Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10563360
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and Noise cancellation, can’t really ask for anything more. Only drawback is if you’re an IPhone User the connectivity isn’t as flawless as with other Apple devices, but that’s just Apple taking advantage of the lax US consumer protection laws
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenT,
Thanks for the feedback! We're so happy to hear you're loving the WH1000XM5 headphones!
Totally agree, the sound and noise cancellation are top-notch. As for iPhone connectivity, experiences can vary, many users still find it works well, but we know every setup is different. Thanks for sharing yours!
Thanks for choosing Sony!
-Aldair
Sony XFBXM5
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happybwith my purchase (have had these like 18 months).. Great sound & features and ease of use. (The only gripe is they do tend to try and fall off with strenuous movements or if you abruptly stop or bend over]. 05/2025
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EnriqueL, thank you for the fantastic 5-star review! We're really happy to hear you've been enjoying your WH-1000XM5 for the past 18 months and that the sound quality, features and ease of use have made a lasting impression. We appreciate your feedback about the fit during more active movements, this is helpful for our development team as we continue to improve. Thanks again for your support and for being part of the Sony family! Regards, -Dominick
I wanted to like these
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switching from the XM4 to these headphones might feel more like a headache than an upgrade. While the battery life remains impressive and the sound quality is still great, the noise cancelling feature is inconsistent. There are times when it feels too weak, and unfortunately, there's no way to adjust it to match its initial performance. The touch controls are more reliable compared to the XM4, but they tend to be overly sensitive. Honestly, considering my XM4 failed after just a year and the buggy experience these headphones offer, I'm likely to switch to Bose when these eventually give out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SadTechTips, We are sorry to hear that the WH1000XM5 did not meet all of your expectations. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Great quality Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones!!! The noise canceling on these is awesome and they also look very aesthetic. I can go weeks without having to recharge these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaS, Awesome! We're thrilled to hear that you are enjoying the noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
Sone head phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have look for all different type of headphones. Until I found the sony ones they really are a different type of headphones specially when the bass comes out of them its really great for all type of music. I really will recommend this headphone to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MiguelI,
Thank you for choosing Sony!
We are delighted to hear that you found them to be outstanding, particularly with their exceptional bass performance and suitability for various music genres. Thank you for your recommendation! We hope you enjoy your new Sony WH1000XM5 headphones!
Best regards,
-Fred
Love these headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever. Love the noise canceling. I use the for work and gaming!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshleyJ!
It's a truly pleasure to hear you feel the WH-1000XM5 are the best headphones, especially since you are getting great use out of the noise canceling for both your work and gaming needs.
We appreciate you choosing Sony!
Best regards,
Estefany
Awesome Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are reaaly great at blocking out sound and allowing sound through, whichever is need depending on the situation. They are also very comfortable and have great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar, Awesome! We're are glad that you like the sound quality. comfort, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony WH-1000XM5 earphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio, it’s easy tu use, the battery life it’s good and recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rigo, Thanks for the 5 -star rating! We're glad you are happy with your new headphones. Enjoy and thansk for choosing Sony. -Craig
Quality Sound
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding product with one of the best apps that let you tune the sound to your exact preference. Amazing bass and good noise cancelling, however not better than the Air Pods Max noise cancelling in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi number1hero,
Thanks for commenting! We are so happy to know your satisfaction with the exceptional sound quality, customizable settings through the Sony Headphones Connect app, and great noise canceling function of the WH-1000XM5. We truly appreciate your comparison about the noise canceling of these headphones to another brand.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
Solid performance
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both incredibly comfortable and good sound! The features that it comes with are very nice. Great for those that want an all rounder headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, Thank you for the positive review! We're glad you like the comfortable fit, good sound, and overall features of your Sony WH1000XM5.Thanks for choosing Sony! -Sam
VERY GOOD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were the best headphones on the market (before the wmx6). They have very good noise cancelling and ambient noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abdiel,
It's truly wonderful to hear that you consider your Sony headphones the best on the market before the new generation. Thank you for your fantastic 5-star review and for highlighting their very good noise cancelling and ambient sound features. Performance like that is what sets your Sony headphones apart and helps create an immersive listening experience.
Thank you for choosing Sony—wishing you an amazing day!
DiegoV.
Great product!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Sony XM4s, Boses, etc. Bose has released a competive model. It costs $100 more and have been able to compare in store it depends on concern with sound or noice cancellation. Best buy had this model and sell for $299 and even looked for a price without me asking. The manager, Keith, is really a super person. He told mechechas been at Best Buy for 17 years. I haveckbown him for 12 years, since day I moved back to Gainesville Store. I check online, but purchased most of items at this store I was cocerned with both. My opinion this model is better than the new Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Great buy, DarrelS! We're pleased to hear that you are satisfied with your purchase. We also appreciate you taking the time sharing us your wonderful shopping experience. Thank you for choosing Sony. Erin
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. Good durability. Comfortable fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mann,
Very nice! We're happy to hear that you like the sound quality, durable design, and comfortable fit of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Stellar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will simply echo others...these are the king. Cleaner on the low end brings out more detail in the mids and highs. I had moments of "wow...I never heard that before"...and this is coming from the xm4. I won't say it's massively different than the xm4 (I use the bright eq setting) but it's there. Noise cancelling is impressive. Give it about 2 or 3 seconds to adapt to your surroundings and just listen to the quiet kick in. It's pretty cool. I tested it out with a vacuum cleaner running right next to me. At first the xm4s are full on so you might be fooled in thinking that the 5s are worse but let the xm5s adapt and kick in. Once you do you'll be blown away. Larger case and no fold in doesn't bother me. The case is longer but it's also thinner. All in all I'm happy with these. An IP rating would have been nice but at this point and outside of that I'm not sure how you can make these any better. The 6's will have big shoes to fill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patsfan, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Just dope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just dope….if you’re a bass head and like quality, get these! The noise cancellation is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuvertH, We're glad that you are enjoying your new headphones. Thank you so much for choosing Sony. Erin
Xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and comfort! Been using them for a while and have been nothing but amazed. The noise cancelling and audio quality are what I look forward to the most when putting them on!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelE, Thank you for the great review! We're glad you like the excellent noise cancellation, incredible audio and comfortable fit of your Sony WH-1000XM5. It sounds like we hit the the mark with the WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Jess
Great purchase!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color and they fit great. Sounds perfect! thanks!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnneA, Thank you for the wonderful review! We're glad you like the excellent sound quality, exceptional comfort, and you appreciate the Smoky Pink color of these Headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess
Noise cancelling headphones review
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I made, it really cancel all the outside noise , and is so comfortable that I can sleep with them on .
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, MatiasC! Thanks for purchasing our WH-1000XM5 and we are happy that you are satisfied with your purchase and performance of these headphones. Glad to know you appreciate the excellent noise cancellation and exceptional comfort these headphones deliver. Thank you for giving the product a perfect rating! -Jess
Great headphones.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. Excellent noise cancelling and sound is clear, but not sure if they are really that much better than most other headphone. I am not an audiophile, but I like them. I do have a problem at times watching a movie on my iPad with these headphone, where they beep at me and my movie pauses. It seems like the problem with the headphones, but I am not 100% sure.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, Thank you for sharing your experience with your Sony WH-1000XM5 headphones. We're glad to hear that you’re enjoying the excellent noise cancellation and sound quality! We completely understand how frustrating it can be when your movie pauses unexpectedly—especially when you’re trying to relax. This issue could be caused by accidental touch sensor activations, multi-device pairing conflicts, or auto power-off settings. Here are a few things that might help: Accidental touch sensor activation: Sometimes, the headphones may register an unintended touch. You can learn more here: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=tap Multi-device pairing conflicts: If your headphones are connected to multiple devices, they may switch unexpectedly. Try disabling this feature: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html?search=multi Auto power-off settings: The headphones might be set to turn off after a certain period of inactivity. Here’s how to check: helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000673390.html?search=auto%20power%20off It’s also a good idea to update your firmware, as this can resolve unexpected issues: sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246 If none of these solutions work, I’d really recommend reaching out to Sony Support—they’d be happy to assist further: us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones We truly appreciate your feedback and hope you can fully enjoy your headphones without any interruptions! Best, Maria
Headphone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight and very comfortable! I like how it connects easily to any of my Bluetooth devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PennyN, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin