Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10563360
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony xm5
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve got so far. Best quality especially the voice cancellation mode was in point
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NehmyaM, that's wonderful to hear! We feel privileged to know you're loving the superb sound and industry-leading noise cancellation of your Sony WH-1000XM5. Their comfy design truly makes them perfect for all-day wear, no matter where you are. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an another brand of over ear headphones, with a Quality name around the same price…….. they didn’t match the Sony experience when it comes to audio. So I returned the another for the M5. Very satisfied and relieved after a 350 purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeanndarS, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Nonsense filters and so much more.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was apprehensive about purchasing these. Since I have owned them now for a few months, I would say they're worth it. The sound is awesome and the noise cancellation is among the best I've used. The best thing is how nice they are at totally blocking out the boss's voice, girlfriend when she's angry, and just anything that you don't feel like listening to. Get em. The Bluetooth distance is crazy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyS, Excellent! We're thrilled to hear that you are enjoying the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Noice-Canceling for sure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, they really work I can use them all day long no issues .
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive feedback on the WH-1000XM5, fastasma! We are delighted to hear that you find them comfortable for all-day use without any issues. Your satisfaction is incredibly important to us, and we're delighted that the headset's performance and usability meet your expectations. If you have any further comments or questions, feel free to let us know.
Thanks for choosing Sony!
Gus
- Pros mentioned:Sound quality
I Resisted, but Relented
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If been through a number of Bose and Beats headsets and can't find a single thing negative to say about this headset aside from minor os quirks. Speak to chat should default to your latest selection. I get tired of turning that off. OTHERWISE? Stellar headset with amazing options, sound, and nc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bluehalo8604, We appreciate your feedback. We are happy that you like the noise cancelng feature, sound quality and other capabilities of your new Sony wireless noise canecling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Sound quality
Good all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good all round headphones long battery life good noise cancelling and great sound for bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kadathis, Great! We're pleased to hear that you like the battery life, sound quality, and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Cute and comfy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality but the noise canceling is okay, sometimes the controls don’t work accurately but it sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for highlighting the sound quality of the WH-1000XM5, CM009. We're glad to hear you’re enjoying your listening experience.
Regarding your comments on noise cancelling: The WH-1000XM5 uses advanced noise cancelling technology to minimize background sounds, but the effectiveness can vary depending on your environment and how the headphones are worn. If the noise cancelling seems weaker than expected, making sure the headphones fit securely and checking for firmware updates through the Sony | Headphones Connect app may help enhance performance. Additionally, updating and customizing the noise cancelling settings in the app can sometimes make a noticeable difference.
For the controls issue: Occasional touch control inaccuracy can be due to external factors like moisture, debris, or how the headphones are being touched. For the most accurate response, ensure the touch sensor area is clean and dry, and try using deliberate taps or swipes as shown in the user guide. If issues persist, restarting your headphones or resetting settings through the Headphones Connect app may improve responsiveness.
Your feedback is valuable, and we’re always working to improve our products. If you need further assistance with noise cancelling or controls, please contact customer support or visit the Sony support website for more troubleshooting tips.
Thanks for choosing Sony.
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Bass, Weight
Nice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bass! It is easier and lighter than the previous version with the same price
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Billy, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
IMO, the best Bluetooth headphones available!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The are awesome. The noise canceling is very effective and the sound quality is crisp.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DangerDave, thank you for the 5-star review! We're delighted to hear that you're enjoying the noise-cancelling and the crisp sound quality of your WH1000XM5 headphones. It's great to know they're enhancing your listening experience. Thank you for choosing Sony! Best regards, -Jenn.
- Pros mentioned:Sound quality
these headphones are worth the $
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fits comfortably over the ears, noise-canceling works really well and sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cooper, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Its good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and how comfortable they sit on my ears. Wish i didn't have to download an app to use but very small inconvenience for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscar, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best noise canceling headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love!! Wanted these for the plane to block all the noise (especially, the engine noise) and WOW! Beyond what I expected. I was actually able to hear my music
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Steph! We're glad you are impressed with the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
10/10 would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a holiday splurge gift for my best friend and I cannot stress how much she truly loves them. The compatibility features worked well on both my iPhone and her Android without any issues and the noise cancellation on these is incredible!!! Definitely see what the hype is all about and after trying them out a few times, I would definitely buy these again for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christine, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Clear sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was clear and headphones are comfortable. Perfect for a long air plane ride
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
That's good to hear! We're glad you like the sound quality and comfort of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort
great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are the best over the ear speakers i have ever had and i can wear them all day they are so comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerF,
You made the right choice! We're thrilled that you like the design and comfort of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Incredible sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound and incredibly light. Perfecr for rhe gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eduardo,
Great! We're glad that you are enjoying the sound quality and weight of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony 1000-MX5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable to wear on long flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTST, Awesome! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The best quality money can buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to my phone and work laptop. Nobody at work hears my background noise from home life. I can have my volume on high and nobody else hears it, at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaniB, We're glad that you like the overall quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
AMAZING!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is so good and they are so comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Israel, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Worse than last version should be half the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning these ASAP. Great noise isolation best I've experienced, great battery life, super comfortable but sound quality, which is most important, is awful at this price range. Almost underwater sounding and can't properly adjust third party EQ to fix, and the vegan leather doesn't seem it will last too long. Love the 3.5 option though. So overpriced for the quality of audio one gets, worse than xm4. Terrible option for Windows users, can't use Sony app with EQ without Google account and third party software to run app on Windows properly. I can't justify this purchase, maybe if it lived up to Sony's supposed great reputation of pleasing audiophiles like myself, but they're moving backwards with sound quality at this point. Too much focus on being mobile with Bluetooth, time to go back to old school wired for home.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherS,
While we are happy that you like the noise canceling capability, battery life and comfortability of our WH1000XM5, we regret to hear your disappointment on the sound quality. This is not the experience nor the news we want to hear from our customers. If you haven't returned the unit yet, please allow us to help and troubleshoot the issue. Here are some troubleshooting links that can resolve the issue.
Low sound quality, or noise or unusual sound can be heard.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
About the sound quality mode
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534501.html
Also, check that the headphones are running on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Marco