Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10563360
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent for sound quality and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vlad, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Xm5
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset. Crisp and clear sounds. This looks strudy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinM, we're glad you like the sound quality and build of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
amazing!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound quality is amazing, as well as the noise cancellation!! highly recommend this product. MUST GET!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyC,
That's great! We're happy to hear that you like the sound quality and noise canceling of the headphones. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Bass
They’re fine for what they are.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re fine headphones but you can get the same performance for half the price. Nothing amazing, the features are more gimmicky than useful. For the app to work properly for active noise cancelling it has to track you which is fine but uses data. None of the Spatial Audio works if you don’t spend the money on the specific apps that support it which cost money. Overall if you’re in the Apple eco-system, get the Air Pod Maxs. They sound better and the noise cancelling is way better. If you want the Sonys get the MX4’s the bass is better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ListenUp, We appreciate you taking the time sharing your experience using the WH1000XM5. Sony values the opinions of customers and is always striving to provide the best customer service experience possible. We will pass along these concerns and suggestions. Thank you for choosing SONY. Erin
- Pros mentioned:Sound quality
Outstanding Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and absolutely the most comprehensive noise cancelling headphones I've ever used. Outstanding quality that I can recommend without hesitation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinP, Thanks for sharing your awesome experience. We are glad to hear that your new Sony WH1000XM5 headphones have the most comprehensive noise cancelling headphones you have ever used. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort
10/10 would recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly real good and comfortable. Best on the market for a reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brain, Fabulous! Thank you so much for your fantastic review! We're thrilled to hear that you find the WH-1000XM5 headphones to be both comfortable and the best on the market. Your recommendation means a lot to us. Enjoy your listening experience and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. I wear them while drawing on my desk and the noice cancelation helps me immerse my self in my music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlondraJ, we're happy to know that you love your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Perfect for studying
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these headphones for studying, and they're absolutely amazing. They're so comfortable and i zone out when i use these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeM,
Very nice! We're glad to hear that you like the comfortable design of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Sound cancelling
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these while i work and do hw to keep from getting distracted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferG, Awesome! We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. Great sound clarity and definitely love the noise cancellation when I’m using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseV, fantastic! You've certainly made a great choice! We're happy to know that you're satisfied with the amazing sound quality and exceptional noise canceling feature of your WH-1000XM5. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Sound quality
build material
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound, anc, and ambient on these are great but the only issue I didn't like was that the black accumulated tons of hair oil and had to be cleaned often. I have returned these for Airpod Maxes due to my personal hair putting so much oil on them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PvtKibbles, We're glad that you like the sound quality and noise canceling function. Sony takes into consideration all feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. I use these when I go to the gym and the noise canceling is second to none. Very convenient features as well such as a single tap to stop the music when someone is speaking to you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordiO, Awesome! We're glad that you like the audio quality, noise canceling function and features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. As always song headphones are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShashankS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome noise cancelling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. I use them to go to sleep. I have a noisy neighbor and this solves my problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andres, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear, good quality sound! 10/10 would recommend
I would recommend this to a friend - Pros mentioned:Sound quality
great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.call quality is nice and the active noise cancellation is great too. The sound quality is also very good and you can change equalizer in the app to suite your needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoobType, Great! We're glad that you are enjoying the noise canceling, use of app, call and sound quality.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones except battery and comfort.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing, and frequent updates improve the quality of noise cancelling. However the battery life on them is suboptimal and the headband has given me quite the head dent is uncomfortable after.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, We're glad that you like the noise canceling function. We're also sorry to hear that the battery life and comfort did not meet your expectations. We'd love to help you troubleshoot your problem and turn your experience around. For optimum performance, please ensure the software is updated with version 2.1.0. You can check the software version by launching the Headphones Connect app. If you have concerns that battery life, please try the following steps here:
https://www.sony.com/electronics/support/articles/00204618?utm_source=glean
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s worth the price. The sound quality is excellent. It’s, by far, the best headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanhowellF, We're pleased to hear that you like the audio quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Excellent Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best SONY headphone I've ever had. Very comfortable to wear for long period of time. Excellent noice cancelation. A little bit big carrying case to bring it around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HungT, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, worth most of the money! Enjoy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shifter,
Thank you so much for sharing your positive feedback about the WH-1000XM5 headphones! We’re thrilled to hear that you’re enjoying the amazing sound quality they provide.
Thanks for choosing Sony!
Best regards,
- Stephanie