Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony Does In-fact HAve Best in Class ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing. My primary use for these is actually work as i work from home with our two young kids who like to scream and be loud constantly. They really improve my focus with their best in class noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeD,
That's a great use case! We're so glad to hear the noise cancellation is helping you stay focused in a busy home environment! Sounds like the WH1000XM5 are making a real difference in your workday. Thanks for choosing Sony.
-Aldair
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound proofing god audio. Great for lound environments and relaxing
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Headgal3278!
We are absolutely thrilled to hear that you are enjoying the great audio on your WH-1000XM5! It is awesome to know that our noise-canceling tech is helping you block out loud environments so you can just relax.
Enjoy the peace and quiet and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound qualityCons mentioned:Price
great, but too expensive.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable ear pads. Sound is great. Downside is the price. Really expensive, so it takes away from the value. Because of the price, I do not recommend.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi genaro, thanks for commenting. We are happy to know that you're satisfied with the amazing sound quality and very comfortable fit design of your WH1000XM5. We greatly appreciate your feedback with the price of these headphones. Thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Amazing sound and noice cancelation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During my hunt for a set of headphones i was pointed in this direction. The headphones are great the noice cancelation and the audio quality are worth the price. If you've tried to use earbuds like i have in the past and couldn't due to sizing issues. These over the ear headphones should be an option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Im001s, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
BEST THING EVER!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned a pair of noise cancelling earbuds but nothing comes close to what these headphones do. These are absolutely amazing to wear, it feels like im not wearing anything and so comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex
Awesome! We're glad you like noise canceling and comfort-ability of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
Ergonomic design
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality, comfortable use for extended use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmelU,
We couldn't be happier to hear that you are enjoying the audio quality and finding them comfortable for extended use. Striking that perfect balance between premium sound and all-day comfort is exactly what we aimed for with the WH-1000XM5.
Thank you for making Sony part of your daily listening routine!
Regards,
Dominick
- Pros mentioned:Sound quality
Workout Headphones?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did extensive research on this product. And the sound quality is superb. No question about it. Perfect for a casual listen. Now here comes the part with some cons with working out. Training for about a decade, i know the style of movements one should be training if that makes sense. So when you’re perform pullups or decompression hangs to stretch your back. Your arm MAY accidentally change songs by brushing the side of the headphones. Now the side sensitivity configuration can be disabled but it be beats the purpose of the headphones. Also, if you’re workouts or if you’re a sweaty person. Be advised that it can be slippery when they are over your ears. Love the headphones for is functioning (audio). Would this be a good workout headphones? Do some more research.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorC,
We're glad that you are enjoying the sound quality of the headphones. Your feedback about the touch controls and design is greatly appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).
The sensor of the touch sensor control panel is built into the flat surface of the right unit. Operate within the range of the sensor.
These headphones are not sweatproof nor waterproof. Touching the headset with sweaty hands, or using the headset in situations where the headset may get soaked in sweat may result in malfunction. They can still be used while doing light exercises.
For more serious workouts or if you sweat a lot, we suggest our headphones that are specifically designed for these tasks like the WF1000XM4.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Great to workout with
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great to workout with & music is clear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisetteC,
It’s great to hear that your WH-1000XM5 headphones are performing well during your workouts and providing clear audio! We designed them with a lightweight fit and industry-leading noise cancellation to ensure you can stay focused on your fitness and your music without distraction. Thanks for choosing Sony.
Best regards, Eliab
Attendant great service in this area
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Ever, don't remember the name of the guy who helped me. He was the best! You have people who care a lot for customers (like this guy and people who absolutely don't care like a guy who was attending the kitchen appliances that day, he was more interested in taking care of his phone messages than taking care of my questions. Same store. One more time, the young guy who helped me buying my wireless headphone. The best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Perfect Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does great for everything I need it for. Music sounds great, phone calls are clear, noise cancellation exceeds even that of the xm4s, battery lasts me days and they charge to full incredibly fast too.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Zeke! You definitely made the right choice. We're really glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for your purchase and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling and fit on ears. If you need to workout, take the XM4s instead as they are better in that way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BhavishyV, We are happy that you like the noise canceling feature of your new Sony WH1000XM5 wreless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great for the gym
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are pretty loud and comfortable but the only downside is the fact that one little touch on the sides and it pauses or thinks your trying to talk to siri. Other than that I absolutely love them. Perfect noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nyyy, We're glad that you like the loudness, comfort, and noise canceling function. You can adjust or change the touch control settings using the Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Noise cancelling and durable headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved this headphone from Sony, although it is a little bit long in the tooth, it sounds great but it is a step lower than my new Sony-WH-1000XM5, the 1000XM4 is a much better when I'm traveling because it is foldable. It is also durable. My only minor complain is the touch sensitive right side, sometimes it's not that 100% consistent. I still recommend it since the price is dropping quicking. It is the best value headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iced, Thank you for sharing your wonderful experience with your WH1000XM5! We're very happy to hear that you love the great sound quality, foldable and durable design, and top notch noise canceling feature of these headphones. At Sony, we are always looking to improve our product quality and features. We have noted your input about the touch sensor panel and will be sure to forward this feedback to the appropriate department. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Best Yet Listening for Music or TV!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have difficulty with my hearing and these headphones are the best thing I have found. They’re comfortable and give great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alva, That's nice to hear! We're delighted that you find these comfortable and you're enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Volume
Headphones are great!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a year using these headphones and they are great! Wish the volume could go a little higher but overall they’re really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jairo, Thanks for your feedback. We're glad that you like the overall performance of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Connectivity, Portability
Mid step
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small spec bump form the previous year if there is a sale I would grab them. I had connection issues and they do not fold up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BenjaminT,
Thank you for considering Sony products.
We're truly sorry to hear you're running into frustrating connection issues with your WH-1000XM5 headphones. That's certainly not the experience we want you to have, and we appreciate you taking the time to share your feedback on the design. We will make sure to pass those comments directly to our product team.
To get your connection fixed right away, the best next step is to speak with our specialized headphone support team. They're equipped to give you personal assistance and apply their expertise to quickly troubleshoot this issue and get your headphones working flawlessly.
Please contact them directly here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We look forward to helping you get back to a seamless listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Weight
Review for giftcard
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s rlly a 4.5 star headphone but better than the AirPod maxs imo better battery life, lighter, but it’s uglier than the AirPods
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kunuh, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We also appreciate that you like the battery life and lighter design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones both in sound quality and noise cancelling. Easy to use and very comfortable. Good construction quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jams,
Amazing! We're thrilled that you are enjoying the sound quality, noise canceling function, comfort, design, and user-friendly functions of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Qualiy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and quality. Sony never disappoints!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JohnE!
We are thrilled to hear that the WH-1000XM5 headphones are delivering the sound and quality you expect from us. Knowing that "Sony never disappoints" is a huge compliment to our team and our commitment to premium audio.
Thank you for your continued trust in Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for my son and he wears them all the time. Seems to really like them and all the neat features they come with / offer. Also seem to be built well and perform well. They are a bit pricey, but i got these on sale just before christmas and feel like they’re worth what I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mkent667, Thank you for sharing your 5-star review! We're thrilled to hear your son is enjoying the Sony XM5 headphones and making great use of its features. It's great to know you found it to be a good value, especially with the holiday sale. Thanks for choosing Sony! -Maria