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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6318 reviews

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Rating by feature

  • Sound Quality

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers praise the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their impeccable sound quality, comfort, and amazing battery life. The lightweight design, good bass, snug fit, and decent ANC are also appreciated. Some customers find the headphones less portable than previous models and a little on the pricey side, while others have noted occasional connectivity issues and that the volume sometimes doesn't get loud enough.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 120 Showing 2,381-2,400 of 6,318 reviews
  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, I used them everyday for work. They are light, comfortable and the sound quality is second to none.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderP, We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH1000XM5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are a game-changer in audio technology. Sony has once again set the bar high with these headphones, delivering outstanding sound quality that is both clear and rich in detail. The noise-canceling feature is truly impressive, creating an immersive listening experience by effectively blocking out external noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GustavoQ, Thank you for the amazing review! We're thrilled to hear you like the exceptional sound quality, top-notch noise cancellation, and immersive listening experience with your new Sony WH1000XM5. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Portability

    Rated 5 out of 5 stars

    Likedoo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, it works, they are headphones. Wished they were more transportable like the 4s. Only complaint but better sound and look (personally).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HectorG, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Regards, Carl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great sound; great seal; buttons too many/small

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the large cups and the good seal. Easy hook up to iPhone. For an older but IT-wise individual, the instructions and accessories are somewhat confusing. Audio is great! Very expensive

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Spinedoc, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    I Love them!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave a 4 because there isnt a way to tighten to stay on head, when i lay head back. They just slip right off:(. Very comfy and great sound, but not for those people that work out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LouieAllen, We're glad that you like the comfort and sound quality. We also appreciate your feedback when using the headphones while laying head back. Sony values the opinions of customers and is always striving to provide the best experience possible.  The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love the sound quality of these headphones, and has the right amount of bass. Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin Sony_US

  • Rated 4 out of 5 stars

    Good quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones high quality good sound happy with them overall

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Favorite workout headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and bass! I truly enjoy wearing these headphones while working a sweat!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Justin,

      Thanks for sharing your positive feedback! We're thrilled to hear that you're enjoying the sound quality and bass of your new WH-1000XM5 headphones. They are designed to deliver an exceptional listening experience, and it's great to know they're working so well for you.

      Just a friendly note: while these headphones are perfect for everyday use, they are not specifically rated for sweat resistance. For heavy workouts, we recommend a model from our sports and active wear lineup.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great noise cancelation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for a couple of months. They have been geat in terms of noise canceling and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 4 out of 5 stars

    Great Travel Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The XM5s are a light weight and comfortable. Using the XM5s with multiple devices was challenging. The headphones do not “switch” from devices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jdab17, Thank you for choosing Sony! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. If you are experiencing difficulties with the multipoint connection feature of the headphones, please try the steps on hour help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html?search=multi

      If you need assistance with your headphones, please contact us for help. You may reach out to us by sending an email to socialsupport@am.sony.com.

      Regards,
      Carl Sony_US

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    not loud enough on low volume

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel like it could be louder and I have to turn it at least half way to hear anything clearly

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosephQ,

      Thank you for sharing your feedback regarding the WH-1000XM5. If you find the audio levels too low, we recommend ensuring that the volume is turned up to the maximum on both your connected device and the headphones themselves. You can increase the internal volume of the headphones independently by swiping up and holding your finger on the right ear cup touch sensor until you hear a beep indicating it has reached the limit.

      We also suggest making sure the Noise Canceling feature is fully activated while listening. By blocking out external ambient sounds, Noise Canceling allows the audio from your headphones to come through much louder and clearer without the need to significantly increase the volume levels. You can toggle this feature easily using the NC/AMB button on the left ear cup or through the Sony Sound Connect app.

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing sounds and comfortable.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm about 2 weekish in wearing these as my daily set. I've have the new gen airpods pro's and a fresh new pair of wf1000xm4 from sony as a replacement. After having all tried them all, these hand downs are my favorite and hard to put down once there on. Earbuds are cool when needed especially workingout but man these are just great for working from home and just lounging. Get them if you CAN!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi scum4clout, This is great! Your feedback is greatly appreciated and we're very happy to hear that you are enjoying your new headphones. Thank you for choosing Sony! Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value the sound quality is great and they are very easy to use and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidG, Amazing! We're thrilled to hear that you like the sound quality, comfort, and ease of use. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Cute, comfortable, & good sound quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’ve been enjoying my headphones. I do notice that the sound isn’t as loud when listening to Apple Music. Otherwise I have no complaints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crystal,

      We are happy to hear you are enjoying your WH-1000XM5 headphones! Regarding the volume with Apple Music, we suggest checking if Sound Check is enabled in your device's music settings, as this feature can sometimes lower the overall output level.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH-1000XM5 Headphones Review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Samsung OLED S95B 4K Smart Television in 2022 as soon as it was release. I tried using earbuds watching my favorite television series and movies but they hurt my ears. I had been waiting for the Sony M5's to go on sale Black Friday 2023 and they did. I purchased the Sony - WH1000XM5 noise canceling headphones and the sound quality is fantastic, better than the M4's. I prefer the M5's case oppose to the M4's.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, DCResident! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would buy again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing and the noise cancellation is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Katie,

      Thank you for choosing Sony!

      We're excited to hear that you’re enjoying the WH1000XM5 headphones and their impressive noise cancellation. It’s rewarding to know they’re enhancing your listening experience. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Product Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of Headphones. You will not be disappointed. Comfortable and noise canceling is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlbertC, Perfect! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of your WH-1000XM5. Good to know as well that you like the exceptional comfort of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for sharing your amazing experience with the headphones and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Made her Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to upgrade to the Sony XM5 from XM4 for my 18 yr old daughter and she commented that XM5 feels more comfortable although sound quality was very much the same for both. She was very happy and that is what matters.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Damaged! We're glad she's happy with her new headphones. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth the price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Very comfortable! Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeteW,

      Awesome! We're glad to hear that you like the sound quality and comfortable design of the headphones. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 best headphones i’ve used, so comfortable and amazing quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyD, Thank you for writing your review. We're glad that you like the WH1000XM5. Thank you for choosing Sony. Erin Sony_US