Customer Ratings & Reviews

This is a top notch product all the way around. The sound and the sound cancelling are excellent. The battery last a really long time. I bought these mostly to where on the airplane, but I have been enying them at home as well.

[Employee of bestbuy] I loved my 1000XM3s. They were my daily driver headphones for over 2 years. When they finally died on me, I decided to try the Apple AirPods Max. Wow what a mistake that was. They were bulky, heavy, and did not sound nearly as good as I would have hoped for their cost. I returned the AirPods for these Sonys, which were on sale for about half the price of the AirPods. These sound SO MUCH more premium and are infinitely more comfortable. I wish these would fold up a little smaller, but I have no real complaints about them. I love that I can use these as Bluetooth or with an INCLUDED aux cable.

[Employee of bestbuy] To be honest not a major jump from the xm4s but I do like the overall design better and some say the comfort is worse on these in my honest opinion they’re just as comfortable if not better. Did notice some improvement with Noise cancellation and transparency mode. Note you can’t fold the 5s but for me was no biggie because they feel a lot more sturdy than the previous generation

Works well enough. Sound quality is good. Noise canceling works well. Plenty of intuitive features. The permissions required in the app seem kind of invasive though, and the app is really pushy about you accepting them. I just close the app and restart. Not really an issue if you don't plan on using the app or its features. I get by fine without them for my purposes. One example is that the headphones and app will curate a list of "your top hits" if you allow it access to everything you listen to. That's a huge privacy concern to me. So, if you're also wary of these types of things, just be aware that the app probably won't be much use for you aside from changing sound settings.

If you can stomach the price, they sound great and the wireless connection is quite good. (Not AS convenient as other headphones; if you use the LDAC codec you can't use multipoint connections.) They sound just a bit cleaner than the XM4 but lose some of the bass punch. I prefer my Shure Aonic 50s for listening to music, but these are still great. The carrying case is also notably bulkier than the XM4s, as these don't fold in on themselves. They look fairly cool, and are pretty comfortable for hours on end, but - especially since it has touch controls - the black finish collects fingerprint oil very fast (seems the silver has a different texture/feel and doesn't have that problem). Fast charging, good battery life, decently low latency despite not being Apt-X-LL. They do actually perform great as headphones for phone calls, vastly better than others I've tried. No one has yet said anything negative about the call quality. The carrying case is bulkier than the XM4.

Great noise cancellation, comfortable, battery life is better than I expected.

These headphones are quite impressive for at a inexpensive price. The sound quality with noise cancelation adds to its great functionality. The material, weight, adjustable fit, battery life, and user-friendly interface connection are additional great features as well.

My first high end headphones, and I am already impressed by the sound it delivers while listening to music or watching movies. Since I have several Apple products, I was initially considering the AirPods Max, but it didn’t justify the price difference with these Sony headphones. I can’t compare both since there was no AirPods Max on display at the Best Buy store. Noise canceling is top notch on these Sony XM5 headphones, just used it on a 16-hr flight and I could barely hear any aircraft noise while watching For All Mankind episodes on my iPhone. Bass are good but not too much, dialogues are clear. Battery is very good, after watching 4 episodes and listening music for couple hours, I still had around 80% battery left. I also used the headphones for work with Teams on a Windows laptop. Easily paired with the laptop, and can be switched between laptop and iPhone without any problem. I have also been told my voice is very clear when I talk on Teams meeting.

Bought this 2022 and 3 years later they still work the same as when I bought them. The noise canceling is my favorite part. It’s very light weight which I love makes it very comfortable to wear. 100% recommend you get these they are amazing. Battery life is still good 3 years later.

Best headphones ever! Perfect for bass, and noise cancellation & I love the app! They fit so perfectly & comfortably!!! Battery last long! My ears don’t hurt & comfortable nicely on my head.

comfortable headphones - I have glasses and I cannot have the headphones too tight. These stay on nicely and don't feel like they will damage my glasses. sound quality - is excellent. I've got a music service that these headphones can take advantage of for better sound. battery life - haven't really tested this. Although they have lasted all day while I travel. style - i like the simplistic design on the headphones and the color does stand out a bit, but i don't want to forget it anywhere so I need it to be different. wireless - Bluetooth is really good on these cans. I love being able to walk around the house and not worry about dropouts.

[Employee of bestbuy] The battery life is excellent and they sound amazing! The bass really rattles the brain and keeps external noise at bay. The headset is adjustable and is comfortable. I recommend these for audiophiles!

Great sound, best ANC in the market currently. Very comfortable and lightweight

They are great headphones! The WH-1000XM5 have quite the exceptional sound quality. It’s as if I’m in the very room whatever I’m listening to is recorded. It has an easy set up and the look and feel of the headphones are top notch. They are comfortable and fit snuggly in your ears. The application it comes with helps you set up the headphones to you deep off and unique needs. Battery life is outstanding , I use it most of the day and only need to charge it once or twice a week. Recommending the headphones is a no-brainer. If your looking for quality headphones that will last your for years, then this is your choice. It’s a must!

Oh my.... These are the best pair of wireless headphones I've owned. I was daily driving the wf-1000xm4 ear buds. But my ears get fatigued pretty easily. I decided I would get a pair of headphones to switch it up. Since I liked the features that came with the Sony xm4 ear buds, I thought I'd give the WH-1000xm5 a try. I've only had it for less than a week but I have become obsessed with them to the point where I spend most of my day wearing them. Sound quality is pretty nice, The ANC works nicely, The touch features are pretty cool, and The battery lasts ridiculously long. So as far as cons go, I can say that The touch feature can get annoying if you're just adjusting the headset. It doesn't annoy me too much but if it did the touch feature can always be turned off with the app. Other issues I have are software related, which are not deal breakers when considering the overwhelming positives.

Excellent product. Sound quality and noise cancelling features are great. Sits comfortably on the ears. Keeps charge for a while. I do wish they were a little louder though.

Best headphones available for the price. Incredible sound and battery life. Very comfortable to wear for extended periods of time

Great sound and comfort. And super customizable in the app. I would appreciate if they made it easier/and offered new ear cuffs to replace after afew

These headphones are really nice, i can’t compare them to others bc i usually have airpods. I would say the noise cancellation is high quality, and they are also comfortable, i do feel a bit of a headache if i leave them on for too long bc they are a little heavy. Recently it has been turning off my sound cancelling which was really annoying but it’s a click of a button to fix and maybe i have something in the settings that makes it do that. I’d recommend them but only if ur willing to spend the hefty $400+tax price. The sound is amazing, and you can get the app which allows you to change how you hear the music, more bass etc.. but listening to the 4’s in store they sound similar, the 5’s are just a bit crisper and i like the look of them more. Also I have charged them once in like mid sept (posting 10/6) and the battery is amazing i think i’m at 40%. the case is a little bulky but i don’t mind bc it still fits in my bag

After many seraching reviewing was doubtful but after using for a month for travel and and gym it has been the best product with no regret. Battery is insane, lasting as promoted of 30 hours. Very comfortable and great noise cancellation with adaptive sound feature. Phone app is very user friendly and very resourceful.