Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10563360
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
The best!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones out there on the market. Noise cancellation is superb and audio quality aswell. Overall look and feel is much improved compared to the XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, Rg0248! We appreciate the 5 star rating! We're glad that you are impressed with the noise cancelling and sound quality of the headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Excellent headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product has had great longetivity and performed very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CalvinT,
Thank you for choosing Sony!
We’re honored to hear that your WH1000XM5 headphones have demonstrated great longevity and consistent performance. It’s rewarding to know they continue to deliver quality sound and reliability over time. Thank you for sharing your experience—your feedback encourages us to keep focusing on durability and excellence.
Best regards,
-Fred
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally own the older model and love them. My daughter received this model for Christmas and she wears them everywhere. Extremely comfortable and sound great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryP, Thanks for sharing your experience. We are thrilled to hear that you love your Sony WH-1000XM5 wireless noise canceling headphones. We are also happy that you chose the 1000XM5 for your daughter. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Super Comfy Crazy good Sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some people dont like that they dont fold. Its not a big deal for me. Sound is amazing and you can wear them all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyM, Thank you for the positive review! We're thrilled to hear you like the amazing sound and all-day comfort of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid loves the headphones. Very well made no issues with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoeR, We're glad that your kids love the headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good but a few cons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the sound is great! Not gym friendly as I sweat profusely around my ears due to the material also when doing any sort of upper weight movement the music basically pauses each rep not sure if I can change that setting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaR, Awesome! We're glad that you are enjoying the sound quality of your headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good Service, Great Product.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING Product. You get what you pay for. I was gifted these headphones and initially thought to return due to the price. We went to Best Buy looked at others, spoke to staff and I decided to keep and try them. I'm so glad I did, I wouldn't trade them for anything now.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimF, thank you for the fantastic score! We're delighted to hear that you've chosen to keep the WH1000XM5. This headset truly is an exceptional gift, and we appreciate you giving it the opportunity to prove itself. Thank you for choosing Sony! Regards. -Jenn
Not waterproof, sound awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great. Happy with my purchase. Wish they were waterproof/sweatproof
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamF,
Thank you for sharing your feedback! We're so glad to hear that you're enjoying the awesome sound quality of your Sony WH-1000XM5 headphones and that you're happy with your purchase. We appreciate your input about them being waterproof — it's always helpful to hear what features our customers are looking for. We hope you continue to have an incredible listening experience every time you use them!
Thank you for choosing Sony!
-Maria
- Cons mentioned:Price
Good headset
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset I have ever owed and most expensive for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyM, Thank you for sharing your experience with us! Congratulations on your new Sony XM5 headphones. We're thrilled to hear that you consider them the best headphones worth your investment. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Wife says they are amazing but ugly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent a lot of time researching which ones to go with almost picked the Bose really glad went with these. Sound is amazing, the noise cancelling works perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nobodyspecial, thanks for your output. We're glad that you like the sound and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very good. Easy to set up, and the sound quality is excellent. The noise-cancelling feature really works, which does sometimes annoy the people around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PBGa,
Great! Thank you for purchasing our WH1000XM5 and for sharing your feedback. We're glad that you easily setup your new headphone and it's nice to know that you are pleased with the sound quality as well as the noise canceling capability of our XM5. Thank you for choosing Sony! Enjoy!- Marco
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My nephew loved his birthday gift. He says they have a good grip.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Griz,
That's lovely to hear! We're happy your nephew is enjoying his new WH-1000XM5 headphones and finds the fit so comfortable.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Best headphones for the $$
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going to spend alot more for the next level model but these work well for reading and listening to music to drown out the background noise from family.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DB902,
Thank you for the 5-star rating! We're happy to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. Nice to know you are enjoying the amazing sound quality, noise canceling features and overall performance of the unit. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
love love love
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these make me so :3;D the ambient audio is kind of unecssary but great noise cancellation. one thing i dont like is when you turn off the noise cancelling theh sound a little cheap?? if that makes any sense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi raphaela, We're glad that you are enjoying your new headphones, Please ensure to have the Headphones Connect app downloaded, there you can use the EQ settings to customize the sound to your liking. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
WH-1000XM5
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancellation with an app that helps with its updates. The only problem would be its overtime wear and tear like any headphones, but overall the quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartikaG,
Thank you for your time writing this review! We're glad you are you are enjoying the noise cancellation, companion app, and overall performance of your WH1000XM5. Sony values customers opinion and is always striving to provide the best experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Sound and Noise Cancelling, Poor Quality
|Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had a few pairs of headphones in the $200-400 price range over the past few years. This is among the best in terms of sound quality (Sennheiser Momentum 4 is about the same to slightly better at a lower price) and the best in terms of noise cancelling. However, these headphones are made very cheaply and are not built to last. Immediately when taking out of the package I could feel they were made out of a cheap plastic and had concerns about their durability. I enjoyed them for about 7 months until they broke at the rotation point. If you are willing to pay this price and buy the geek squad protection plan these are good headphones but if you don't get the plan or expect to keep these for many years beyond the length of the plan I would stay away from these. It's disappointing they can't spend a bit more to make these right considering the price.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Patrick, While we're glad that you've enjoyed the noise canceling and sound quality, we regret to hear that the rotation point broke. This is definitely not the experience we'd like you to have. Having said that, we'd love to help you troubleshoot your problem and turn this into a better experience.
Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Sony beats the rest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the ear headphones you can get sounds is amazing and the noise cancellation works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chana, We're glad that you are enjoying the audio quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Unmatched Comfort and Superior Noise Cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best earphones with exceptional noise cancellation.and best sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Teja, We're glad that you're enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the noise cancellation on the headphones a couldn’t hear anything when people were talking to me. The sound quality was also great so great I fell asleep listening to my music
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice EmilyB! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Portability
Not good to carry with you. Big bulky case.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In all honesty the headsets though they have great noise cancellation and great sound, I really (really) disliked the fact that they are hard to transport. The case is big and awkward and takes up a lot of space. I love the folding capacity of Sony Beats Solo 4. Traded up from my 3’s. I have since returned my CM5’s. Sorry. I would recommend the headset for the sound but not in terms of easy transport.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MyHeadphones,
Thanks for your honest and detailed feedback on the WH-1000XM5 headphones.
We're glad to hear you find the noise cancellation and sound quality to be great, as those are key features of the XM5.
We also appreciate your valuable feedback regarding the carrying case and the lack of a folding design. We understand how important portability is for many users, and we'll be sure to pass your comments along to the team. We're sorry to hear that this particular feature was a deal-breaker for you, and we appreciate you sharing your experience with us.
Thanks for the recommendation and for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.