Customer Ratings & Reviews

Hi Jake, Great! We're happy to hear that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi DonaldH,
Thank you for sharing your feedback regarding the WH1000XM5. We're truly sorry to hear about your experience with the swivel joint durability and call quality.
We appreciate you highlighting the excellent sound quality and we would like to work with you to address the concerns you've raised. For the swivel joint issue and call issues, we'd recommend contact our support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thank you again for choosing Sony and for giving us the opportunity to make this right.
Sincerely,
- Stephanie

Hi JamesV, Awesome! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi MatthewC,

Thank you for your feedback. While we're glad to hear about your satisfaction with the amazing sound & quality of your WH-1000XM5, we're really sorry if you're having problem with the headband hinge. This is certainly not the experience we were hoping you would have with our premium headphones. We'd love to know more about the problem you are having with your unit and help you out. Please email the information below to socialsupport@am.sony.com so we can better assist you.

Sony Case Number (if any):
Name:
BestBuy Username:
Model & Serial Number:
Issue:
Telephone Number:

We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.

Thank you for letting us help assist you.

Sincerely,

Romeo
Sony Social Support

Hi Timothy, Thanks for choosing and purchasing our industry-leading noise canceling headphones, WH-1000XM5. We're delighted to hear you like the very good quality and most of the features of the headphones. It's unfortunate to know you feel that the bass is not sufficient. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.

NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.

For more on "Tuning sound with the Equalizer on headphones", please visit this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844

Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for sharing your feedback! -Jess

Hi StevenL, We're pleased to hear that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi JesusGutierrez,

Thank you for the review. These headphones are not sweatproof nor waterproof. Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat may result in malfunction. They can still be used while doing light exercises. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

-David

Hi GHBS, thank you for your output. We're truly glad that you are enjoying your new headphones. We also appreciate your recommendation. Thank you again for choosing Sony. Erin

Hi Gunner4455, We're glad that you like the sound quality. We're also sorry to hear that Bluetooth settings are laggy. For optimum performance, please ensure the software is updated. You may launch the Headphones Connect app to check the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi GARobert, Thank you for the amazing review! We're delighted to hear you're enjoying your new Sony WH1000XM5. Thanks for choosing Sony! -Sam

Hi ILOVETECH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Chumerz, Amazing! We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi MGND,
Thank you so much for the 5-star rating! We're really glad you are enjoying your WH1000XM5 headphones while working and for outside use. We're sorry to hear if your ear hurts when using the noise canceling features and for your confusion with the touch sensor controls. Allow us to help make this a better experience.

Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. You may find this link helpful with video and steps on how to wear the headphones correctly: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00282845

You may also check this link on how to use the touch sensor control panel and perform operations: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=tap

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate your feedback and thanks again for choosing Sony! - Kris

Hi Xbox, Amazing! We're delighted to hear that you're enjoying your new Sony WH1000XM5. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi Rnvarm, thanks for sharing your experience.

We are pleased to learn that you're loving the WH1000XM5 headphones. Enjoy the exceptional sound quality, and we're sure you'll agree that you've made the right choice with these outstanding headphones.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi PagolDadu, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi mynameisdiana, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl

Hi Bomin0s, We are glad to know that you now have a perfect headphone that have great noise canceling feature and audio quality. You chose the best headphones. These headphones have battery that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). They support multipoint connection allows you to quickly switch between devices. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent

Hi Jake, Awesome! We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Hi KevinM, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin