Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their impeccable sound quality, comfort, and amazing battery life. The lightweight design, good bass, snug fit, and decent ANC are also appreciated. Some customers find the headphones less portable than previous models and a little on the pricey side, while others have noted occasional connectivity issues and that the volume sometimes doesn't get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Hands down one of my favorite headphones.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these things I've had these for quite a while and they still look and work like brand new. My fiance absolutely hates them because of the noise canceling when I have them on and she has to get up and tap me on the shoulders to get my attention.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sammy, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Better Evolution in XMS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better AI ajustment compared to the former version and more fashable disign.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enri,
Great! We're thrilled that you like the Auto NC Optimizer and design of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great ! Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent sound, perfect and comfortable fit. One of the best headphones you can buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FernandoC, Amazing! We're glad that you are enjoying the sound, comfortable and perfect fit. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
comfortable light headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. I use them to work from home. Noise cancelling works great and they are super comfortable! Feels like I'm not even wearing them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jess, We're glad that you are enjoying the comfort and noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent noise cancellation and sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation--when I took them off, the noise of my office AC (usually barely perceptible/unnoticeable) seemed really loud by comparison. I also enjoy my music with much more focus while wearing them. Of course, this is coming from someone who only used AirPods, so my experience is probably to be expected... but I stand by my review!! I haven't worn them to the gym yet though because I don't want to sweat in them... need to figure out how to protect these babies because they are that awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi kksound, We're delighted to hear that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound very comfortable. Reminds me of Studio Headphones (Recording Studio)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HailahH,
Awesome! It's good to know that you like the headphones and we're happy that you like the sound quality. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
The Best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best of the best in sound quality, confort fitting, I just can't stop wearing them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pedro, Amazing! We're glad that you like the comfort fitting and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Weight
Great sound, good noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Softer on the ears than bose , lighter , top band may cause pressure on head if wearing for too long but can definitely be adjusted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ab1993, We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
10/10 Gift
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Beautiful headphones in both sound quality and design. Person I bought them for really loves them, she gets overstimulated in big crowds and loud environments so the noise cancellation really helps her out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DariusO, Thank you for sharing your positive review of the WH-1000XM5! We're delighted to hear that you find them beautiful in both sound quality and design. It's wonderful to know that the person you bought them for loves them and that the noise cancellation feature is particularly helpful in managing overstimulation in big crowds and loud environments. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Worth the price if you can afford them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, excellent sound. Wear them primarily during the day listening to music while working from home. Also work as headset/microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jwcarney, Good to hear that you like the comfort and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Worth the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was reluctant to pay this much for headphones but was tired of the bud style and wanted to try some over the ear. Beautiful sound, noise cancelling is tremendous
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Highkage,
We really value the time you took to express your thoughts about our headphones! We feel privileged to know that you're experiencing such beautiful sound and impressive noise cancelling with your WH-1000XM5 headphones, even though you were initially hesitant about the price. We appreciate you giving them a try!
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Comfort, Sound quality
Great Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable ear pieces, noise canceling is amazing, and sound quality is excellent! Very pricey though, I hope it lasts more than 18 months.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, AsiaMarie! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent noise cancellation, and overall features.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for leaving us such a wonderful review of your new Headphones!
-Jess
- Pros mentioned:Bass, Sound quality
Great headset
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bass and fine detailing. Noise cancelation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, VazraviratP! You definitely made the right choice with these headphones. We're thrilled to hear that you appreciate the exceptional features and exquisite sound quality of the WH-1000XM5 headphones! Thank you so much for choosing Sony! -Jess
- Pros mentioned:Weight
Surround Sound Wireless Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight Awesome Surround Sound Well Worth The Money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenL!
Thanks so much for taking the time to share your feedback about the WH-1000XM5 headphones.
We are excited to hear that you find them to be lightweight, that the surround sound is awesome, and that you feel they are well worth the money!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp sound, customizable sound options and seemless connection to all devices. Comfortable to wear and durabel, too!
I would recommend this to a friendBrand response from SonyListens
Posted .HiEdTo, We're glad that you like the sound quality, comfort, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Teenager loves them!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your teenager is wanting air max’s and you can’t afford them or see spending that much money on headphone. These are definitely worth half the price of maxs! Give them a chance!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello VanessaM,
Thank you for choosing Sony!
We’re excited to hear you recognize the value and quality of the WH-1000XM5 headphones as an excellent option. They’re designed to deliver premium sound and comfort at a great price point, making them a smart choice for those looking for outstanding audio without the higher cost. We appreciate you sharing this thoughtful recommendation.
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Highly recommend!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, the base is so amazing and the music is very sooth and clear!! Love them!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeslieC, Excellent! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones - Wireless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing. The only struggle is trying to get them synced for the first time with having to download the app and everything which you have to do everytime you want to use them with a new device but after that connection is easy and ready to go!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunaW, We're glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Expensive but maybe worth it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality in the build and sound. Extremely comfortable however, I don’t know if they are worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noah, We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! The sound is great and they are super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rosie, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin