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Customer Ratings & Reviews

$309.99
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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6165 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 6,165 reviews
  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was fantastic. The overall fit and feel was so comfy. Best set of head phones I’ve ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlrwD Great! We're glad that you like the sound, comfort, and fits perfectly. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Really Premium headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones have a full range of sound, Bass just booms, mids are really present and hight are just crispy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavierP, We appreciate your feedback and we are glad that you now have a premium headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best Active noise cancelling headphones for travel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my cousin and i say its compact, confortable and my cousin enjoys the sound quality in them. Would highly recommend them especially at any discounted price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBYEmp, Great gift! We're also glad that your cousin is enjoying the sound quality, compact, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Comfortable With Glasses!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great once you set up the app. I wish it could go louder, but I'm sure it's a liability for Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grider, We're thrilled to hear that you like the sound quality and ease of setting up the app. For low sound level, please try the following steps here:
      https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html

      Thank you for choosing Sony. Sony_US

  • Rated 5 out of 5 stars

    W headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it for my dad, lowkey should've just kept it and given him my xm4. an absolute W headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PeterN516,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-1000XM5 headphones have made such a great impression. It’s wonderful to know they deliver an exceptional experience worthy of keeping for yourself. Your dad is sure to enjoy the outstanding sound quality and comfort these headphones offer. We truly appreciate you sharing your enthusiasm with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Headphones headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones would’ve liked it if there would’ve been louder

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicolasC,

      Thanks for the 5-star review! We're so happy to hear you're enjoying the magnificent sound quality of the Sony - WH1000XM5. We also appreciate your feedback on the volume; for a more personalized sound, you may want to explore the equalizer settings in the Sony | Headphones Connect app. It allows you to customize the sound profile to your liking, which might help you get a little more out of them.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Bluetooth connections

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer the XM4s Because you only need an auxiliary cord and can have them turned off to plug into a PC. The XM5s To be used by Bluetooth, which uses battery and has a bit of delay versus using the auxiliary

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are most amazing headphone I have ever owned. The sound quality is amazing and the battery is amazing as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PiyushN,

      You made the right choice with the Sony WH-1000XM5! We're glad that you are enjoying the sound quality and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. No complaints whatsoever. Wore them on a flight and couldn't hear a thing. Did not suffer any ear fatigue from wearing them for hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, ayn8six! We're glad that you are impressed with the noise cancelling feature of the headphones. We designed these headphones to provide incredible audio performance and take noise cancellation to the next level. You can enjoy crystal clear call quality, even in noisy environments and our speak-to-chat technology automatically reduces volume during conversation. Plus, you can get 8 hour long battery with noise canceling, IPX4 water resistance and easy wireless charging. Thank you so much for your purchase and for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Good quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended to buy . It’s premium quality. I will be buying the latest edition soon.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AjibolaA,

      We are elated to hear that the premium quality of the WH-1000XM5 has made such a strong impression on you! We take great pride in delivering a high-end experience, and it is wonderful to know that you are already looking forward to the next evolution in our headphone lineup.

      The WH-1000XM5 continues to set a high bar with its dual-processor noise canceling system and carbon-fiber driver units, which provide incredible clarity and detail. We are particularly excited that you are keeping an eye on the future; the recently launched WH-1000XM6 builds on that premium foundation with our new HD Noise Canceling Processor QN3 and a return to the fan-favorite foldable design for even better portability. Whether you are enjoying the industry-leading silence of your current pair or moving to the latest edition, we are thrilled to have you with us.

      Thank you for trusting Sony.

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    WX-1000XM5 ROCKS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I listened to every pair in the store, the Sony WH-1000XM5 sounded better than any other brand they had by far. My salesperson told me this is the one he recommended to everyone and also had bought himself a pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnB, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Best over the ear headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over-the-ear headphones, sound, connectivity, and comfort - with convenience of in stock at Best Buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Charlie We appreciate your perfect star rating. It is truly our pleasure that you you are enjoying the sound, connectivity, and comfort. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones :3

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them so much!! Amazing noice canceling:3 lovee the fact they came in blue as well! The

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Homoshinji,

      We're so happy to hear how much you love your new WH-1000XM5 headphones! It's fantastic to know that they were exactly what you were looking for and that you are enjoying the amazing noise canceling and the stylish blue color option.

      We designed these headphones with our HD Noise Canceling Processor QN1 and Integrated Processor V1 to deliver the best possible quiet listening experience, and it's great to hear that you are enjoying the results.

      Thanks for choosing Sony, have a marvelous day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought these for my nephew and loves them. He uses them to work out and says the noise cancellation is top tier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BigBrina1n,

      Thank you for choosing Sony!

      It brings us great joy to hear that your nephew loves the WH-1000XM5 headphones and values their superior noise cancellation during workouts. Knowing our products enhance his daily routine means a lot to us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality and sound with amazing battery life and noise cancellation!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SebastianV, Awesome! We're glad that you like the sound, battery life, noise canceling, and overall quality. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect headphones! Lightweight and the sound is so good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kamila,

      We’re so glad to hear that you're loving your WH-1000XM5 headphones! It’s great to know that the lightweight design and sound quality are perfect for you.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling and sound is wonderful too! Much more comfortable to wear for long periods of time compared to AirPod max.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewM, Awesome! We're glad that you like that this is very comfortable to use, sound quality, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. I have been comparing my bose QC 35 II and Sony 1000XM5. The latter beat the former out of the park in terms of sound quality and bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Odin Great! We're glad that you are enjoying the audio quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: noise quality, anc, comfort/ cons: temperature in earcups after extended use, loose hold on head, weak swivel joints

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nreviews! We are glad to hear that you are enjoying your new WH1000XM5! Thank you for choosing Sony and for the 5-star rating! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good everyday headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, good bass response and equalizer in the app, comfortable padded ear covers, good adjustable size range, easy to use touch controls, great carrying case, comes with aux and USBC compatible charger cord.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillR, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US