Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Better than promised!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect product in my opinion, I had an older version from 6 years ago that worked perfectly well, but a friend needed a pair to work in quiet so I gifted them to her. These WH1000XM5's are simply a phenom! They perform as promised and allow me to get rid of the sound from the a/c unit in my rental home. Forget about the music, just LISTEN and you will fall in love this Sony headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatsyD,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony XM headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been the best wireless noise-cancellation headphones I have ever bought.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelV!
Thank you for your great feedback on the WH-1000XM5 headphones. It is fantastic to know that they’re the best wireless noise-cancellation headphones you’ve ever owned!
With features like advanced noise-canceling technology, superior sound quality and comfortable design for all-day wear, we’re happy they’re making such a positive impact.
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Airbuds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. My purpose was to wear them when traveling on an airplane and listening to music and drown out the airplane noise and they work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FredI,
Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear that they are working perfectly for your needs, especially when you're traveling.
Our industry-leading noise cancellation is designed specifically to help you escape the distractions of the outside world, and it's great to hear that it's so effective against airplane noise.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Bass, Sound quality
Amazing if you've got fhe money for it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, premium feel, and deep rumbling bass if you're into that. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, We're glad that you like the sound quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best Active noise cancelling headphones for travel
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my cousin and i say its compact, confortable and my cousin enjoys the sound quality in them. Would highly recommend them especially at any discounted price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBYEmp, Great gift! We're also glad that your cousin is enjoying the sound quality, compact, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Love
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love them best set of headphones so happy with the lightweight and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CindyF, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony for me is just the best in noise canceling headphones, and this is not the exception, great pair, love the fit and customization with the app
I would recommend this to a friendBrand response from SonyListens
Posted .HiLdemaria75, We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. Erin
- Pros mentioned:Comfort, Sound quality, Weight
They sound so bad its depressing.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok. I got these and the Airpod Max to A/B and compare to decide what I want to go with. First the good: They are easy to connect and can connect to two devices. I like that. These are very light, very comfortable and easy to use. The noise canceling is top tier. But that's where the goodness ends. These are one of the worst sounding headphone for the money that I have ever put on my head. I was shocked. The older model (XM4) actually sound much better. The way these compress the sound, kill the midrange....its actually inexcusable. I tried to like these. I really did. I fly a lot. And most of my flights are 6 hours or more. So I wanted great sound, noise canceling and comfort. I couldnt handle listening to music, or movies, with these headphones. I can't....NOT recommend these enough. Unless you don't care about sound quality and are more into comfort and noise canceling. I still have my airpod max headphones. They are not very comfortable. But I will deal with that to have the better sound quality and much better noise canceling than my old Bose QC45's.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaulD, While we're glad that you like noise canceling, comfort, and ease of pairing, we regret that the sound quality did not meet your expectations. This is definitely not the experience we'd like you to have. Sony values the opinions of customers and is always striving to provide the best experience possible.
For sound related concerns, please try the following:
Turn down the volume of the playback device if it is too loud.
When playing music, if the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Some devices that emit ultrasonic sound waves designed to repel rodents may occasionally be installed at the entrances of commercial facilities or subway stations. Near such devices, the ultrasonic sound waves may cause noise or unusual sound to be heard from the headset. Leave the place where the noise or unusual sound is heard. Or turn off the noise canceling function/Ambient Sound Mode from the “Sony | Headphones Connect” app.
Please also ensure the software is updated.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
- Pros mentioned:Battery life, Sound quality
Battery lasts forever
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound canceling works so well and the battery lasts forever. Went on trips with it and no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudithC, Awesome! We're thrilled to hear that you're enjoying your WH1000XM5 headphones. Your feedback is greatly appreciated! Thank you for choosing Sony. Erin
- Cons mentioned:Volume
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Just wish they were louder
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancisD,
We are thrilled to hear that you are enjoying your WH-1000XM5 headphones. We aim to deliver a world-class listening experience with every pair, so knowing you find them to be a great addition to your audio collection is fantastic.
We also appreciate your feedback regarding the maximum volume levels. While we design our headphones to provide a balanced, high-resolution soundstage that protects audio integrity across all frequencies, we understand that some listeners prefer a bit more punch. Your input is incredibly helpful as it helps our engineering teams understand exactly what our customers are looking for in future generations of our 1000X series.
Thank you for choosing Sony and allowing us to be part of your daily soundtrack.
Regards,
Dominick
- Pros mentioned:Sound quality
Incredible sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality (especially if you download the sound connect app and customize the equalizer) but my only grievance would be in the design. Having had multiple pairs of these I would recommend the six’s because they seem to have a better build quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Maddy,
Thank you for choosing Sony!
We're very glad to hear that you're enjoying the sound quality of your WH-1000XM5 headphones, especially with the ability to customize the EQ in the Headphones Connect app. That's definitely the way to unlock their full potential! We also appreciate your candid thoughts on the design and your recommendations for future models. We're always striving to improve, and your insights are truly valuable.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best Headphone on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did my homework in trying to figure out which over the ears headphones were the actual best on the market and they definitely weren’t wrong about these. The sound quality on these are amazing and all the cool little features like the right cup is your controls you place your hand over it and it pauses the song and your able to hear whoever is talking to you. Nosie cancellation is the best on the market. You can connet 2 devices and which from which you want to hear from. The only downfall is that your ears get pretty hot when wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Havichabuts, We are glad that your new Sony wireless noise canceling headphones are the best headphones for you. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. With regard to your concern, please make sure you are wearing the headphones correctly and adjust the length of the slider for a more comfortable listening experience: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far the sound quality is great and the headphones are very light and comfortable. The noise canceling it’s also one of the best I’ve had in a while
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RodN, We're glad that you like the sound quality, noise canceling function, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it. No ear pain… sound great. Battery backup awesome.. actually I am glued to it.. No heavy mess in the head for longtime wearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmitN, Thank you for the excellent review! We're very happy to hear that you're loving the comfortable fit, great sound, long battery life, and lightweight design of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Mixed Emotions
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big fan of the wh-1000xm4’s, purchased 3 pairs. Expected some noted improvements in the xm5’s and they delivered. Sound quality is great, additional sound diagnostics/information. Slimmer headband is comfortable, overall feels light and portable in a sporty way, while the xm4’s feel elegant as if to be used in a professional environment. Only complaint, and was a deal breaker for me, is the ear cushions - they are much softer than the xm4’s and when looking in the mirror you see the cusion compressed almost all the way to the earpiece. Felt uncomfortable with glasses on. If you are a first time buyer these are great; if you own a prior model you may want to consider hanging on to it alongside your new xm5’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike, Thanks for sharing your experience with the Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We also appreciate your feedback on the cushions/earpads and we sorry that it brought discomfort. Rest assured this can help us improve our products in the future. Thanks for choosing Sony! -Craig
- Pros mentioned:Comfort
Very Nice color Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, perefct fit, very comfortable. Really nice blue color. Overall the best headphones you can get
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoC, Thank you so much for taking the time to leave us a great review of your Sony WH1000XM5! We're glad you like the perfect and comfortable fit, nice Blue color, and overall features and performance of your new Sony headphones. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Best headset I’ve ever owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life and sound quality are amazing. Noise canceling works extremely well. And touch pad on side with customizability is an added plus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ty9928, Great! We're glad that you like the battery life, sound, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling headphones, sound quality is amazing as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TaiA,
Thank you for sharing your thoughts! It is fantastic to know that you’re impressed with the noise canceling and sound quality of the WH-1000XM5 headphones.
These headphones are designed with advanced noise cancellation technology and offer a comfortable fit for long listening sessions, making them perfect for immersing yourself in your favorite music or calls.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling and sound is wonderful too! Much more comfortable to wear for long periods of time compared to AirPod max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewM, Awesome! We're glad that you like that this is very comfortable to use, sound quality, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
They’re great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound and super comfortable. I was torn between these and the AirPod max and I’m pretty sure I made the right decision!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianeW,
You made the right choice! We appreciate the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David