Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10735368
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort, Sound quality
Nothing else competes.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second pair I've purchased, this serving as a Christmas gift for a friend. By far, these headphones are the best consumer grade headphones that I've used. If you're the type of listener that enjoys the "fun mix" (your typical V-shaped equalization), with an emphasis on bass/low end clarity and feel, look no further. Compared to the older XM3s, the noise cancellation seems to be a little weaker in blocking out the lower end rumbling noises like on planes or buses, but excels in blocking out a lot of the nastier, higher pitched/shrilled noises you might hear in your day to day. Loud construction? These will block that. Screeching car brakes? These will block that. Yelling kids? These will block that. Nagging significant other? These will block that, at your own risk. Lastly, the comfort of these things are unmatched. I have a fairly big head. Clamping with a head like mine usually leads to ear fatigue over time. These, along with some of Sony's higher end audiophile offerings, are the only headphones I can wear all day and not experience fatigue. This thing has gone through multiple 8+ hour sessions and have not fatigued me ever. If you're looking for a pair of premium headphones that does an amazing job at blocking out noise AND offering a superb listening experience, it just doesn't get better than this. Nothing else competes.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Luke! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality, Weight
These are awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable, lightweight, and the sound is amazing. The noise canceling works perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MobiusRazor,
Thank you for choosing Sony!
We couldn't be happier to hear your positive feedback! It's wonderful to know that you find the WH1000XM5 comfortable and lightweight, and that you’re enjoying the exceptional sound quality. We're delighted that the noise-canceling feature is working perfectly for you. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Love this!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and really helps me focus while study and doesn’t give me headaches
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, CassandraC!
We are so glad to hear that your WH-1000XM5 headphones are helping you stay focused while studying. It’s wonderful to know that you’re enjoying the great sound and finding them comfortable enough for long sessions without any headaches!
Good luck with your studies, and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great for flights and business use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I travel a lot and mostly use my headphones on airplanes. The noise canceling works very well and I now I'm tapped on the shoulder by my seat mates because I don't hear the FA. Easy to use and to charge. I can easily be on a trip for 4-5, use the headphones on two, three hour flights and some time in the office without having to recharge. I have also used them for being on calls and was told my microphone audio worked very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, CharlieS!
We're thrilled your WH-1000XM5 is the perfect travel companion. Since the noise canceling is so effective, try placing your hand over the right ear cup to activate Quick Attention Mode—it lets you hear the flight attendant instantly without removing your headphones!
We’re glad the battery life and mic quality are keeping up with your busy schedule. Thanks for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Amazing Headphones! Gaming and Work Calls
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lightest and best sounding headphone on the market. The battery life lasts me a week or two of full use before I have to charge them. The quick charge is very clutch when in a pinch. They feel and look great too. I use them for gaming and work calls. Voice is clear and others can hear me very well. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seth. Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. I don't like the construction materials, a lot of plastic, but they are very comfortable. I also want to add a complaint to BestBuy for taking away my points that I had stored in the points bank. They removed them when they made the change from storing points to only credit card customers. I contacted support and they told me they would return them to me, but this never happened and in the end they just said they couldn't return them to me. I don't know if this was because I am a foreign customer (Mexican) but I find the treatment ridiculous when I have spent more than 20,000 dollars on their website. But well, I guess I will start looking for alternatives. Another complaint is about a Christmas purchase where I bought several video games for the family. I bought them confidently because they had an extended warranty for returns but they did not validate this warranty. They told me that it was not applicable to video games when the website clearly showed that those items had that extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OBG9, this is great to hear! We're also glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Than k you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Best wireless headphones out at the moment
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is probably the best that's out at the moment. The sound is amazing I listen to a wide range of genres and every song sounded crisp and perfect. The headphones themselves are extremely comfortable the ear pads are soft and wore them for around 4-5 hours without any discomfort at all, the headphones themselves are also SUPER light almost feels like having nothing on at times. If you're looking for a new pair of headphones these are it , I can't say with confidence if its worth upgrading from the xm4s but def give these a try if your thinking about upgrading.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crow, You've made an excellent choice! We're thrilled you're enjoying the industry-leading noise cancelling feature, amazing sound quality that suits to a wide variety of genres, comfortable fit, and lightweight design of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound, love the color! Perfect for the airport or the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User970821,
Thank you for choosing Sony!
We couldn't be happier to hear that you love both the sound and color of your WH-1000XM5 headphones. It's wonderful to know they're perfect companions for your airport travels and gym sessions. Your enthusiasm encourages us to keep crafting products that fit seamlessly into your lifestyle.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones ,they are great they fit my head perfectly super light weight and awesome sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseR, thank you so much for your amazing review! We're thrilled to hear that you're loving your new Sony - WH1000XM5 headphones. It's great to know they're the perfect fit in comfort and sound quality. We really appreciate you choosing and hope you enjoy every moment with your music! Regards, -Dominick
- Pros mentioned:Sound quality
Very happy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased for my grandson for his birthday. He loves everything about them. From how they fit to the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ladydi,
Thanks for leaving such a kind review about the WH-1000XM5!
It brings us great joy to hear that your grandson is loving his new birthday gift. It’s wonderful that both the fit and the sound quality are a hit with him.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Bass, Comfort, Sound quality
Very good over ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, great bass and nice customization through the smart phone app. I do not get much ear fatigue when wearing them for a while and I have a slightly larger than average head. The noise canceling is not mind blowing but is great in comparison to the rest of the higher end over ear headphones. I bought them on the holiday sales, which made it a great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mvgordon, Thank you so much for taking the time to leave us a wonderful review of your Sony WH1000XM5! We're happy to hear you like the super comfortable fit, great bass and customization using the Sony Headphones Connect app, great noise cancellation, and overall value of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Samsung headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a great sounds, its comfortable, and the sound suppression is amazing, but its not water proof and the material isnt good for when you sweat even a little it gets temporary stains by the grease from youre hands after sweating but its pretty easy to clean, the battery life is amazing ive been using them for a week straight and its only at 80% from full charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Thank you for the positive review! We're glad you like great sound, comfortable fit, excellent noise cancellation, and amazing battery life of your Sony WH1000XM5. We value your input about the waterproof capability and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable and an excellent product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of over the ear headphones in a while and that’s because I’m the past I didn’t find them to be comfortable over a long period of time. These however are very comfortable and light! The battery life is excellent and the sound quality is excellent as well. I have other Sony headphones, so having the app for all of them is extremely convenient
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techjunkie,
Awesome! We're glad to hear that you like the sound quality, comfortable design and battery life of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Battery life, Sound quality, Weight
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is perfect. Easy Bluetooth connection. Switches between apps and phone automatically. The noise cancellation works very well. They are light and easy to wear all day without ear pain as long as you follow the fit directions included. The case is nice for storing. They charge quickly (about 45 minutes from low charge to fully charged) and battery life is great. I can use them for 3, 8-hour days without charging.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edstgirl,
Thank you for the purchase and we appreciate the positive feedback regarding the sound quality, bluetooth connection and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Bass, Battery life, Sound quality
Excellent quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasts for very long periods of time. Bought them 2 weeks ago, came with 54% battery out of the box and been using them every other day for 2 hours flights. Have not recharged them yet. Sound quality is really good. Better than apple, and slightly better than bose. They are equalized with higher bass, but can be fixed with the heaphones app.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your output, Ledzoe. We're glad that you like the battery life, sound, and used of equalizer through app. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Gift for my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great buy! It is stylish, great quality, and a great sound! My daughter loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer,
We couldn’t be happier to hear that the WH-1000XM5 has been such a successful addition to your daughter’s daily routine. From the sleek, sophisticated silhouette to our industry-leading noise cancellation, we strive to blend premium style with an unmatched audio experience. Knowing that she is enjoying the high-fidelity sound quality is exactly what we love to hear.
Thank you for making Sony a part of your daughter’s listening journey and for trusting us with your gift.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Excellent Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, top of the line noise cancelling, very comfortable and lightweight. It is a bit hard to recommend at the full $400 price but on sale it is an excellent pair of headphones. My only two complaints are, some of the smart ambient mode features override you when you have it set to ambient turning back to noise cancelling when you don't want it to. As well, be warned that when you hook it up to a computer to try and use it for Discord if you use the microphone and listen at the same time the Bluetooth connection forces the audio and microphone quality to be poor quality so if you want to use it for that purpose get a cheap microphone so it will keep the good audio quality.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Worth every penny!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice cancellation is out of this world. Very worth the money and I would recommend to everyone. Fit very well in the ears. Only “complaint” is in the gym when you get sweaty they slip a little bit that’s with every over ear headphone. I’ve had them over a month and haven’t had to charge them, they basically last forever. These are VERY great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nobodyyur, This is great to hear! We're also glad that you are enjoying the noise canceling function and fit. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Phenomenal headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these headphones. Fit is great and both sound quality as well as noise cancelling properties are superb. There is a pro and con with its associated phone app, but overall I like its integration and tuneability of the bass/treble levels to your liking. Overall definitely a recommended headphone, and feel best bangs for your bucks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TedDallas, Thank you so much for taking the time to leave us a wonderful review of your Sony WH1000XM5! We're so delighted to hear that you appreciate the great fit, superb sound quality, top notch noise canceling, seamless app integration and tons of customization functions, and overall performance of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM5 Wireless Noise-Canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fit is amazingly comfortable and the noise canceling works perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StevenS,
It makes us really happy to hear that you are finding the WH-1000XM5 to be such a perfect fit for your lifestyle. We put a significant amount of research into the "Soft Fit Leather" and the lightweight design to ensure that they remain amazingly comfortable even during the longest listening sessions.
It is also wonderful to know that our industry-leading noise canceling is performing exactly as you hoped. By utilizing two processors and eight microphones, the headphones constantly optimize sound based on your environment, allowing you to stay fully immersed in your music or calls without any outside distractions.
We really appreciate you being part of the Sony family.
Regards,
Dominick