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Customer Ratings & Reviews

$309.99
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Comp. Value: $398.00

Customer reviews

Rating 4.6 out of 5 stars with 6170 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 6,170 reviews
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight with a heavy sound!! Great for traveling, especially by air.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnB,

      Fantastic! Thank you for the 5-star rating and we're happy to hear that you like the light weight design and sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones better noise cancellation than 4. I noticed a beeping sound when I first bought it during listening. All you have to do is change the toggle where it switches automatically. The headphones are trying to automatically adjust to ambient and noise canceling. I took that off now what ever I do im in controll of the sound And no beeping.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jamestaylor1234, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    they do the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just like advertised. I put them on before games and on the way to games and it's wonderful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Grammy,

      Thank you for choosing Sony!

      We’re elated to hear that the WH-1000XM5 headphones are just as advertised and enhance your experience before and on the way to games. It’s rewarding to know they provide the comfort and performance you’re looking for during those moments.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Top quailty headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i have ever owned. Sound quality is amazing and the personalization settings are fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the positive review, RamiroA! We're thrilled to hear that you are enjoying your WH-1000XM5 headphones. Our team works hard to ensure the best sound quality and versatile personalization settings, so your feedback is greatly appreciated. Enjoy your listening experience!

      Thanks for choosing Sony!

      Best regards,
      Gus Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones for this price. The noise canceling is very good for airplane trips and the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Johnny,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that the WH-1000XM5 headphones are providing excellent noise cancellation during your airplane trips and gym sessions. It’s rewarding to know that their performance offers you such a valuable and enjoyable experience in different environments.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Happy with the purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones for the money. Comfortable and fit over the ear well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RachelH,
      Great! We're glad that you are satisfied with your purchase and with the quality and comfort of your new Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On of the best ear phones. Sound is excellent and great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarlonJ, Great! We're thrilled to hear that you like the sound quality and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Overall great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that I’ve tested them in a long car ride, noisy work place and laying in bed relaxing. I can honestly say that i am extremely happy with these. The noise cancellation is amazing. The sound quality is clear and not over bass heavy. Has a great case and comes with all needed accessories.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi edz2891,
      Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're really glad that you are happy with your WH1000XM5 headphones. Nice to hear that you are enjoying the clear sound quality, noise cancellation, and supplied accessories of the unit. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are reallh great excellent sound quality for normal ears, very lightweight and soft

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Themanspiderman, Awesome! we are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones I've ever used. I take a 2 hour commute by train to work and these headphones block out all the noise whenever i want to get a nap.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BIGMIKE, That's amazing! We're thrilled to hear that they have significantly improved your commute by effectively blocking out noise, allowing you to enjoy a peaceful nap. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sone xm5

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear sound, stylish and comfortable on ears. do recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Good, Thank you for this amazing review of your WH-1000XM5. We're glad you love the exceptional comfort, superb audio, overall design of your headphones. We appreciate the recommendation. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great sound have to have one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. You got to get one. Seems to be built well. Ajustment to fit head size is great too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Beng, Great! We're glad that you like the sound quality, built, size, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Very light and high quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints. Incredibly light. I own the XM2's and got this new model for my wife. Quite nicer than the old model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, thank you for your positive feedback about the WH1000XM5 headphones!

      We're thrilled to hear that you and your wife are enjoying the WH-1000XM5 headphones. We appreciate your kind words about their lightweight design and the improvements over the XM2 model. Your satisfaction is our top priority!

      Thank you for choosing Sony!

      Gus Sony_US

  • Rated 4 out of 5 stars

    sony!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality and very comfy! sound is perfect, picked these over apple not only because of price but also comfort!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katrina, Amazing! We're glad that you like the quality, comfort and sound. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a excellent quality in sound and very confortable for my ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rod1, Amazing! We're delighted to hear that you like the sound, quality, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy sony great sound and noise canceling, very clear sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertR, thank you for your wonderful feedback! It brings us great joy to hear that you appreciate the exceptional sound quality and noise-canceling features of our WH-1000XM5 headphones.
      With advanced noise cancellation and crystal-clear audio, these headphones are designed to provide an immersive listening experience.

      We are grateful for your support and hope you continue to enjoy your Sony products!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Buy this!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!!! Love the noice cancelation and all the other features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Good,

      Thank you for choosing Sony!

      It's wonderful to hear how much you’re enjoying your WH-1000XM5 headphones! The powerful noise cancellation and extensive features are designed to elevate every listening moment, so it’s great to know they’re making a real difference for you. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a true upgrade from the XM4s in every way; though the question remains of how significant of an upgrade? The sound quality and isolation is amazing. Not quite at the Airpod Max level - but impressive nonetheless! The touch controls on the right ear up by itself makes these an intriguing option to consider when looking for a high quality, excellent sounding pair of headphones! I’m glad to have received these over the holidays!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StellarOdin, Awesome! We're glad that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Replacing my XM4s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A family member wanted to keep my XM4s, especially since they are using them to help them study through college. So I decided to get the XM5s on sale and they are just as good, if not better than the XM4s. The headphones sound great and aesthetically pleasing. I wouldn't necessarily upgrade from the XM4, but if you don't have either, go ahead and grab the XM5. You won't regret it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the positive feedback, WFHDev! We're glad to hear that you are impressed with your XM4 and XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you very much for the perfect star review and for choosing Sony! - Craig Sony_US

  • Rated 4 out of 5 stars

    good headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m writing this down for a chance to win a $400 gift card.

    I would recommend this to a friend