Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10563360
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony Headphones (REAL REVIEW)
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super amazing! I love them so much! Gym work business they are great for anything yall!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnorHussong, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Insomnia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. I bought these because I have severe insomnia due to Lyme disease. I use these to fall back asleep while listening to binaural beats or the Abide app. I fall asleep with them on all the time. I have never owned expensive headphones but these are extremely comfortable. They also silence my husband’s snoring.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SJRJ, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Value
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset I’ve owned in years. Ease of use and comfortable. Noise canceling is great but can be iffy when people are screaming around you. It will try to block there voice but is very wierd.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarcR Great! We're happy to hear that you like the ease of use, comfortable, and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
BEST HEADPHONES EVER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation feature is amazing!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SelenaC,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you're enjoying the noise cancellation feature on the WH-1000XM5.
In addition, the WH-1000XM5 headphones support High-Resolution Audio playback, ensuring high-quality sound and include a Google Assistant feature.
Thank you for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Sound quality
Gotta love them
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Made the switch a few years ago and love the Sony headphones. While they’re not collapsible like the previous model, they still don't take much space and are also very convenient for travel
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon, Amazing! We're glad that you love your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
One word.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immersion is the best word to describe these headphones, in the gym, in the streets, everywhere. The noise cancelling is superior. Best purchase I have made in awhile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewD, Thank you for sharing your wonderful experience with your new WH1000XM5! We're thrilled to hear you like the immersive experience and superb noise canceling of these headphones. Thanks for choosing Sony! -Sam
Phone's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift to a famoly member. I don't know how well it works.
I would recommend this to a friend- Pros mentioned:Sound quality
Worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones definitely worth picking up especially on a discount.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devon, Thanks for the 5 stars! We're glad to hear you're enjoying your Sony WH-1000XM5 headphones. They're definitely a great pick, especially with a good deal. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Fits like a glove…or a hat
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you get any other headphones than this you’re not really enjoying quality. This is a overall fantastic pair of headphones. While at work or at home the smart -noise-concealing features will have you raving at your friends
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JonattanE, We are thrilled to know that you now have a fantastic pair of headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing top quality I have zero issues with these headphone anyone who chooses to make the purchase will not regret it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorS, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life
Endless Battery!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a fantastic pair of headphones! I still haven’t messed with all the settings. The battery life amazing! I haven’t had to recharge them yet. They just keep going!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsok, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Weight
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones worth the money. lightweight and overall looks very good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayC,
You made the right choice! We're glad that you like the design and performance of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was skeptical at first when I bought these headphones but wow do they sound amazing. The noise cancellation could be a tad bit better but it does the job by dialing the airplane noise way down. Would most defiantly recommend these to friends and family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisP, Thanks for sharing your awesome experience. We are glad that you like your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Present for my son
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son is musician and also college students. After sample many headphones he chose this Sony headphones. He told me this headphone have better sound and noice cancellation also easy to use controls. He happy with his present because it was his choice and I was happy because I get great gift for my son
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zyb89, Awesome gift! The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Loud co workerz
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesssssss finally found a decent pair of earphones I was trying to find out if my sony wh xb900n was under warranty it wasn't but then try these on in the store the price was a bit but much but it was worth I work in a kitchen and it can be alot loud when i put these on i love not hearing my talkative co workers
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bmwess, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
XM5 is THE BEST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound so far for this series of headphones. Amazing noise canceling as always and call quality is better by far from the XM4s. Unfortunately they did away with the voice prompts, instead opting for a series of different tones that I really don’t like. It isn’t enough for them to lose a star but it is annoying nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bwherman,
Fabulous! We are so happy that you are satisfied with the amazing noise canceling feature, crystal-clear call quality, and superb performance of our new WH-1000XM5. We are sorry if you are having an issue with the voice guidance. You can actually turn on/off this feature using the “Sony | Headphones Connect” app. For more details, please refer to the “Sony | Headphones Connect” app help guide:
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html?search=voice%20guidance
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Should need more information or technical assistance with our product, you can always contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Battery life
Overall a great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable to wear all day and the microphone is very clear during meetings. I will say not being able to connect to multiple devices at once has thrown me off a little bit. The battery life is phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberR,
Thank you for the review and we're glad to hear that you like the comfortable design, battery life and microphone of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Headphones plus and minus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when it shuts out airplane and other noise it is fantastic but I've been having some trouble keeping it working. E.g., After a story I was listening to finished, I couldn't get anything else to play. I'm hoping I can figure out how to prevent this sort of thing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LoisL, We are sorry that you are having an issue with your Sony headphones. Please make sure your headphones are up-to-date to improve their performance and resolve any possible software-related issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html. Feel free to test the unit again and verify if it resolves the issue. Despite your concern, it's good that you still like your headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Sounds like a dream!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit with great sounds. Makes you feel like like you’re in a personal surround m sound theater. Easley paired with my devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddyJ, We're pleased to hear that you like the fit and audio quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony rules!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the pleasure of using these headphones on a trip to Hawaii. The plane ride was long, but the Sony headphones made it an extremely pleasurable trip. The noise canceling is amazing, along with full range, sound, and deep bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Berber, We're pleased to hear that you have a wonderful plane ride. We are also happy to hear that you like the noise canceling function and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin