Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10562665
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Great headphones, just have to tweak the EQ
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out the box you may be disappointed by the sound, but after looking up posts on the best EQ settings i have zero complaints. Noise Cancellation is amazing, and headphones are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dmnj605, We're glad that you are enjoying the noise canceling function, comfort, and sound quality after customizing the EQ settings. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable, light and noisy. Battery life ia amazing along w how long it takes to charge. Only complaint is how easy fingerprints show up on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony We're glad that you like the battery life and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfy and long lasting battery, also very easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarianoG,
Thanks for your review! We're happy to hear you're enjoying the comfort, long battery life, and ease of use of your Sony WH-1000XM5 headphones. Hope they continue to enhance your listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Comfort, Sound quality
Super comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable almost don’t even notice they are on. The noise cancellation works great, not a lot of bass. They don’t get really loud, good quality sound but not noticeable difference between other brands in my opinion. Overall really good and most comfortable headphones in that size class.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones. These headphones allow me to focus even more than before. I could barely hear a thing other than my music when noise cancleestion is activated.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David!
Thanks for sharing! It's a true pleasure to hear that your WH-1000XM5 headphones are helping you focus. It’s awesome that the Dual Noise Sensor Technology is working so well to block out distractions and let you enjoy your music.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Overall great performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really comfortable pair of headphones. Unfortunately the headset sometimes struggles to follow commands like skipping music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeidyS,
We are pleased to hear you find the WH-1000XM5 headphones to be a really comfortable pair! We apologize that you are experiencing struggles with the touch controls when skipping music, as the gesture controls should be consistently responsive. This issue can sometimes be caused by the Bluetooth signal quality, especially when the headphones are set to prioritize audio quality over a stable connection, so we recommend opening the Sony | Headphones Connect app and changing the setting to "Priority on Stable Connection" in the Sound tab. If the issue persists, please try restarting your playback device (phone/laptop) or performing a simple reset of the headphones (instructions are in the help guide) to clear any temporary glitches.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Sound quality
Perfect for airplanes!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is top tier and the ability to quickly cover one side to hear around you is very handy. The music quality is also above average. Great headphones for traveling, and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric Great! We're please to hear that you like the noise canceling function, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
98% perfection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down top 5 if not the top 1 in overall spec. Comfort and Audio is just top of the top tier. If you got the money for it or see a good deal, then get it. Only downside is that it's not foldable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jelly, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We're also glad that you like the sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My son likes the quality and performance. He's happy, I'm happy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MargaretB,
Thank you for choosing Sony!
It brings us great joy to hear that your son is enjoying the quality and performance of the WH1000XM5 headphones. Knowing that both of you are happy with the experience truly motivates us to keep delivering products that bring people together and enhance everyday moments. Thank you for sharing your kind words!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing Sound and Features
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones, they are extremely comfortable the noise cancellation is top tier. The sound is otherworldly. I love all the features it includes and how simple it is to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Emily! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Wonderful Noise Cancelling Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5 is a very comfortable, flexible noise cancelling headphone which has very great sound. They feel light and you forget that they're on your head after a while. The noise cancelling works great and I mainly bought them for traveling, but I use them at home when it's late at night.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi skynet, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Get them if you like nice things.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to replace my bose 700 quite comfort i got about 4 years ago and it seemes everything ia an upgrade. The battery seemes like it last for days on end. And I use them atleast 3 hours a day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TannerM, We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound of the music in there are very comfortable on your head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rei1173, We're pleased to hear you love the sound quality of the WH-1000XM5 and find them comfortable to wear. Thanks for sharing your awesome feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Light headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for traveling around anywhere I have tried the AirPods max but I like these more because they sound great and they are very light to wear. Which is a key feature for me the AirPods are to heavy to wear for long periods of time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nadeshot86, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The besr headphone I ever used for the budget. Good sound quality and long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoshanA, Awesome! We're thrilled to hear that you find your WH-1000XM5 to be the best headphones you've ever used within your budget. It's great to know that you appreciate the excellent sound quality and long battery life. Your feedback is invaluable to us, and we're glad that our product meets your expectations. Enjoy your listening experience, and thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony - WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound I love them recommended you will not regret having them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwarG,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the incredible sound of the WH1000XM5 headphones. Your recommendation means a lot to us, and we're grateful to be a part of your listening experience. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional products.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Excellent audio. Average build quality.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is excellent. The noise cancellation is very good. They are fairly lightweight, which is nice. But the build quality could be a little bit better for the price. The plastic feels rather cheap and I sometimes worry about them breaking. Not nearly as solid as the AirPods Max. But overall they are a good value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bropruitai,
We're glad you are enjoying the superb noise cancelling feature of your WH-1000XM5. Good to know you point out the lightweight design and excellent audio quality that are noteworthy. We value your input and appreciate the feedback. The moving parts don't make the WH-1000XM5 fragile — the construction is solid and reassuring. The WH-1000XM5 were tested and build to last. Please contact us so we can get more information on this.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for sharing your feedback! -Jess
- Pros mentioned:Sound quality
Great Black Friday Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of head phones. Really blocks out unwanted noise
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, dFeelz!
We are so happy to hear that your WH-1000XM5 headphones are doing an amazing job of blocking out the world! We put a lot of work into the Integrated Processor V1 and the multi-microphone system to ensure our noise canceling is industry-leading, so it’s wonderful to know it’s working perfectly for you.
Thank you for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
This product is worth it!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE THESE HEADPHONES! The sound quality is incredible and headphones are incredibly durable. I love the off white color and modern style as well. Also, headphones usually hurt my ears after wearing them for so long but these are extremely comfy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suzyb, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Price
Pretty good headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to bestbuy in search of the bose headphones but after trying these on, the music quality was just a tad bit better. My.only complaint is thay they feel a little flimsy. But the music quality is so nice and makes uo for it. But for the flimsiness, i would expect a little better price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jana, Your feedback is greatly appreciated! We're also glad that you like the audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin