Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10563360
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great for noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling works great, which is awesome that you can use the ambient sound option to hear your surroundings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimmie, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and noise canceling. These are now my go to for WFH and air travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Csurg, Awesome! We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Do not purchase. These are not built to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These broke while on my head. The part that connects the band to the earpiece is so flimsy it just snapped while I was taking it off. Sony has a one year warranty but was unwilling to help and bestbuy didn't want to help either. Huge waste of money these are not built to last I haven't even had them for a year. I still have the box to prove it(see photos) awful product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RebeccaN, thank you for sharing your experience! We're genuinely sorry to hear about the issue you've had with your Sony - WH1000XM5. We understand how frustrating this can be, especially after noting that this happened while you were simply taking them off. This is certainly not the experience we want for our customer. We'd like to evaluate your case closely, please send us an email with the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best Buy username:
Telephone Number:
Model Number:
Issue/Concern:
Thanks for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Long live the king
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise canceling, yet missing the foldable features of the XM4.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CsMc, Great! We're pleased to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Superb
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought WH 100XM4's were insurpassable, but SONY,once again outdid itself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Igor, Great! We're thrilled to hear that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are pretty great Cant hear nothin’. Does what it says.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Efuller, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Very worth it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones for the gym and regular life style!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuniorG Amazing! We're delighted to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Nice headset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter love this headset. She needs for school and to work at home. She says is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DianaD, Awesome! We're very happy to hear that your daughter loves her new Sony WH-1000XM5 headphones.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love these! Great noise canceling plus sooooo easy to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MommaG4, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sounding but hot after awhile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The were great but after extended use as in 8 hours at work they get hot to wear amazing sound and loved the multipoint..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi drtenant, Thank you for choosing Sony! We are glad to hear that you are happy with your new WH-1000XM5, for extended use of the headphones, we recommend getting a more comfort fit by adjusting the headphones to your preferred fit. Please check our help guide link to get the best headphones orientation for you https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Sound quality
Okay but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not upto the mark compared to Bose NC Headphones . Better than 1000xm3 and 1000xm4
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ADDADAR, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound quality, garbage product - run away!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I decided to purchase the Sony wh-1000xm5 headphones due to its extremely high ratings and rave reviews from tech websites. I paid $450 for them, and 14 months later, the hinge broke, and they are now useless. Evidently, this is - and has been - a major manufacturing defect on not just these but the previous model. They are comfortable, sound quality is excellent, but I am positively livid due to having been totally ripped off, and will never again purchase a Sony product. This is inexcusable. (BTW, it's virtually impossible to repair the hinge - I tried three times, three different ways, to no avail).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CMBeck, We sincerely apologize for the inconvenience you've experienced with the hinge breaking after just 14 months of use. This is definitely not the quality or durability we aim to deliver to our customers. Please allow us to help you and investigate this issue further. We encourage you to reach out to our Sony customer support team, providing details about your concern. Please contact them through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
- Pros mentioned:Sound quality
Best headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone was much better than old model. My daughter loves it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daebakk, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Weight
Great upgrade if you have an old noise cancelling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them, it was an upgrade from bose qc25 and much much ligther
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yobalon, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're very happy to hear you're enjoying all the improvements we made on these headphones. Glad to know you like the excellent noise cancellation and lightweight design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you so much for the amazing review and for choosing Sony! -Jess
Very comfortable & clear audio
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I really love how the head set fits in my head
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Audrey, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Most amazing headset Period!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and all the options it comes with. Great for meditating too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChaJai, Thank you for sharing your thoughts and experience using your WH-1000XM5! We're delighted to hear that you are enjoying using your new WH-1000XM5 headphones and you appreciate the noise canceling feature and sound of it. Good to know you're utilizing the different customizations on the Sony Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply awesome nothing more to say really just awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for over a year now and they still work like new. I use them for everything including the gym, I absolutely love them and def recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CindyR, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony for the win
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality. Noise cancellation is amazing. I’m still learning to use the touch features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieH, We're glad that you are enjoying your new headphones.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Subpar Experience
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a joke! I was super disappointed with the sound of these. I still own and emphatically use the Mx3's. The 6's are pathetic compared to the sound and build quality of the former headphones. I really wanted to like the 6's, but if you have a discriminate taste and want your music to sound a certain way, these may not be the ones for you. I had other people test the 6's to see if it was just me and they agreed the 3's and 4's are better. Even after messing with the EQ the 6th did not compare. Unless you just want something to listen to music with, I would skip this version.
No, I would not recommend this to a friend