Customer Ratings & Reviews

Hi Chigga901, Amazing! We're very happy to hear you're enjoying the excellent noise cancellation of your new Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi KevinT, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl

Thank you for sharing your positive feedback on the WH-1000XM5, fastasma! We are delighted to hear that you find them comfortable for all-day use without any issues. Your satisfaction is incredibly important to us, and we're delighted that the headset's performance and usability meet your expectations. If you have any further comments or questions, feel free to let us know.
Thanks for choosing Sony!
Gus

Hi Rocko, Great! We're delighted to hear that you like the sound, battery life, and features. Thank you for choosing Sony. Erin

Hello EileenR,

Thank you for choosing Sony!

We’re elated to hear that you love the WH1000XM5 headphones and that they’ve become your favorite. Your enthusiasm truly means a lot to us. We appreciate your feedback regarding the sensitivity of the controls and will share it with our team to help enhance future designs. It’s insights like yours that help us continue to improve and provide the best experience possible.

Best regards,
-Fred

Hi JamesH, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

HI MariaH, Awesome! We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin

Thank you for sharing your positive experience, WesleyH!

We are delighted to hear that your WH-1000XM5 are performing great for your phone calls! Clear communication is a major focus for us.

It’s also wonderful that you are finding the companion app helpful for discovering all the advanced features the headphones have to offer. There’s certainly a lot of great functionality packed into them!

Thank you again for choosing Sony.

Best regards, Gus, Sony Social Media Team

Hi Tyler, We're glad that they fit well and comfortable on the ears. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi Jarvis, Thanks for the feedback/review. We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig

Hello PaulF,

Thank you for considering Sony products.

It brings us great joy to hear that you appreciate the sound quality of the WH-1000XM5 and find it performs well compared to other products. We understand that some background noise can still be heard, and we want to help you get the most out of the noise cancellation feature. To maximize its effectiveness, please ensure the headphones are worn properly with the ear pads sealing well around your ears. Additionally, turning off Adaptive Sound Control and setting noise cancellation to its highest level manually can improve your experience. For more detailed information, please visit: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html.

We are committed to resolving this issue for you. If the problem persists, we recommend contacting our dedicated support team for advanced troubleshooting. You can access all available contact options and resources here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

Best regards,
-Fred

Hi LoganH, Thanks for the 5-star rating! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig

Hi SarahM, We appreciate your feedback and we're glad that you like the sound and connectivity. There are several reasons why your ears may hurt when putting on or wearing headphones:
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue.
Note: Try lowering the volume or take a break from wearing them for a while.
How long have you been wearing the headphones? The longer you wear headphones, the more your ears may hurt.
Note: You may need to limit your headphone usage.


Should you need further assistance, please email us at socialsupport@am.sony.com.

Regards,
Erin

That's wonderful, ShaneG! We're glad that you found the perfect headphones that suit your needs. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig

Thank you for your feedback and for highlighting the sound quality of the WH-1000XM5, CM009. We're glad to hear you’re enjoying your listening experience.

Regarding your comments on noise cancelling: The WH-1000XM5 uses advanced noise cancelling technology to minimize background sounds, but the effectiveness can vary depending on your environment and how the headphones are worn. If the noise cancelling seems weaker than expected, making sure the headphones fit securely and checking for firmware updates through the Sony | Headphones Connect app may help enhance performance. Additionally, updating and customizing the noise cancelling settings in the app can sometimes make a noticeable difference.

For the controls issue: Occasional touch control inaccuracy can be due to external factors like moisture, debris, or how the headphones are being touched. For the most accurate response, ensure the touch sensor area is clean and dry, and try using deliberate taps or swipes as shown in the user guide. If issues persist, restarting your headphones or resetting settings through the Headphones Connect app may improve responsiveness.

Your feedback is valuable, and we’re always working to improve our products. If you need further assistance with noise cancelling or controls, please contact customer support or visit the Sony support website for more troubleshooting tips.

Thanks for choosing Sony.

Best regards,
Gus
Sony Social Media Team

Hi EliC, thanks a lot for sharing your feedback with us. We're glad to hear you’re enjoying the noise cancelling on the WH‑1000XM5s, but we're really sorry to hear the sound and build did not fulfill your expectations. The headphones definitely shouldn’t be breaking like that, so we recommend reaching out to our service center, Encompass, for a low-cost repair: https://sony.encompass.com/parts-accessories/Sony-Repair-Services

For the sound, you might also want to try adjusting some of the EQ settings in the Sony | Sound Connect app, it can make a big difference depending on what you’re listening to.

Thanks for considering Sony and for bringing this to our attention.
Sincerely,
Estefany

Hello LeoH, thank you for the five-star rating! We are honored to hear you love the WH1000XM5 headphones! The exceptional sound quality and industry-leading noise cancellation technology they provide were designed with the goal of enhancing our customers' listening experience. Thank you for choosing Sony! Best regards, -Jenn.

Hi ChelseaF,

Awesome! We're happy that you like the quality of the Sony headphones. Thank you for choosing Sony!

-David

Hi Duvancho303, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin