Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10735368
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Comfort, Sound quality
Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony 1000XM5 headphones deliver an immersive audio experience with top-notch noise cancellation. The sound quality is rich, and the customizable ambient sound feature adds versatility. Comfortable design for extended wear, and the touch controls are intuitive. The battery life is impressive, making them a solid choice for audiophiles and frequent travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuylover246, Thank you for sharing your wonderful experience with your WH1000XM5! We're so happy to hear you like the immersive audio experience, top-notch noise cancellation, rich sound quality, adjustable ambient sound feature, comfortable fit, intuitive touch controls, and long battery of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
A great overall upgrade for the 1000 lineup!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First and foremost, I have a passion on collecting headphones from all spectrums. In the realm of bluetooth ANC headphones ive owned the 1000 XM2 / Bose NC 700/ Sennheiser Momentum 3/ Bower & Wilkins PX/ PX7’s /Apple Airpods Max & Master & Dynamic MH65. Each brand has its pros and cons and design uniqueness. In retrospect, i love headphones and respect each companies vision for their products. In regards to the the XM5, in short these are a GREAT addition to the 1000 lineup! Remember, these are wireless consumer grade headphones. So wireless codec even though its LDAC supportive will never get even close to a wired headphone with a DAC connected to it. Bluetooth as it stands cant even compare to a CD Quality grade sound which is 16 bit 44.1 kHz. So take that info for what its worth. Proper Hi Res support is attainable via wired designated (Sennheiser HD 650/ Focal Clear/ HiFiMan) and a DAC/AmP with a proper source like Tidal/ Qobuz & Apple Music loseless. As a general consumer product its perfect. Its drivers though smaller is much more refined from the XM’s the EQ option is perfect. The noise cancelling is stronger than the XM4’s. The major upgrade are the voice mics their much clearer and crisper for yhe receiver. The design to me feels more premium from the XM4, just unfortunate that it doesnt fold. Now in terms of value, thw price is just right. Comparedto the Apple Airpods Max thats a toigh choice. If youre in the apple ecosystem definitely get the Max over the XM5 but overall i would choose the XM5 due to the app and weight of the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the 900 series and this was a great purchase. These earphones are lighter and much more comfortable than my previous earphones. The sound quality has improved as well but it is hard to beat any Sony headphone when it comes to true sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Littlewolf,
Thank you for choosing Sony!
We're excited to hear that your upgrade to the WH-1000XM5 has been a great purchase. It’s wonderful to know they are lighter, more comfortable, and that you appreciate the improved sound quality. Thank you for recognizing the continued excellence in Sony’s audio experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
One of The Best Options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for conference calls. Sound quality is great for the user and the participants. Switching between a studio mic and these the the person at the other end said they couldnt hear too much difference. They are light to wear feel good overall. I bought these because the noise cancellation was rated as really good and the voice quality for phone calls was excellent and that's how it's worked out. Switching between phone and computer connection is good but not excellent but better than i have had in previous headphones. Not flawless but not bad at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MGCHI,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality, noise canceling and smart features of the TV. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality, Weight
The best keeps getting better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The redesigned WH-1000 XM5 is more comfortable, lighter, more durable, and better sounding than ever. Sony took their top of the line sound quality and active noise cancelation and made it even better. Connectivity has gotten easier and more reliable and I have yet to find a single flaw or letdown with this latest iteration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoppingBag, We're glad that you like that these are comfortable, light, durable. We also appreciate that you are enjoying the sound, connectivity, and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and high quality headset. I love design of it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DarDelen,
Thanks for your review of the WH-1000XM5 headphones!
We're so glad to hear that you find them very comfortable and that you love the design of this headset that is not only high-quality in terms of sound and features but also in its aesthetic and ergonomics.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Lightest headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightest headphones I've ever held or felt by far. The build and design is excellent quality. Biggest con however is not being able to listen to 3d audio unless you're subscribed to a verified app, neither of which is apple music or spotify. It also randomly disconnects sometimes. But still a fantastic pair of headphones. Overpriced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi louiza,
Thank you for the 5-star rating! We're glad you like the design of the headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00186711
If you need further assistance, you can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Chat Now” or you can call us directly in the phone number under “Phone Support”
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Comfort, Sound quality
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort, sound quality, and noise cancelling/transparency mode is amazing and the best ive ever had in any pair of headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanKyle,
Thank you so much for an amazing review! We're glad you found the best headphones that perfectly match your needs and expectations. Nice to hear you like the comfortable fit, sound quality, and noise canceling/ambient sound mode of your WH1000XM5 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Bass, Sound quality, Weight
Parthiv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.. bass is live. Optimistic design. Light weight and easy to caring.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParthivS, Awesome! We're glad that you like the sound nd lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
So worth it!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for 9 months now and they’re amazing! They feel like clouds on your ears as you can wear these for hours and they’re comfortable the whole time. The battery life is great. Love these for traveling. The sound quality is crisp and I would highly recommend getting them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TroyL,
We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Traveling or not, these things have you covered.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feature packed, super light, super comfortable but they do get your ears a little warm after awhile. The noise cancelling it's top notch and the audio get pretty loud. The touch features come in handy, I use them more than I thought I would. Battery life is great, with uses here and there I went a month on the factory charge before having to charge them up for the first time. These are definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality, Weight
As an audiophile, rock on.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones, extremely light. Used for a couple weeks for work without needing to charge, charged from 30 to 100 percent in 1hr. This generation has an amazing improvement in sound quality with the carbon fiber drivers. With this new version all distortion at high volumes from bass is completely eliminated, unlike the XM4s or Bose 700 headphones. 10/10 would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreyG, Excellent! We're delighted to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Retired
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product great sound comfortable to wear s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnB,
We are thrilled that you’re enjoying the excellent sound and comfort of your WH-1000XM5! It’s wonderful to know they are providing such a great listening experience.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some stuff is good some stuff needs to be improved The surface of the arch that fits your head is very thin, this looks good, but it makes it so that the point of contact in your head is minimal. Since only a small part of this surface touches your head, there is a lot of pressure on it, and after an hour, the top of my head starts hurting, and I have to move the ring around throughout the day to avoid this pain, which is very annoying. The headphone comes with sensors which detect if you have them on. It comes with an app where you can choose if to turn the headphones off when you take them off your head by using the sensor. This is amazing for saving batteries meaning you don't have to charge them often because you forgot to turn them off manually. The problem is you can choose a timer for the to turn off and turn off immediately after taking them off, making it very annoying when you want to take your headphones off for multiple reasons like going to the toilet, talking to someone else or simply moving them around to find a more comfortable position, they turn off and if you are in a meeting on slack or teams, skype you will have to go through the process of connecting a device to these apps again which is very annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDaddy, Thank you so much for taking the time to leave us a review of your WH1000XM5. We're glad to hear you like the wearing detection feature of these headphones. We'll certainly consider your suggestion with regard to the wearing detection timer, as enhancing the user experience is our top priority. We also understand that finding the perfect fit can vary from person to person. We recommend adjusting the left and right slider and experimenting with the positioning to achieve a comfortable fit. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Sony Noise Canceling Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The sound quality is amazing. They are not heavy and fit perfectly over my ears. The noise canceling feature is remarkable! Highly recommend this product!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
BEST. HEADPHONES. EVER.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality 10/10 Noise Cancellation 100/10 if that were possible. Battery Life 10/10 Comfort 10/10 You get what you pay for. And in this instance, worth every penny. I am going to buy my wife a pair too. I have never wrote a review before so I can’t stress enough how much I enjoy these headphones. I am so glad I ran into the sales associate who recommended them to me. MUST BUY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyV, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Must Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek look of these headphones. Very comfortable and the sound quality is what you'd expect from Sony. LOVE!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanaR!
It brings us great satisfaction to hear that the design and comfort of the WH-1000XM5 are working so well for you.
Thank you for becoming a Sony customer!
Warm regards,
Estefany
- Pros mentioned:Bass, Sound quality, Weight
Definite good headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a gift for my son, which I’ve purchased an apple airpods max to him as last Christmas gift. Compare with the max, Sony xm5 is much lighter and peformace as good epcially in vocal, bass, and maybe better in noise cancellation. My son likes a lot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GBuyer, Awesome! We're glad that you're enjoying the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Best headset I've had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit. Light weight. Great sound and noise canceling. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenR We're happy to hear that you like the comfort, battery life, sound, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best Wireless Headphones I Have Used!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase these headphones a few months ago on sale and have been enjoying using them since. They are very light and confortable for listening for hours with. The noise cancellation on these are top-notch and battery lasts many hours before needing to charge them. Overall I am very pleased with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonah, Congratulations on your new Sony WH1000XM5! You've definitely made an excellent choice. We're glad you're enjoying the lightweight and comfortable fit, top-notch noise cancellation, and long battery life of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam