Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Review of my SONY XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think this is a good product but I wish the noise canceling part of it was better. I don’t think I regret purchasing it because I love using it, however, I do feel like the reviews I read online were more honest about how much noise it cancels. For example, someone said that they weren’t able to hear a crying child who was sitting next to them. I think that’s false. I feel like what it would make the outside noise faint rather thank canceling it and in my personal opinion, they cancel noise better than the XM5 (which I know many reviewers would disagree with). I don’t know if you get what I’m saying. Connecting to my headphones isn’t the worst, but I do feel like downloading the app is a little unnecessary. Other than that, customer service at Best Buy was really good and helpful!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YasmineM, Thank you for sharing your feedback on the WH-1000XM5 headphones. It's great to hear that you enjoy using them and had a positive experience with Best Buy's customer service.
Regarding the noise-canceling feature, it's important to note that noise-canceling technology is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
As for the app, it is designed to enhance the user experience by providing additional customization options and features for the headphones. However, we understand that not everyone may find it necessary. Your feedback is valuable to us as we continuously strive to improve our products. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
My thoughts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, I loved these headphones. They had great noise canceling quality but if you had it a little too high, the noise would spill through. Regardless, these headphones are worth the buy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Steph, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM5. Thank you so much for choosing Sony and for the 5-star rating! -Carl
- Pros mentioned:Sound quality
Couldn't be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones i have owned. They might look big but they are smaller and lighter than you think. I work in a very loud environment, i can still hear things but its 5-10% of what i normally would. The quality is much better than other headphones i have used. I love these headphones so much i got a second pair. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoesApartment, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Must buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product exceptional quality snug and perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwinL, Awesome! We are glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited to long to get my hands on these headphones! Great quality and sound! Pricey but worth if you can get! Awesome for travel or daily things!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Og34,
Very nice! We're glad to hear that you like the quality and sound of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Sound quality
Great but fragile.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I have ever used. The sound is great and the noise cancellation is better than anything you can dream about. I say this with the rider that I have 3 noisy toddlers. The only downside is the crappy fragile build. I have to careful all the time and I shudder to think of what will happen if one of my kids get their hands on it while I am not looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AkintobaK, You've made an amazing choice! We're glad you like the great sound quality and industry-leading noise cancellation of your new Sony WH-1000XM5. The WH-1000XM5 headphones have a robust design which helps prevent any type of breakage under normal use.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great audio, but quite hot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but headphones are very warm on head and can tend to make you sweat
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marquette,
Thank you for sharing your thoughts on the Sony WH1000XM5 headphones. We're glad to hear you enjoy the sound quality, but we're sorry for any discomfort caused by warmth during extended use. You may find taking short breaks or adjusting the fit can help in warmer environments. The WH1000XM5 features soft, lightweight materials to provide a snug listen, though everyone's experience with comfort can vary.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Sound quality, Weight
Pricey but worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and so much lighter than the last model. Luckily I caught it on sale for $50 less. The ANC is great. Perfect for plane rides. Also comes with a premium color matching case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wokDONTrun, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Comfort
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new design of the xm5s they are super comfortable i find them even more comfortable than the xm4s which is saying alot, abother thing i find they really imrpoved on is the multi point connectivity the xm4s where good with multipoint but the xm5s are amazing with multipoint connectivity between my computer and my phone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benjamin, We truly appreciate you taking the time to share this wonderful feedback! Good to know you love the new elegant and lightweight design, comfortable fit, improved multipoint connectivity, and overall performance of your Sony XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
major major major major GO
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommended by YouTuber Flossy Carter as his his new #1 over the ear Bluetooth headphones, these have “God-tier” ANC and are packed with features no other headphone can match including AirPods Max. Not cheap but well worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jac45,
You made the right choice with the Sony WH1000XM5! We're thrilled that you are enjoying the amazing features of the headphones including the industry-leading noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has really great sound and I love the talk feature. Comfortable on the ears, could have more padding on the head band
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KakaM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Buy the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones specially the vacuum system is making it special because it’s really quiet so you can’t hear any noise. I love it. Good product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple, We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great purchase!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are amazing. They have really great noise cancelling and you can always change it to ambient mode when you want to hear your surroundings. They’re perfect for at home use and outdoor use as well. I love the touch control on the side of the headphones as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RafaelM, Thanks for sharing your experience. We are thrilled to hear that you like the noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for choosing Sony! Enjoy! Vincent
- Pros mentioned:Sound quality
I love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is great! I can actually hear things alot better with the Headphones on than with them off. Things outside when the music is not playing. I love these headphones. Its my second time buying them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior, Great! We're glad that you are enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Paralegal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound and very high quality material. Highly recommend it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Gulia!
We are so pleased to hear how much you are enjoying your WH-1000XM5 headphones. It's wonderful to know that you are happy with both the high-quality sound and the premium materials. We designed these headphones to provide an exceptional listening experience with a comfortable and durable build, and it's great to know we've succeeded.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
A great buy and an upgrade!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Im getting them as an upgrade to the previous version. The materials are quality and nice to the touch. I wore them on an international trip amd they were still comfortable after hours of use. Lastly there jammed packed with usable amd intuitive tech.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeD Excellent upgrade! We're also happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a comfortable pair of headphones for daily use and these fully filled my satisfaction since they are really lightweight and adapts well to my ears since they are expandable. Fully recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RamonS,
Awesome! We're delighted to hear that your WH1000XM5 headphones perfectly suits your needs and expectations. Nice to know you are enjoying comfortable fit, lightweight, and features of the unit. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Review on
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Really nice quality sound. They feel expensive and good quality.Sony is very reliable so I highly recommend them !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alondra, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, design,finish,digestible sound. Love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whyce, We're happy to hear that you like the quality, sound, and design of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good quality 8.7/10 And the price is really competitive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reviewer71771,
We really value the time you took to express your thoughts on the WH1000XM5 headphones! We're happy to hear that you appreciate the quality and find the pricing competitive. Your feedback means a lot to us.
Thanks for choosing Sony!
Best regards,
Stephanie