Customer Ratings & Reviews

Hi Justinb, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi GhibliTreeHouse, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 the best sounding headphones that you've owned. It's good to know these are perfect for your lifestyle and you're enjoying the top-notch sound quality and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. Thank you for leaving us such a wonderful review! Thank you so much for your purchase! -Jess

Hi BethA,

Thank you for the 5-star rating! We're glad to hear that you love the sound quality of the headphones. Thank you for choosing Sony!

-David

Hi LinnaeJ, We are sorry to hear that the hinge broke. This is definitely not the news we'd like to hear from you. We'd love to help you troubleshoot your problem and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Case Number :
Additional Information regarding your experience with the WH1000XM5

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Craig

Hi DouglasC, Great! We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Seanlash, we're glad you are enjoying the battery of your new headphones! We appreciate your feedback regarding the earpads. The headset is not waterproof. If the headset is charged while it is wet with rain or sweat, etc., this can result in burnout or malfunction. Please follow this link for more information:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558776.html

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

Thanks for choosing Sony. ~Earl

Hi ChristianF, Amazing! We're delighted to hear that you love the in-app customization and audio quality. This is one of the best over-the-ear headphones. Thank you for choosing Sony. Erin

Hi. DFWcustomer,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi ComfortN,

Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the noise canceling function of the headphones. Your feedback about the battery life and controls is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app).

When you wear the headset, Auto NC Optimizer function always automatically optimizes the noise canceling performance by analyzing the wearing condition of the headset according to the shape of your face and your hairstyle, or the presence or absence of glasses, and the pressure change in an airplane, etc. There is no need for the wearer to press a button or use the touch sensor control panel to use this function. Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect.

Please note that usage hours may vary depending on the settings for the headset functions and usage conditions. You may refer to this link for more information:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534508.html

You may also find this link helpful:

https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541091.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi GarrettT, Awesome! We are so glad to hear that you are happy with your new WH1000XM5! Thank you for choosing Sony! -Carl

Hi RMosack, e're delighted to hear that your daughter is enjoying her new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin

Hi KarriS, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig

Hi mena, While we areglad to hear that you are happy with the performance of your WH-1000XM5 headphones, we are sorry to hear about what happened to the headphones. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi earthmood, Wonderful gift! We're delighted to hear that the recipient likes the sound and clarity. Thank you for your feedback and for choosing Sony. Erin

Hi alanthropy, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl

Hi Chronic, Amazing! We're delighted to hear that you are enjoying the sound quality, voice quality, and ease of using the functions. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Eduardo, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl

Hi Shiny, Great! You definitely made the right choice. We are extremely pleased to hear you are satisfied with your purchase and you are enjoying the superb sound quality and excellent noise cancellation of your WH-1000XM4. Your assessment is spot on. It's just you and your music with the WH-1000XM4 headphones. The easy way to enjoy less noise and even purer sound, with smart listening technology that automatically personalizes your experience. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thank you so much for choosing Sony! -Jess

Hi Elias, this is great! We're glad that you like the features and design of your headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi THNA, We're glad that you are enjoying the audio quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin