Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10735368
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
BEET SONY HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. They do a really good sound quality and I really like the price is pretty good compared to the AirPods Max and features are really cool. 
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AJP222,
Thank you for the 5-star rating! We're glad to hear that you're enjoying the sound quality and liked the price point of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
GREAT HEADPHONES! Can’t put them down!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones! I used to have Bose, but they broke after awhile. I’d definitely recommend these for comfort and features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasK, this is great! We're thrilled to hear that you like the comfort and features of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound but concerned about hinge issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but returned due to reports online regarding hinge issues/breakage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user533273, Thank you for your feedback on the WH-1000XM5! We're glad to hear that you enjoyed the sound quality. However, we understand your concerns regarding the hinge issues and the reports you have seen online. While some users have experienced issues with the hinges, it is important to note that these cases are relatively rare. If you have experienced any issues with your headphones, we encourage you to contact our support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
We are committed to ensuring the quality and durability of our products and appreciate your understanding. We hope this information helps, and we apologize for any inconvenience you may have experienced. -Sam
- Pros mentioned:Battery life
Just what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, I just insisted in the Air Force and these are perfect for my needs also battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jay, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
First Time buying headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time getting some headphones for music! It’s a big game changer! They feel really good and the battery life is great!
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right pick, SergioG! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent pair of headphones. Has great sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dbcacon, we're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is wonderful. I love you noise cancelling and how easy it is to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaquainN, great! We're glad you like love the ease of use, sound quality and noise canceling of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sorry headset... I love it!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its simple!!! Hi Quality!! this headset by Sony are the number one
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, CesarM! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Fussy and not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited to get these, but as soon as I put them on I hated them. First, at the tightest setting, they were too loose on my head (I'm 5 feet tall, so I'm small, but not THAT small). Second, the touch controls are awful. You have to swipe repeatedly to move the volume even a little bit, and every time you do, it beeps. Every time you touch the right side, even incidentally, it beeps. Sony's online forum says there is a way to turn the beeping off, but it was not there in the app when I opened it. Third: I have to install an app that tracks my every move in order to use my $400 headphones? No. The sound is great, but didn't blow me away .... certainly not for this price. I'm returning these, very disappointed in the user experience.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LizD, We are sorry to hear that you are experiencing issues with your WH-1000XM5 headphones. If you still have the headphones, we'd love to troubleshoot the issue that you are having. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great! I would purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertF,
We couldn't be happier to hear that you think the WH-1000XM5 headphones are great! Knowing that you would purchase them again is the best kind of feedback we can receive. Thank you for being a valued Sony customer!
Regards.
Dominick
- Pros mentioned:Sound quality
The best!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how good the noise cancelling is and how it can adapt to every environment you are in. This is so advanced and I love listening to music everyday with this headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahT,
Fantastic! We are truly grateful to know that you love the amazing noise canceling & ambient sound mode function, exceptional sound quality, great features, and superb performance of the WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for the perfect star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Awesome Wireless Noise-Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy my Sony - WH1000XM5. The noise cancellation is tremendous so I may listen to my stuff with no outside interference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pman This is great. We're very pleased to hear that you're enjoying the noise canceling function of your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Very happy with this purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, does everything as advertised. If you could choose to have the phones shake like some other brand/models for gaming, etc. these would have absolutely everything needed for every use imaginable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAIHRKE, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Noise Cancelling FTW
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones! Noise cancelling and touch commands are AMAZING! BEST GYM HEADPHONE!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cicirags, Amazing! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones had great quality out of the box, but you can improve it by the eq options on their app. 10/10 recommend them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsratMiah,
Many thanks for the 5-star rating! We're delighted to hear your satisfaction with your WH1000XM5 headphones. We always strive to deliver the best quality with our products. Thanks for the recommendation and for choosing Sony! - Kris
- Pros mentioned:Sound quality
mx5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing performance, this sound cancellation method is killer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SelimD, Fantastic! We're very pleased to hear you like the amazing performance and excellent noise cancellation of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Fantastic headphones.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fanatic headphones. Love the ability to connect to multiple Bluetooth devices at the same time. Adjusting the audio settings in the app really make them sound superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Colin, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying these headphones have really helped with reading books and blocking out the world, truly luxury from this model
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curly, Awesome! We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
really good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them so much, the noise canceling is great and the ear things are so soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvangelinaT,
Very nice! We're glad to hear that you love the noise canceling and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sound great, but expensive and not comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great and it's great for discord, but it gets uncomfortable quick and the ear muff is a little small for one of my ears. Overall I think my AirPod Pro Max's are better because they are cheaper, sound just as good, and are more comfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stormer, Thank you for the feedback on your experience with your WH-1000XM5. While we're glad you like the great sound quality of your new Sony XM5, we regret to hear that you find it uncomfortable to wear. The WH-1000XM5 has a lightweight design, super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure. Additionally, it features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Hope this helps!
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thanks for choosing Sony! -Sam