made. I went from very cheap noise-canceling headphones to these and the difference is so noticeable. These headphones make it so I forget entirely that surrounding noises are taking place. The sound of audio is crisp, clear, and the base is booming - something I really appreciate. You can tinker with audio setting in the headset app if needed. Overall this headphone is the best set I've ever had and the white color is so sleek and stylish. And battery life goes for at least 2 days for my needs.
I would recommend this to a friendBrand response from SonyListens
Posted .H DezRae, We truly appreciate you taking the time to share this wonderful review! We're glad you like the top-notch noise canceling, crisp and clear audio, punchy bass, long battery life, sleek and stylish design, and a variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Sony XM5 Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great customer service, product, and easiness to purchase. The sound quality is top tier with its comfort over the ears and head, for multiple hours of listening. Battery life and charging is also great i haven’t charge them in nearly 3 weeks and i use them in my everyday life.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Berto05! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Awesome headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Fit comfortably and sound excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrianM,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM5 headphones fit comfortably and deliver excellent sound. It’s rewarding to know they enhance your listening experience with both comfort and quality.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Satisfying Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally decided to get some actual headphones and upgrade from from airpods and I do not regret it. Sound quality is very good and after comfortable to wear. Would highly recommend if you are thinking about getting new headphones for work or school.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizandroR, thanks for your review!
We're honored that you chose the WH-1000XM5 as an upgrade from your previous AirPods and that you don't regret the change. It's great to hear that the sound quality is excellent and the design is comfortable to wear.
We developed the WH-1000XM5 to deliver powerful sound with an elegant design, making them the perfect companion for work or school, just as you mentioned. We appreciate your recommendation!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Sony WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between the Sony and Apple headphones. I am an Apple girly through and through, but I went with Sony and haven’t regretted it at all! These headphones are great! They sound amazing and the functionality of them is so convenient. All the gestures you have to increase or decrease volume, skip or go back it’s so convenient. You can also toggle between music if you’re trying to hear someone or something. By placing your hand on your right ear music decreases for you. The battery life is unmatched and the charge time is the fastest I’ve encountered. All in all see for yourself, it’s a great buy and you get your money’s worth!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GraceG, We're delighted to hear that you are enjoying the features of you new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
BEST HEADPHONES ON THE MARKET!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By far the best headphones I had ever used. Highly recommend if you're willing the spend the money. Battery Life is insane, Noise Cancelling feature is awesome, and overall its very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AjayP,
Excellent choice! We're happy to hear that you found the best headphones that perfectly matches your needs and expectations. It's nice to know that you are are having a great time with the long battery life, noise cancellation, comfortable fit, and overall performance of your WH1000XM5. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort, Sound quality
comfortable headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. They're comfy to wear, and the sound is amazing. I can't hear any background noise when I'm listening to music, and that's awesome. The battery lasts a long time, too. Overall, I really like them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi marky, Excellent! We're thrilled to hear that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Sony
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To simply put it, the Wh-1000xm5's are truly fantastic. Prior to owning the Wh-1000xm5's, I had the Wh-1000xm4's. After having the 5's for some time, I can honestly say that Sony is still continuing to take steps in the right direction. The sound that the 5's produce is absolutely phenomenal, the bass is great, along with the overall clarity of refined sound. Besides the sound quality, I think the 5's are REALLY stylish and good looking. I enjoy the fact that Sony has did away with the folding that is seen throughout previous models. I always thought the folding mechanism on the 4's was a little bit weird, especially when trying to put them into the case. It took me some time once I got my 4's to properly put them in the case without worrying about if they were right, with the 5's that's now fixed. I absolutely enjoy the case that the 5's have, it's way bigger than the 4's case and also looks more modern in my personal opinion. Overall, I enjoy the Wh-1000xm5's a lot as you can tell and I think anyone who decides to pick up a pair for themselves will be just as satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality, Weight
Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are an excellent product, they fit comfortably, they aren’t heavy what so ever. I just love them! They sound excellent and the noise canceling is really good. I got these over the apple ones and I don’t regret my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DissectedMisfit, great! We're delighted to hear that you like the sound, noise canceling, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit comfortably and doesn’t squeeze your head while staying on nicely.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosR!
Thanks so much for sharing your feedback on the WH-1000XM5 headphones.
We are delighted to hear that the fit is so comfortable for you, allowing you to wear them easily without them feeling too tight, but still staying securely in place!
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
The Price is worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones for long use and long battery life. I would highly recommend. The noise cancelling is top notch, eliminating all outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvanF, We're glad that you like the battery life, comfort, and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:ComfortCons mentioned:Portability
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Comfortable. I just wish it folded up easily for travel like the previous version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FinalFantasy,
That's great you find the WH-1000XM5 comfortable! We understand the preference for the fully foldable design of previous models, especially for frequent travelers.
The new, streamlined XM5 design was developed to achieve a sleeker look and enhance the overall noise cancellation performance by maximizing the space for internal components, like the new processor and microphones. While they no longer fold inward, they still collapse flat into a thin carrying case, which was redesigned to be more durable and feature a magnetic flap for accessories.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
I love them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have met and exceeded my expectations. They are comfortable. I wear them consistently for work. Sound quality is great and I have had no complaints about the quality of the sound from the microphone. Also, they charge SO quickly between calls, battery life is never an issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TerapeutaSC, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
High quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound, I was very pleased with the noise cancelling especially. The quality compared to the model below this was significant enough to be worth the upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JillianM,
We're thrilled to hear that the upgrade was worth it! It’s great to know you’re enjoying the premium sound quality and the significant jump in noise-canceling performance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Sony WF 1000XM5 aka XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive always kind-of been a fan of Sony and have had there headphones and earbuds for over 30 years. These Sony XM5s are just great and aound so good. I should add that im a True wireless earbud and headphone junkie, I have around 10 pairs from Sennheiser to Sony Samsung, from higher to a few cheaper ones. The Sony XM5 are a great quality pair and i like how comfortable they are. The sound is exceptional for a wireless headphone. Im taking advantage of the LDAC streaming hi-res via Qobuz, I do have and use Spotify as well but Spotify does not have any hi-res music. There are so many options in the App to customize these to however you could possibly want them to behave and adust sound quality to your liking. My only dislikes with these is there could be a bit bigger earwell for us bigger ear people , there is however so soft memory foam in there for the ear to rest on. I have no issues wearing these for hours at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy, We appreciate you being a long time Sony fan. We're also glad that you are enjoying the sound, quality, comfort, and features. We'll take note of your feedback having a bit bigger earwell. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
My new favorite travel partner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable device. Used it on a 16 hour flight recently, battery lasted the whole trip, with noice cancelling on. Didn’t feel any discomfort the whole time! My new favorite travel partner
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vengence820,
Perfect! We're thrilled that you like the comfort, battery life, and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph