Customer Ratings & Reviews

Hi Kiara, We're pleased to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Edgar,

It brings us great joy to hear that the WH-1000XM5 headphones are the best you’ve ever owned and that you’ve officially joined the Sony family for the long haul! It’s a huge compliment to be your go-to brand, and we are committed to making sure every listening session lives up to that standard.

Thank you for your incredible loyalty and for trusting Sony.

Regards,
Dominick

Hi Chin, We are glad that you now have the best headphone brand. We are also happy that you are comfortable with your Sony WH1000XM5 and like their noise canceling feature. Thank you for choosing Sony! Vincent

Hi Harliquin, while we're glad that you like the audio quality, comfort, and battery life, we regret to hear that the noise canceling function did not meet your expectations. We'd love to help you troubleshoot your problem and turn this into a better experience.


We have recommended steps to help fix the problem such as the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].
Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html


I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Amar, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi JAYZ, We are thrilled to hear that your new Sony WH1000XM5 wireless noise canceling headphones are your best purchase. Thank you for choosing Sony! Enjoy your music! Vincent

Hi LGarcia We're glad that you like the comfort, design, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi SAM786, This is great! We're pleased to hear that you are enjoying the sound and comfort. Thank you for choosing Sony. Erin

Hello BrianM,

Thank you for choosing Sony!

We couldn't be happier to hear that you appreciate the elite quality of the WH1000XM5 headphones and the noticeable difference with active noise canceling. Your mention of the customizable equalizer and the great value highlights what makes these headphones special. Thank you for sharing your experience with us!

Best regards,
-Fred

Hi Boydapproved, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi JamesS,

That's a win all around with the WH1000XM5! Great noise cancelling and built-in "do not disturb" signal. Enjoy the peace and quiet. Thanks for choosing Sony.
-Aldair

Hi Jatuh, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hello EileenR,

Thank you for choosing Sony!

We’re elated to hear that you love the WH1000XM5 headphones and that they’ve become your favorite. Your enthusiasm truly means a lot to us. We appreciate your feedback regarding the sensitivity of the controls and will share it with our team to help enhance future designs. It’s insights like yours that help us continue to improve and provide the best experience possible.

Best regards,
-Fred

Hi EZapata,

Fantastic! It is really lovely to hear your satisfaction with the amazing sound quality, very comfortable fit, and stylish design of our WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.

Thank you so much for sharing your wonderful experience with our product and for choosing Sony!

- Romeo

Hi TamT, We are thrilled to know that your new Sony WH1000XM5 wireless noise canceling headphones are the best for you. Thank you for your purchase. Enjoy your music! Vincent

Hi Easyinstallation, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi Yessirski, Great! We're glad that you like the light-weight design and fits well. Thank you for choosing Sony. Erin

Hi Eddy, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Deven808 Excellent choice! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi NicolasR,

Thanks for the fantastic five stars! We're thrilled to hear you're enjoying the industry-leading noise cancellation on your WH-1000XM5 headphones.

A key design goal for the XM5s was to create an ultra-lightweight and comfortable experience for all-day listening, and we're glad that feature is standing out for you!

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.