Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10844639
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the WH-1000XM5 Wireless Noise Cancelling Over-the-Ear Headphones for their impeccable sound quality, comfort, and amazing battery life. The lightweight design, good bass, snug fit, and decent ANC are also appreciated. Some customers find the headphones less portable than previous models and a little on the pricey side, while others have noted occasional connectivity issues and that the volume sometimes doesn't get loud enough.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Don't look just buy them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a much older pair of Sony headphones that sounded really great. These blow them away. The noise reduction is awesome. I can mow my lawn and never hear the mower running. Also while using it talking on my phone it does fantastic! Great investment for headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, Larry56! We're glad that you are impressed with the noise cancelling feature of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Also, the new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Impressive
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I go through a lot of buds and over the ear and open ear style stuff. At the end of the day the pair of the Sony's are stunning brilliant and amazing. Period end of story. Mic drop!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cl3anb0y, Thank you for giving the Sony WH1000XM5 a perfect rating! We're glad to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Sony-XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, very comfortable. Won’t regret purchasing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesM, it brings us great joy to hear you're loving the incredible sound and all-day comfort of your new Sony WH-1000XM5 headphones! Their top-tier noise canceling really makes them ideal for all your on-the-go listening. Thank you for choosing Sony! Best regards, -Dominick
Best Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Headphones Ive Ever Purchase Never Gonna Buy Any Other Brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar,
It brings us great joy to hear that the WH-1000XM5 headphones are the best you’ve ever owned and that you’ve officially joined the Sony family for the long haul! It’s a huge compliment to be your go-to brand, and we are committed to making sure every listening session lives up to that standard.
Thank you for your incredible loyalty and for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! Especially for the gym, I used covers to protect from the sweat getting in! I would recommend this and very good noise canceling!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mich, We're glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielV, thank you so much for your thoughtful review!
We're thrilled to hear you love the sound quality and noise cancellation of the WH-1000XM5! Your feedback means a lot to us. It's great to know our headphones are enhancing your listening experience with advanced noise-canceling tech and exceptional audio at an accessible price.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very very good. I had the M4 for a while and got water into them so they stopped working. Then I got the Beats Studio 3 I must tell you, those are nothing compared to the Sonys. The noise cancellation feature should be the best in the market in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ejay, Great! We're glad that you like the noise canceling and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best ones of all !!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. Great sound and quality. I’ve bought them for my entire family. Not the cheapest but worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizC, We’re delighted to learn that your entire family is enjoying the remarkable features, superior sound quality, and incredible value of your WH-1000XM5 headphones. It sounds like we hit the mark with the WH-1000XM5. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort
Insomnia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. I bought these because I have severe insomnia due to Lyme disease. I use these to fall back asleep while listening to binaural beats or the Abide app. I fall asleep with them on all the time. I have never owned expensive headphones but these are extremely comfortable. They also silence my husband’s snoring.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SJRJ, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Greatness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds is just great. Noise canceling is beyond words
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Papiloxs, thanks for the five-stars rating! We are beyond pleased to hear that you're enjoying the impressive sound quality of the WH1000XM5 and its industry-leading noise cancellation function! Thanks for choosing Sony! Sicerely, -Jenn.
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had. The noise canceling is amazing. While flying you can’t hear the plane at all. Music sounds amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieD, We're glad that you like the features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life
10/10 Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Perfect for the gym. I wear them all the time. I only have to charge them about once every two weeks, and I wear them every day for at least an hour.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KealeighM, We're thrilled to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best sound quality ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound qualitybis amazing, howevwr, i dont recommedn for use on Conference calls because the automatica surrounding fucntion causes it to switch to the qrong setting. I have turned that function off but its not registering. For music or other audio its great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TDAP, we're glad you like our product. We're sorry to hear that you have an issue with your SONY unit. If you are referring to the ambient sound, you can find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534514.html?search=ambient
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
great headphoneS
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and I like the tap functions. The app gives a lot of cool customizations too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Katana,
We're glad to hear that you like the comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
First “noise canceling” tech that works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive got a pair of Bose noise canceling phones (QC 35) and QC earbuds that i thought were as good as it gets. Then i get a pair of these Sony phones. Hands down the best yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rondo, Thanks for sharing your feedback. We are thrilled to hear that your new WH1000XM5 headphones are the best headphones for you. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, he can just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Perfect fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my daughter as she wanted something to use in her dorm to not disturb her roommate while she watched TV or watched any video. She is very particular about the fit and knew she wanted over the ear head phones. She has absolutely loved them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PerlaG, You've made the perfect choice! We're delighted to hear that your daughter loved her new Sony XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Some of the best
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sonys have amazing sound clarity and really make you feel immersed in what your listening too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BIRR, It's fantastic to hear about the immersive sound quality of the WH-1000XM5! The clarity really seems to enhance your listening experience. Thank you for choosing Sony! -Jess
The best headphones i have so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s sooo good that someone stole it from my vehicle.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yumi,
It is truly wonderful to know how much you enjoyed the WH-1000XM5, though we are incredibly sorry to hear about what happened to your pair! It speaks volumes about their quality that they are so highly coveted.
From the industry-leading noise cancellation that silences the world around you to the Integrated Processor V1, these headphones are designed to deliver an unmatched listening experience. We hope you're able to get back to enjoying that crisp, high-resolution audio and those crystal-clear hands-free calls very soon.
Thank you for trusting Sony to be your go-to for premium sound.
Best regards,
Dominick
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“This is the best $400 I spent. It has a comfortable fit and the sound quality is amazing. I can’t use other earphones anymore because the quality doesn’t match up. If people asked which headphones they should buy, I would recommend them this.”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelenY, Thanks for your feedback. We are glad that your Sony WH1000XM5 headphones are the best headphones for you. With our WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Weight
WORTH USING
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.YALL DEFINITELY GET THIS Not the heavy weight airpods pro THIS HEADPHONES ARE LIGHT AND REALLY WORTH IT
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, ReeKoo! We're glad you like the lightweight design of the headphones. Enjoy and thanks for choosing Sony. -Craig