Customer Ratings & Reviews

Hi Melody,
We are delighted to hear you're impressed with our WH-1000XM5 headphones! It's fantastic to know that the noise-cancelling is providing you with such an immersive listening experience, truly allowing you to focus on your audio without distractions.
Our headphones feature cutting-edge noise cancellation technology and deliver exceptional sound clarity, ensuring an immersive audio experience whether you're at home or on the go.

Thanks for choosing Sony!
Best regards,
Stephanie

Hi BrookeJ,

It makes us really happy to hear that your headphones are the perfect companion for your workouts and for "tuning out" the world when you need to. Providing that balance of reliable performance and immersive noise cancellation is exactly what we aim for.

Thank you for choosing Sony.

Regards,
Dominick

Hi LuckyO, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi BoxxedYouUp,

We are pleased to learn that your WH-1000XM5 headphones have become such a versatile part of your daily routine, from your workouts to your professional life. We would like to mention that you can further enhance and personalize your audio experience by using the Sony | Sound Connect app. Within the app, you can use the Equalizer settings to choose from various presets or manually adjust the frequency levels to find the specific sound profile that resonates best with you.

Thank you for trusting Sony.

Best regards,
Dominick

Hi ChrisH, Thank you for the awesome review! We're glad you like the amazing sound and exceptional noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Reshina, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Shawn, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Supreme, we're glad you like your new headphones! We appreciate your feedback regarding the price and waterproof feature of your Sony unit. The headset is not waterproof. If water or foreign matter enters the headset, it may result in fire or electric shock. If water or foreign matter enters the headset, stop use immediately and consult your nearest Sony dealer. Thanks for choosing Sony! ~Earl

Hi Grace, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! The light and rigid precision-engineered driver unit improves high frequency sensitivity for more natural sound quality. Sony unique technologies include a premium lead-free solder containing gold for excellent conductivity, Fine Sound Resistor for even power distribution, and optimized circuitry for an improved signal-to-noise ratio to ensure clear, consistent sound. Thank you for choosing Sony! -Carl

Hi Paul, Thank you for sharing your experience! We’re thrilled to hear the Sony XM5 headphones are helping you stay focused even in a loud environment. We're so glad your headphones meet your high expectations. Thank you for choosing Sony! Enjoy the peace and productivity! -Maria

Hi Timahawk1, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Loked,

It is fantastic to know that you would recommend the WH-1000XM5 to others! We truly appreciate you sharing your positive experience with the community.

We’ve worked hard to ensure these headphones set a high standard for both silence and sound. By utilizing our Integrated Processor V1 and HD Noise Canceling Processor QN1, the XM5s can block out more high and mid-frequency sounds than ever before—whether you're in a noisy office or on a busy flight. Additionally, the Auto NC Optimizer automatically adjusts the noise canceling based on your wearing conditions and environment, ensuring you always have the most immersive listening experience possible without having to lift a finger.

Thank you for trusting Sony.

Regards,
Dominick

Hi MariaG, Awesome! We're glad that you like the light-weight design and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Duke, Amazing! We're happy to hear that you like the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Rikku, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi ChrisM, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl

Hi BorgasSchmorg, We appreciate your feedback. While we're glad that you like the hXM5, we regret to hear that the headphones had to be returned but we hope you'll consider getting these again in your future purchase. Thank you. Regards, Erin

Hi Cisco,

Thanks for posting your feedback on the WH1000XM5 headphones!

We understand and appreciate your frustration with these specific issues, especially as they relate to other Sony and Apple products. You've brought up two very important points, and here is some information on each:

1) PlayStation Bluetooth Connectivity: The WH-1000XM5 headphones do not support a direct Bluetooth connection with the PlayStation console. While they are both Sony products, PlayStation consoles are designed to use their own proprietary wireless connection for controllers and dedicated gaming headsets (such as the INZONE or PULSE series) to ensure a stable, low-latency audio experience crucial for gaming. As a workaround, many users have success using the included 3.5mm audio cable to connect the headphones directly to the PlayStation controller.

2) "Find My" Feature with Apple Products: The WH-1000XM5 does not support Apple's "Find My" network. However, we do offer a similar feature within the Sony | Headphones Connect app. This "Find device" feature can help you locate the headphones if they are connected to your phone and within a short range.

We understand these limitations can be inconvenient, and we sincerely appreciate you bringing them to our attention. Your feedback is very valuable to our product development teams as we continue to improve our products and user experience.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi Anah, Thank you for sharing your positive experience with the Sony WH-1000XM5! We're thrilled to hear that your boyfriend enjoys using them for various activities, from gaming and listening to music on his phone to working out at the gym. The versatility and high-quality performance of the WH-1000XM5 make them an excellent choice for any situation. Thanks for choosing Sony! -Sam

Hi lastpolka, We're pleased to hear that you are enjoying the sound quality, comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin